Legal and company
Dialogue Labs LLC Privacy Policy
Please read this Privacy Policy before using our Services. It explains how Dialogue Labs LLC and its affiliated companies (collectively, the "Company," "we," "us," or "our") collect, use, disclose, sell, share, retain, and protect personal informationand data we receive through our business activities and websites, as well as other online services and communication channels, including via email or telephone (collectively, the “Services”). This Privacy Policy applies to every website, advertising unit, and communication program operated by Dialogue Labs LLC (each, a "Brand"). The company that operates each Brand is the business responsible for personal information collected through that Brand. “You” and “your” refer to any person who accesses or uses the Services. Your use of the Services is also governed by our Terms of Use, available at Terms of Use.
We may change this Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised Privacy Policy on this page with a new “effective date” date at the bottom of this Privacy Policy. Any changes to this online Privacy Policy will become effective when posted unless indicated otherwise. If we make a material change to how we use or disclose personal information we have already collected, we will notify you and obtain your consent where required by law. The Services are intended only for individuals who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will delete it.
1. CATEGORIES OF INFORMATION WE COLLECT
We may collect the categories of information from you described below when you use our Services and where we believe it is reasonably required for our business purposes.
1.1. Customer Website Activity
1.1.1. Personal information you voluntarily provide. This includes contact information (such as name, email address, mailing address, and/or telephone number), date of birth, gender, and the answers you give to questions on our forms and surveys. Depending on the topic, those answers may include: (a) insurance and health information, such as your current coverage type, prescriptions, medical conditions, and whether you use insulin; (b) financial circumstances, such as income, employment status, debt, tax debt, credit score range, and loans; and (c) legal matters, such as whether you were in an accident, were injured, or were exposed to a product or substance that is the subject of litigation. We treat health, injury, and similar information as sensitive personal information and collect it only as described in Section 5.3.
1.1.2. Communications. We also receive information you may provide through the Services (e.g., feedback, inquiries, etc.) and communications between you and us, such as calls, chats, emails, or messages regarding the Services. Calls between you and Dialogue Labs LLC or its service providers, including outbound marketing calls, may be recorded or monitored for quality assurance, compliance, and recordkeeping purposes. We will tell you at the start of a call if it is being recorded.
1.1.3. Information collected automatically through web technologies. When you use our Services we may automatically collect certain elements of your internet information, such as IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data. This information is collected through web technologies, including cookies, web beacons, Javascript, and other similar technologies (collectively “Web Technologies”).
1.1.4. Service providers and contractors. We may receive personal information about you from our service providers and contractors, such as internet service providers.
1.1.5. Third-parties. We may receive personal information about you from third-parties, such as affiliates and advertising partners. We may also receive information from data and identity partners that help us verify, correct, or add to the information you provide, for example by confirming a mailing address or by matching a device to a hashed email address.
1.1.6. Mobile Activity. When you use a mobile device to connect to our Services, we may collect a unique device identifier or other device information to provide the Services and/or functionality. We may also collect, use and store information about your location (e.g., GPS) depending on your mobile settings.
1.2. Online User Activity. We use third-party analytics tools to help us measure traffic, usage, and other trends by your use of our Services. We may also use Web Technologies to collect and store other information about your visit to, or use of, our Services. These tools may capture:
1.2.1. Usage Details. This may include interactions with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, frequency of visits, and referring website addresses).
1.2.2. Device Information. This may include the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, and mobile network information).
1.2.3. Location Information. This may occur when you choose to provide the website with access to information about your device’s location.
1.2.4. Site usage and session information. This may include information about your interaction with our Services, including the resources that you access, pages viewed, how much time you spend on a page, and how you reached our website. We may also log the details of your visits to our website and information generated in the course of using our website, such as mouse movements, clicks, page visits, text entered, how long you spent on a page, and other details of your actions on our website. Some of this information is collected using session-recording tools provided by third parties. Where required by law, we use these tools only after you consent through our cookie banner.
