Jersey Mike's online ordering works through their website or mobile app, and you can pick up your order at the location you choose or have it delivered to your address

Jersey Mike's operates an online ordering system that lets you browse their menu, customize your sandwich, and complete payment before you arrive at the restaurant or have food brought to you. The process is straightforward: you select a location, build your order item by item, choose pickup or delivery, and pay through the website or app. Pickup orders are usually ready within 15 to 30 minutes, depending on how busy the location is. Delivery times vary by location and distance but typically range from 30 minutes to an hour.

The system is designed to reduce wait times at the counter and let you pay before you arrive. You don't need to create an account to place an order, though doing so saves your addresses and payment methods for faster ordering next time.

Key Takeaways

  • You can order through Jersey Mike's website (jerseymikes.com) or their mobile app on iOS and Android.
  • Pickup orders are ready in 15 to 30 minutes; delivery times depend on your location and distance from the restaurant.
  • You can customize every sandwich by choosing bread type, toppings, and portion size before you pay.
  • Most locations accept payment through credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.

Ordering Through the Jersey Mike's Website

Start by going to jerseymikes.com and entering your address or the location where you want to pick up your order. The website will show you which restaurants near you are open and accepting orders. Select the location, then browse the full menu organized by category: sandwiches, sides, salads, and drinks.

Click on any sandwich to see the standard recipe and customize it. You can change the bread (regular, wheat, or wrap), add or remove toppings, choose the portion size (regular or giant), and note any special instructions. The price updates as you make changes. Add items to your cart, review your total, and proceed to checkout. You'll enter your name, phone number, and payment information. If you're picking up, you'll receive a confirmation number and a text or email when your order is ready. If you're ordering delivery, you'll provide your delivery address and see an estimated arrival time.

Using the Jersey Mike's Mobile App

The Jersey Mike's app is available on the Apple App Store and Google Play Store. read it, open it, and allow it to access your location so it can show nearby restaurants. You can also manually enter a zip code or address. The ordering process is identical to the website: select a location, customize your items, choose pickup or delivery, and pay.

The app has one advantage over the website: you can save favorite orders. If you regularly order the same sandwich, you can tap it and reorder without rebuilding it from scratch. You can also track your order in real time if you choose delivery, seeing the driver's location as they approach.

Pickup Versus Delivery: What to Expect

Pickup orders let you collect your food at the counter without waiting in line. When you arrive, give your name or confirmation number, and staff will hand you your order. This option is free and usually faster than delivery. Most locations have a dedicated pickup area or counter to keep the process quick.

Delivery is available at many locations through the Jersey Mike's website and app. A delivery fee (usually $2 to $5, depending on distance) is added to your total, and you may see a minimum order requirement. Delivery is handled by the restaurant's own drivers or a third-party service like DoorDash or Uber Eats, depending on the location. Check the website when you order to see which service handles delivery in your area.

Payment Methods and Saving Your Information

Jersey Mike's accepts Visa, Mastercard, American Express, and Discover. Most locations also accept digital wallets including Apple Pay, Google Pay, and PayPal. You enter payment information at checkout, and the transaction is processed when ready.

If you create an account on the website or app, you can save multiple payment methods and delivery addresses. This speeds up future orders because you won't have to re-enter the same information. Your saved payment methods are encrypted and stored securely. You can delete any saved method at any time from your account settings.

Customizing Your Order and Special Requests

Jersey Mike's menu is built around customization. Every sandwich can be modified: you choose which vegetables go on it, whether to add or skip cheese, what type of bread, and portion size. The app and website show you the standard recipe and let you toggle each ingredient on or off. If you want something not listed as a standard option, you can add a note in the special instructions field when you check out.

Common customizations include requesting extra oil and vinegar, asking for toppings on the side, requesting no lettuce or tomato, or asking for a sandwich to be toasted. The kitchen sees these notes and prepares your order accordingly. Keep in mind that very unusual requests may not be possible at all locations, so if you're unsure, call the restaurant directly before ordering.

Troubleshooting Common Issues

If you place an order and don't receive a confirmation email or text, check your spam folder or the app's order history. If your phone number was entered incorrectly, the restaurant won't be able to contact you when your order is ready. Call the location directly using the phone number shown on the website to confirm your order is being prepared.

If you need to cancel an order, do so as soon as possible through the app or website. Most locations will honor cancellations made within a few minutes of ordering, but once the kitchen has started preparing your food, cancellation may not be possible. If you can't cancel online, call the restaurant when ready. If you're unhappy with your order after you receive it, contact the location where you ordered; most will remake items or offer a refund.

Frequently Asked Questions

Do I have to create an account to order online?

No. You can place an order as a guest by entering your name, phone number, and payment information at checkout. Creating an account is optional and only saves time if you order regularly and want to store your addresses and payment methods.

Can I order for a group or large party?

Yes. Add as many items as you need to your cart before checking out. There's no limit on order size through the website or app. If you're ordering for a very large group, you may want to call the location ahead of time to make sure they can prepare everything within your timeframe.

What if my delivery order arrives late or cold?

Contact the Jersey Mike's location where you ordered and describe the issue. Most locations will remake your order or issue a refund. If delivery was handled by a third-party service like DoorDash, you can also file a complaint through that app, and they may issue a credit toward future orders.

Can I modify my order after I've placed it?

It depends on how quickly you act. If you catch the error within a few minutes, call the restaurant directly and ask them to update your order before they start preparing it. Once the kitchen has begun making your food, modifications usually aren't possible, but you can request changes when you pick up or receive your delivery.

Is there a minimum order for delivery?

Minimum order amounts vary by location. When you enter your address on the website or app, it will show you the minimum (if any) before you start ordering. Some locations have no minimum, while others require $10 to $15. This information appears clearly before you proceed to checkout.