Order Jimmy John's through their website or mobile app

You can order Jimmy John's sandwiches online through two main routes: the Jimmy John's website (jimmyjohns.com) or their mobile app, available on iOS and Android. Both let you browse the menu, customize your sandwich, and pay without calling the restaurant or waiting in line.

The process is the same whether you use the website or app. You'll enter your delivery address or pick a nearby location for pickup, add items to your cart, review your order, and complete payment. Most orders are ready within 30 minutes for delivery or 10 to 15 minutes for pickup, depending on how busy the location is.

Key Takeaways

  • Order through jimmyjohns.com or the Jimmy John's mobile app by entering your address and selecting a nearby location.
  • You can customize each sandwich by choosing bread type, adding or removing ingredients, and selecting sides like chips or drinks.
  • Payment happens online before your order is prepared, and you'll receive a confirmation email or app notification with your order number.
  • Delivery typically takes 30 minutes or less; pickup is usually ready in 10 to 15 minutes.
  • You can track your order status in real time through the app or website once it's been placed.

Step-by-step ordering on the website

Start by going to jimmyjohns.com and entering your delivery address in the search box at the top of the page. The site will show you all Jimmy John's locations near you. Select the one closest to your address, or choose a specific location if you prefer.

Once you've picked a location, you'll see the full menu. Click on any sandwich to open its details page. Here you can choose your bread (Italian night club, wheat, or lettuce wrap), add extra toppings, remove ingredients you don't want, and pick a size. The price updates as you customize. When you're happy with your sandwich, click "Add to Cart."

Continue browsing to add sides (chips, cookies, drinks, or combo meals) if you want them. When you're done shopping, click the cart icon and review your entire order. Check that quantities and customizations are correct, then click "Proceed to Checkout."

On the checkout page, confirm your delivery address and choose either delivery or pickup. Enter your phone number, then select your payment method. Jimmy John's accepts credit cards, debit cards, and digital wallets like Apple Pay and Google Pay. After you pay, you'll see an order confirmation with a number and estimated time.

Ordering through the mobile app

read the Jimmy John's app from the Apple App Store or Google Play Store, then open it and create an account or log in if you already have one. Tap "Order Now" and enter your delivery address or allow the app to use your location.

The app will show nearby locations. Select one, then browse the menu the same way you would on the website. Tap any sandwich to customize it, add sides, and set the quantity. Your cart appears at the bottom of the screen — tap it to review before checkout.

At checkout, confirm your address, choose delivery or pickup, and enter your phone number. Select your payment method and complete the order. The app will send you a push notification when your order is being prepared and again when it's ready or out for delivery.

What happens after you place your order

Once payment goes through, Jimmy John's begins preparing your food. You'll receive a confirmation email and can track your order status in the app or on the website. For delivery orders, you'll see when a driver is assigned and can watch their location on the map in real time.

If you ordered for pickup, the app will notify you when your order is ready. Go to the location and give them your order number or name — they'll hand you your bag. For delivery, the driver will bring your order to the address you provided. Most locations don't require a signature, but the driver may ask to confirm your address.

If something is wrong with your order when it arrives — a missing item, wrong customization, or damaged food — contact the restaurant directly using the phone number in your confirmation email or the app. Most locations will remake the item or issue a refund.

Customizing your sandwich and choosing sides

Every Jimmy John's sandwich can be customized. When you click on a sandwich, you'll see options to choose your bread type, add extra meat or cheese, remove vegetables, and add condiments. The website and app show the price change for each addition or removal in real time.

Common customizations include upgrading to double meat, adding bacon, requesting extra mayo or mustard, or removing tomatoes or onions. You can also request your sandwich "unwich" style, which wraps it in lettuce instead of bread — this option appears in the customization menu.

Beyond sandwiches, you can order sides like potato chips, cookies, brownies, or drinks. Combo meals bundle a sandwich, chips, and a drink at a discounted price. Some locations offer limited-time specials that appear at the top of the menu.

Saving time with accounts and favorites

Creating a Jimmy John's account lets you save your delivery address, payment methods, and favorite orders. When you log in next time, you can reorder a previous sandwich with one click instead of customizing it again. The app also saves your order history, so you can see what you've ordered before.

If you order from the same location regularly, the app may show you personalized deals or promotions. You can also add items to a "favorites" list within the app to find them faster on future orders.

Troubleshooting common ordering problems

If the website or app says no locations are available at your address, you're outside the delivery zone for all nearby Jimmy John's restaurants. Try entering a different address, or call a location directly to ask about their delivery area. Some locations offer pickup even if they don't deliver to your neighborhood.

If your payment is declined, check that your card details are correct and that you have sufficient funds. Try a different payment method or contact your bank to confirm the card isn't blocked. If the problem persists, call the restaurant directly.

If your order doesn't arrive within the estimated time, check the app or website for a tracking update. Delivery times can vary based on traffic and how busy the location is. If your order is significantly late, contact the restaurant using the phone number in your confirmation email.

Frequently Asked Questions

Can I order from Jimmy John's without creating an account?

Yes. Both the website and app let you place an order as a guest without signing up. However, creating an account saves your address and payment methods for faster checkout next time, and lets you track your order history.

Do I have to tip when ordering online?

Tipping is optional. At checkout, you'll see a screen asking if you want to add a tip. You can choose a percentage, enter a custom amount, or skip it entirely. For delivery orders, many people tip the driver; for pickup, tipping is less common but still an option.

What if I need to change or cancel my order?

If you cancel within a few minutes of placing your order, you may be able to do so through the app or website. Once the restaurant starts preparing your food, cancellation usually isn't possible. Call the location directly if you need to cancel quickly — they can sometimes stop your order before it's made.

Does Jimmy John's offer group or catering orders online?

The standard website and app are designed for individual orders. For large group orders or catering, call your nearest Jimmy John's location directly. They can often provide discounts for bulk orders and may have options not shown on the regular menu.

Can I use a promo code when ordering online?

Yes. During checkout, look for a field labeled "Promo Code" or "Coupon Code" and enter any code you have. The discount will explore to your total before you pay. Check your email or the app for current promotions that Jimmy John's is running.