1.2.5 Hashed and Pseudonymous Identifiers. We may convert your email address or telephone number into a hashed (encoded) identifier and use it, along with device and cookie identifiers, to recognize you across our websites and devices and to work with advertising partners. Hashed identifiers are still personal information, and we treat them as personal information under this Privacy Policy.
2. HOW WE USE YOUR INFORMATION
2.1. Essential Purposes. We may use information we collect as we believe to be necessary or appropriate for certain essential purposes. These purposes are listed below (collectively, the “Essential Purposes”) and include:
2.1.1. To comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our Company policies;
2.1.2. To detect, prevent, or investigate fraud, and suspicious or illegal activities;
2.1.3. To enforce our Terms of Use and other legal terms;
2.1.4. To evaluate, negotiate, or conduct a merger, sale, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of all or any portion of our business, assets, or equity, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding (collectively, “Business Transactions”), in which your personal information is or may be among the assets sold or transferred;
2.1.5. To manage any other business relationship between you and us and carrying out our obligations and enforcing our rights arising from any contracts entered into between you and us;
2.1.6. To protect our rights, privacy, safety, property, operations, or security and/or that of our affiliates, business partners, you, or others; and
2.1.7. To allow us to pursue available remedies or limit the damages that we may suffer.
2.2. Customer Website Activity may additionally be used for the following business purposes (collectively, “Customer Experience Purposes”):
2.2.1. To provide you with products or services or to otherwise fulfill your requests;
2.2.2. To provide personalized content and information through our website, third-party websites, push notifications, telephone calls (including calls using automated technology, a prerecorded voice, or an artificial or AI-generated voice), text messages, email, and/or direct mail, in each case only with your consent where consent is required by law, which could include offers of various products or services that you may be interested in;
2.2.3. To notify you about changes to our products or Services;
2.2.4. To provide customer service support;
2.2.5. To operate and improve the functionality of our websites, as well as our business and operations, including internal administration, auditing, and troubleshooting for our Services;
2.2.6. To conduct testing, research, analysis, and product development, including to develop and improve our products and Services;
2.2.7. To monitor metrics such as total number of visitors, traffic, advertisement placement, and demographic patterns; and
2.2.8. To provide, improve, test, and monitor the effectiveness of the Services, and diagnose and fix technology issues.
2.2.9. To send your information in real time to companies that buy consumer inquiries ("Lead Buyers") so they can contact you about the products or services you asked about, as described in Section 3;
2.2.10 To match you with offers and decide which advertisements and offers to show you; and
2.2.11 To contact you through the email, text message, calling, and push notification programs described in Section 5 of our Terms of Use.
2.3. Online User Activity is collected via Web Technologies and may be used to further the various business purposes described in this Section (collectively, “Online User Purposes”). In particular, information collected via cookies is used to understand our customer base, advertise our Services to you and other prospective customers, monitor the performance of our Services, improve the user experience, and to enhance the security of our Services. We also use Online User Activity and hashed identifiers to recognize you across our websites and devices and to help advertising and identity partners show you advertising on other websites and apps (“targeted advertising” or “cross-context behavioral advertising”).
2.4 Sensitive Personal Information. We use health, insurance, injury, and similar sensitive information only to respond to your request and to connect you with the companies you agree to hear from, only with your consent where required by law, and never for targeted advertising.
3. HOW WE DISCLOSE YOUR INFORMATION
3.1. We may disclose personal information, for the Essential Purposes, Customer Experience Purposes, and Online User Purposes noted above, to the following categories of entities:
3.1.1. Legal affiliates under our control or common control with us;
3.1.2. Service providers and contractors who provide technology, business, professional, research, legal expertise or other such services to us (such as website hosting, information technology and related infrastructure, customer services, internet, and email delivery);
3.1.3. Marketing Partners, meaning the companies listed at Marketing Partners as of the date you gave consent, who use your information to market their own products and services to you, including by telephone and text message where you have consented;
3.1.4 .Affiliated Brands of Dialogue Labs LLC that operate websites and communication programs listed in the Brand Schedule; ;
3.1.5. Data analytics providers who report on and help us analyze and monitor traffic to, from, and within our websites;
3.1.6. External parties (including government agencies) to comply with legal requirements, including, but not limited to, regulatory, court, and law enforcement demands (e.g., subpoenas, court orders, etc.) (collectively, “Legal Requirements”); to prevent and address fraud, security or technical issues, and to respond to an emergency or otherwise to protect the rights, property or security of our Company, customers, or third parties (collectively “Security Purposes”).
3.1.7. External parties in the event of any evaluation, negotiation and/or completion of any Business Transaction.
3.1.8. Lead Buyers, who receive your information in real time when you submit a form (a "data post"), including through a process in which more than one buyer may bid on your inquiry before it is sent ("ping post"). Only the companies identified in the Consent Disclosure may call or text you.
3.1.9. List licensees and data partners, to whom we license your contact information and form answers (excluding sensitive personal information) for their own marketing.
3.1.10. Advertising technology and identity partners it works with, which receive hashed identifiers, device and cookie identifiers, and Online User Activity to target and measure advertising. We do not send them sensitive personal information.
3.1.11. Email partners that send marketing email to our subscribers under revenue-sharing arrangements.
3.1.12. Publisher partners on whose websites our advertising units appear and with whom we share revenue tied to activity in our Brands.
3.1.13. Advertisers whose offers you click. When you click certain advertisements or offers, we may send that advertiser your name, email address, telephone number, and ZIP code so it can respond to you. We do this only if you have not opted out of the sale or sharing your personal information, we never include sensitive personal information, and the advertisement tells you when this will happen.
3.1.14. Dialogue Labs LLC and service providers that contact you by email, telephone, text message, and push notifications, and push notifications providers.
3.2 Sensitive Personal Information. We disclose health, insurance, injury, and similar sensitive information only to the Lead Buyers or Marketing Partners you agree to hear from, only with your consent, and never to advertising technology partners. We do not sell consumer health data without your separate signed authorization where required by law.
3.3 Opt-Outs Flow Downstream. When you opt out of the sale of sharing of your personal information, or revoke to be contacted, we stop future disclosures and notify the Lead Buyers, Marketing Partners, and other third parties to whom we sold or shared your information as required by law.
4. HOW WE STORE YOUR INFORMATION
By using our Services, you consent to the transfer and use of your personal information anywhere where our Services or our service providers maintain facilities, consistent with this Privacy Policy. We keep personal information at least as long as necessary for business purposes, our retention policy, and legal requirements. We store personal information in the United States. We keep each category of personal information for five (5) years and then delete or de-identify it. Although we implement commercially reasonable administrative, physical and technical security measures designed to protect your personal information from unauthorized access or use, we cannot guarantee that the information will not be accessed, disclosed, altered, or destroyed.
Please note that information you send to us electronically may not be fully secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
5. YOUR CHOICES ABOUT YOUR INFORMATION
5.1. Privacy Rights. Residents of certain states may have all or some of the following rights with respect to their personal information within the scope of applicable state laws. Where such laws apply to you, we will endeavor to fulfill your requests within the time provided under the relevant state law. We may have a reason under the law why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.
California residents should review Section 7 for information specific to their rights under California law.
5.1.1. Right to Access. You may have the Right to Access the personal information we have collected about you and information regarding the sources of that personal information, the purposes for which we collect it, and the categories of third parties and service providers with whom we share it.
5.1.2. Right to Correct. You may have the Right to Correct inaccurate personal information about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
5.1.3. Right to Delete. You may have the Right to Delete personal information that we have collected from you.
5.1.4. Exercising Your Rights. If you live in a state that provides for such protections, you may submit a request by completing the Privacy Rights Request form, by emailing us at support@dialoguelabs.ai. To protect your information, we will ask you to provide personal identifiers we can match against information we may have collected from you previously, and to confirm your request using the contact information provided in the request. If we need additional information, we will let you know.
5.1.5. Right to Appeal. There may be certain circumstances that prevent us from processing your privacy right request. In such instances we will explain our reasons for declining your request, and if you live in a state that provides for such protections, you may submit an appeal by completing the Privacy Rights Request form, by emailing us at support@dialoguelabs.ai. If we deny your appeal, you may contact the Attorney General of your state.
5.1.6. Right to Non-Discrimination. You have the right to be free from discrimination if you exercise privacy rights under state law.
5.2. Right to Opt-Out. We sell your personal information we have collected to Lead Buyers, Marketing Partners, and list licensees, and we share personal information with advertising technology and identity partners for targeted advertising as described in Section 3. Online User Activity may also be shared with or collected by third parties, such as data analytics providers, about your visit to, or use of, our Services, and could potentially be used by those parties for their own purposes, some of whom may be able to associate such information with you based on other information they have collected independently (not from us). You can opt-out of “sales” or “sharing” of your personal information with certain third parties by submitting a “Do Not Sell or Share My Personal Information” request via the Privacy Rights Request form or clicking the “Do Not Sell or Share My Info” link on our website and submitting a request. The link can be found at the bottom of our websites. We also treat a Global Privacy Control or other legally recognized opt-out preference signal sent by your browser as a valid request to opt out of sale, sharing, and targeted advertising for that browser and, if we know who you are, for you. An opt-out made through any Brand applies to every Brand operated by Dialogue Labs LLC.
5.3. Right to Limit Use and Disclosure of Sensitive Personal Information. We collect sensitive personal information, such as health, insurance coverage, prescription, medical condition, and injury information, only after you give your express consent at the question where we ask for it. We use and disclose it only to respond to your request and to connect you with the companies you agree to hear from. We do not use sensitive personal information for targeted advertising, and we do not sell consumer health data unless you sign a separate authorization where required by law. You can request that we limit our use and disclosure of your sensitive personal information by clicking the "Limit the Use of My Sensitive Personal Information" link or submitting an opt-out request as described above. You may withdraw your consent at any time.
5.4. Cookies. We use cookies, such as Google Analytics, to analyze traffic across our websites and participate in interest-based advertising, also known as online behavioral advertising. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our websites or to other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our websites and other websites. You may opt out of personalized advertising by visiting Google's Ads Settings at https://adssettings.google.com, and you may opt out of third-party vendors' use of cookies for personalized advertising at https://www.aboutads.info/choices. The advertising, analytics, and session-recording vendors that operate on our websites are listed on our Cookies. We also use cookies to enhance your browsing experience. You can take the following steps to limit data shared with third parties via tracking cookies.
5.4.1. Rejecting Cookies. Most web browsers allow a user to reject cookies, but doing so may diminish your experience with our Services.
5.4.2. Opting-Out of Tracking Cookies. We provide all customers and other website visitors with the option of turning off tracking cookies by clicking on the “Cookie Choices” link found at the bottom of our websites. Please note that if you clear cookies from the cache in your browser, or access our Services via a new device your “Cookie Choices” preferences may be erased, and you may need to reset it.
5.4.3. Global Privacy Control. We respond to Global Privacy Control signals.
5.4.4. Do Not Track. We do not respond to Do Not Track signals.
5.5. Emails. You can opt-out from receiving promotional emails from us by clicking the “unsubscribe” or similar link within any email. Please note if you have shared multiple email addresses with us, you will need to make an opt-out request for each email address.
5.6. Phone calls. You can opt-out of receiving marketing calls from us at any time. A request to stop marketing calls applies to every Brand operated by Dialogue Labs LLC and is honored within ten (10) business days. If you have shared multiple phone numbers with us, you will need to make an opt-out request for each phone number.
5.7. Text messages. You can opt-out of receiving text messages from us by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any text message or by using the methods in Section 5.6. A request to stop marketing text messages applies to every Brand operated by Dialogue Labs LLC. If you have opted-in to receive text messages from us using multiple phone numbers, you will need to make an opt-out request for each phone number.
5.8. Mobile devices. As with cookies, mobile devices may allow a user to block certain information requests (e.g., location information), but doing so may diminish your experience with our Services. Mobile device or mobile operating system providers typically provide instructions on how to adjust such privacy features.
5.9 Push notifications. You can stop push notifications at any time through your browser of device settings or buy using the unsubscribe option in any notification.
5.10. Requests across Brands. Opt-out, deletion, and other privacy requests made through any Brand apply to every Brand operated by Dialogue Labs LLC.
6. LINKING TO THIRD-PARTY WEBSITES AND SERVICES
6.1. Our Services may contain links to other applications, websites, services or social media platforms that are owned or operated by other companies (collectively, “Third-Party Websites”). Third-Party Websites are not subject to our Privacy Policy. We are not responsible for the practices employed by any Third-Party Websites linked to or from our Services, including the information or content contained within them. Your browsing and interaction on any Third-Party Websites, including those that have a link on our Services, are subject to that third party’s own rules and policies, not ours. If you click an advertisement or offer, the advertiser may receive information from us as described in Section 3.1.13, and the advertiser's own privacy policy governs its use of that information. By accessing Third-Party Websites you agree that we are not responsible and do not have control over any third parties that you authorize to access your personal information, which includes linking your activity to any social media platforms or data aggregators.
7. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
California law requires that we provide certain disclosures to California residents including consumers use our Services, job applicants, and business contacts. That information is provided here.
7.1. Categories of Information We Collect.
7.1.1. Job Applicant Information. This section describes our practices when you apply for a job with our Company. Our disclosure covers information that may be collected about you by us or external sources, such as third-party job posting services, recruiters, references, and former employers.
7.1.1.1. Information you give us: We may collect certain information from and about you in order to evaluate and process your employment application. This information may include: contact information (such as name, telephone number, physical address, email, and other contact details); previous work experience, education, skills, and other qualifications; professional and other work-related licenses, permits, and certifications; work authorization status; information relating to references; information from social media platforms or professional sites (e.g., that is publicly available or if you include a link in your application materials); and any other information you elect to provide to us.
We may also ask you to provide certain information that we use to further our goal of maintaining a diverse workforce, or to comply with laws, such as information about your race, ethnicity, gender, veteran status, or whether you have a disability. As described in the application process, you are not required to provide this information.
7.1.1.2. Information received from external sources: We may obtain information about you from platforms used to collect application information (e.g., third-party job posting services), recruiters, references, and former employers. We may use background check services to collect additional information, subject to your consent, which we will request during the process of evaluating your application.
If you submit an application through third-party job posting services, please be advised that we do not control the privacy practices of these services. Please review their privacy policies carefully prior to providing application information.
7.1.2. Business Contact Information. This section describes our practices when you interact with the Company as an employee, representative, or agent of a vendor, service provider, or contractor of the Company, or other non-customer business entity that interacts with us. Our disclosure covers information that may be collected about you, and not about the business you represent.
7.1.2.1. Information you give us. You may provide us with your full name, title, business email address, office location, phone number, and other work contact information, in the context of your role as an employee or other representative of a service provider or contractor of the Company.
7.1.2.2. Information received from external sources. We may obtain your business contact information, and other such information relevant to your role, from the business you represent and other sources, including third parties making referrals or recommendations.
7.1.3. We also collect Customer Website Activity and Online User Activity. For more information on these information categories, please refer to Sections 1, 2, and 3 of this Privacy Policy.
7.2. How We Use Your Information.
7.2.1. In addition to using your information for Essential Purposes, we may also use your Job Applicant Information and Business Contact Information as follows:
7.2.1.1. Job Applicant Information. We may use this information to recruit qualified applicants and process applications submitted to us.
7.2.1.2. Business Contact Information. We may use this information to operate and improve our business and operations, and provide Services to our customers.
7.3. How We Disclose Information.
7.3.1. We may disclose personal information, for the business purposes noted above, to the following categories of entities:
7.3.1.1. Legal affiliates under our control or under common control with us;
7.3.1.2. Service providers and contractors who provide technology, business, professional, research, legal expertise or other such services to us (such as website hosting, information technology and related infrastructure, customer service, internet, and email delivery);
7.3.1.3. Advertising and other partners, including our marketing partners, who provide marketing research and who market products, services, promotions, and events;
7.3.1.4. Website partners who help us create a multitude of brands to serve content to our customers around different verticals of interest;
7.3.1.5. Data analytics providers who report on and help us analyze and monitor traffic to, from, and within our websites;
7.3.1.6. External parties (including government agencies) to comply with Legal Requirements or for Security Purposes.
7.3.1.7. External parties to facilitate Business Transactions.
7.3.2. Job Applicant Information may also be shared with: your references; and our service providers that we believe need the information to perform recruiting and related business functions for us, but we only provide information so these individuals or entities can perform their required functions on our behalf.
7.3.3. Business Contact Information may also be shared with: Your employer (who is generally a service provider or contractor to the Company); and our service providers that we believe need the information to perform a technology, business, professional, or other similar functions for us, but we only provide information so these individuals or entities can perform their required functions on our behalf.
7.4. Notice of Collection.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (as amended, “CCPA”) and to the extent that we collect personal information subject to the CCPA, that information and our practices are described below.
A few things to note when reading this chart:
- The categories we use to describe personal information (“PI”) are those enumerated in the CCPA. Certain personal information may fall into multiple categories. Categories listed in the CCPA and not discussed here are either not collected or not within the scope of the CCPA.
- We are required by law to list entities to whom we (1) “sell” personal information; or (2) “share” personal information for cross-context behavioral advertising. Under the CCPA, a business “sells” personal information when it discloses it to a third party for monetary or other benefit. A company may be considered a third party either because the purpose for its sharing of personal information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for other purposes. A disclosure is not considered a sale if it is authorized by you or otherwise does not meet this definition. Note, we are not required to list disclosures that are infrequent or that are not considered “sales” or “sharing” under the law.
We are required to list the categories of entities to whom we disclose information to conduct activities on our behalf. These entities are restricted from using personal information for any purpose that is not related to our engagement or otherwise permitted under law.
7.4.1. Customer Website Activity
| Category | Collected Information |
|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers. Source: You, your devices (e.g. mobile, computer, etc.), and Web Technologies. Purposes of collection and use: Includes Essential Purposes and Customer Experience Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Personal Information Categories listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)) | Name, electronic signature, address, or telephone number. Source: You and through Web Technologies. Purposes of collection and use: Includes Essential Purposes and Customer Experience Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Protected Classification Characteristics under California or Federal Law | Gender, marital status, national origin, age (40 years or older), veteran or military status. Source: You. Purposes of collection and use:Includes Essential Purposes and Customer Experience Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Not shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Commercial Information | Records of personal property, products or services obtained or considered, answers to optional survey questions on our websites, or other purchasing or consuming histories or tendencies. Source: You. Purposes of collection and use:Includes Essential Purposes and Customer Experience Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Internet or Other Electronic Network Activity | Browsing history, device ID, search history, and information regarding your interaction with an internet website application, or advertisement. Source: You, your devices, and through Web Technologies. Purposes of collection and use:Includes Essential Purposes, Customer Experience Purposes, and Online User Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Geolocation Data | Non-precise physical location of you or your device, including zip code and IP address. Source: You, your devices (e.g. mobile, computer, etc.), and through Web Technologies. Purposes of collection and use:Include Essential Purposes, Customer Experience Purposes, and Online User Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: Shared with advertising technology and identity partners for targeted advertising. Sold to Lead Buyers with your inquiry (ZIP code only). Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Sensitive Personal Information | Health and insurance information provided by you when answering our questions, such as coverage type, prescriptions, medical condition, insulin use, and injuries. Source: You Purposes of collection and use: To respond to your request and connect you with the companies you agree to hear from, with your consent. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Never shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Financial Circumstances (Commercial and Employment-Related Information) | Income, employment status, debt, tax debt, credit score range, and loans you report. Source: You Purposes of collection and use: Essential Purposes and Customer Experience Purposes.. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Not shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Legal Matter Information | Whether you were in an accident or exposed to a product or substance that is the subject of litigation. (Injury details are treated as Sensitive Personal Information) Source: You Purposes of collection and use: To respond to your request and connect you with the law firms or legal marketing companies you agree to hear from, with your consent. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Not shared with advertising technology and identity partners for targeted advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
| Inferences | Profiles reflecting your interests and likely needs, derived from the information above, used to match you with offers. Source: Derived from the information above Purposes of collection and use: Customer Experience Purposes and Online User Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: We may sell or share your PI with our Lead Buyers, Marketing Partners, and list licensees. Shared with advertising technology and identity partners for targeted advertising (excluding inferences about health). Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our legal affiliates, service providers and contractors, website partners, data analytics providers, and external parties including government agencies. |
7.4.2. Job Applicant Information
| Category | Collected Information |
|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes and Customer Experience Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your references; our service providers and contractors we believe need the information to perform recruiting and related business functions for us; and external parties, such as government agencies. |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes, to recruit qualified applicants, and to process applications submitted to us. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your references; our service providers and contractors we believe need the information to perform recruiting and related business functions for us; and external parties, such as government agencies. |
| Protected classification characteristics under California or federal law. | Race or ethnic origin, sexual orientation, age (40 years or older), gender and sexual orientation, disabilities, national origin, marital status, veteran or military status. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes, to recruit qualified applicants, and to process applications submitted to us. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your references; our service providers and contractors we believe need the information to perform recruiting and related business functions for us; and external parties, such as government agencies. |
| Professional or Employment-Related Information | Current and prior job history, references, salary range, performance evaluations, resume, and other related data. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes, to recruit qualified applicants, and to process applications submitted to us. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your references; our service providers and contractors we believe need the information to perform recruiting and related business functions for us; and external parties, such as government agencies. |
| Education Information | Education records including grades, transcripts, institutions attended, degrees obtained, and courses taken. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes, to recruit qualified applicants, and to process applications submitted to us. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your references; our service providers and contractors we believe need the information to perform recruiting and related business functions for us; and external parties, such as government agencies. |
| Sensitive Personal Information | Social security number, driver’s license, state identification card, passport number, financial account information, racial or ethnic origin, religious or philosophical beliefs, citizenship or immigration status, health information (such as pregnancy or disabilities), and sexual orientation. Source: You, or third-party sources, such as job-posting services and recruiters. Purposes of collection and use: Includes Essential Purposes, to recruit qualified applicants, and to process applications submitted to us. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes our service providers and contractors we believe need the information to perform recruiting and related business functions for us, and external parties, such as government agencies. |
7.4.3. Business Contact Information
| Category | Collected Information |
|---|---|
| Identifiers | Name, email address, phone number, business contact address, social security number, driver’s license number, state identification number, passport number, financial account information. Source: You or your employer. Purposes of collection and use: Includes Essential Purposes, as well as using this information to operate and improve our business and operations, and to provide services to our customers. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your employer; our service providers and contractors we believe need the information to perform a technology, business, professional, or other similar function for us; as well as, external parties such as government agencies. |
| Sensitive Information | Social security number, driver’s license number, state identification number, passport number, financial account information. Source: You or your employer. Purposes of collection and use: Includes Essential Purposes, as well as using this information to operate and improve our business and operations, and to provide services to our customers. Categories of Parties to Whom PI is “Sold” or “Shared”: None. Categories of Parties to Whom PI is Disclosed: Includes your employer; our service providers and contractors we believe need the information to perform a technology, business, professional, or other similar function for us; as well as, external parties such as government agencies. |
7.4.4. Online User Activity
| Category | Collected Information |
|---|---|
| Internet or Other Electronic Network Activity | Browsing history, device ID, search history, and information regarding your interaction with an internet website application, or advertisement. Source: You, your devices, and Web Technologies. Purposes of collection and use: Includes Essential Purposes, Customer Experience Purposes, and Online User Purposes. Categories of Parties to Whom PI is “Sold” or “Shared”: Shared with advertising technology and identity partners for target advertising. Categories of Parties to Whom PI is Disclosed: We may disclose your PI with our service providers and contractors, legal affiliates, website partners, data analytics providers, and external parties, such as government agencies. |
7.5. Retention. We keep personal information for five (5) years. The length of time we retain personal information will depend on a number of criteria, including (i) the length of time we are required to retain personal information in order to comply with applicable legal and regulatory requirements, (ii) the length of time we may need to retain personal information in order to accomplish the business or commercial purpose(s) for which such personal information is collected, used or disclosed (as indicated in this Privacy Policy), and (iii) whether you choose to exercise your right (subject to certain exceptions) to request deletion of your personal information.
7.6. Notice of Financial Incentive. We do not provide a financial incentive, a price, or service difference to customers in exchange for the retention or sale of their personal information. We may send promotions or offers to customers or other individuals who elect to receive marketing communications, unless a customer has opted-out of such communications. We do not offer financial incentives to deter customers from making such requests.
7.7. CCPA Rights. If you are a California resident, you may have the following rights with respect to your personal information within scope of the CCPA:
7.7.1. Privacy Rights: the Right to Access, the Right to Correct, the Right to Limit, the Right to Delete, the Right to Opt-Out, and Right to Non-Discrimination. For more information on these rights, please refer to Section 5 of this Privacy Policy.
7.7.2. Exercising Your Rights. You may submit a request for access to your personal information, to correct your personal information, to opt-out of the sale or sharing of your personal information, or to limit the use or disclosure of, or to delete your personal information, by completing the Privacy Rights Request form, by emailing us at support@dialoguelabs.ai. To protect your personal information and process your request, depending on the request, we may ask you to provide personal identifiers we can match against information we may have collected from you previously, and to confirm your request using the contact information provided in the request. If we need additional information, we will let you know.
7.7.3. Authorized Agents. You may authorize another individual or a business, called an authorized agent, to make certain requests on your behalf through these means.
7.8. Shine the Light – Your California Privacy Rights. California residents have the right to request information from us regarding whether we have disclosed certain categories of information to other companies for their direct marketing purposes. If you are a California resident and would like to make such a request, you may do by submitting a Right to Access request for your personal information as outlined above. Additionally, if you would like us to not disclose your personal information to other companies for their direct marketing purposes you may opt-out of such disclosures by submitting a “Do Not Sell or Share My Personal Information” request via the Privacy Rights Request form or clicking the "Do Not Sell or Share My Info" link located at the bottom of on our websites.
8. HOW TO CONTACT US
8.1. Please direct questions or concerns about this Privacy Policy or our Services to us at support@dialoguelabs.ai. Privacy requests for every Brand are handled through one portal at our Privacy Rights Request page.
9. EFFECTIVE DATE
9.1. This Privacy Policy was last revised and is effective as of October 22, 2026.