Check your balance online or by phone

Jersey Mike's lets you see your gift card balance through their website or by calling their customer service line. You will need your card number and, depending on the method, the card's PIN or expiration date. The online method takes about two minutes; the phone method connects you to a representative who can read the balance back to you when ready.

The fastest route is the Jersey Mike's website balance checker. Go to jerseymikes.com, find the gift card section, and enter your 16-digit card number along with the three-digit security code on the back. The system will display your remaining balance right away. This works for both physical cards and digital gift cards sent by email.

If you prefer to speak with someone, call Jersey Mike's customer service at 1-800-JERSEY-MIKES (1-800-537-7396). A representative will ask for your card number and can confirm your balance over the phone. This method also works if you have questions about recent transactions or need help with a card that isn't working.

Key Takeaways

  • The Jersey Mike's website balance checker is the fastest method and requires only your 16-digit card number and the three-digit security code from the back of the card.
  • You can call customer service at 1-800-537-7396 to have a representative check your balance and answer questions about your card.
  • Digital gift cards sent by email can be checked the same way as physical cards using the card number provided in your email.
  • Keep your card number and security code private, just as you would with a credit card, to prevent unauthorized use.

What information you need before checking

Have your card number ready before you start. For physical cards, this is the 16-digit number printed on the front. For digital cards, the number appears in the email Jersey Mike's sent you when the card was purchased. Write it down or keep the email open so you can reference it quickly.

You will also need the three-digit security code from the back of the card (the CVV). For digital cards, this code is included in the email alongside the card number. If you received a physical card as a gift and the sender didn't provide these details, you can still call customer service and they can look up the balance using other information, though it may take longer.

Checking balance at a Jersey Mike's location

You can also ask a staff member at any Jersey Mike's location to check your balance while you are there. straightforward hand them your card and they can scan it or enter the number into their system to display what you have left. This is useful if you are about to make a purchase and want to know exactly how much you can spend.

This in-store method does not require you to remember your security code, since the employee has direct access to the register system. However, it is still a good idea to keep your card number private when possible, especially if you are checking the balance remotely.

What to do if your card is not working

If the balance checker shows a balance but your card is declined at checkout, the problem is usually one of three things: the card number was entered incorrectly, the card has expired, or the register system is temporarily down. Try entering the number again carefully, paying attention to each digit.

If the card still does not work, call customer service at 1-800-537-7396. They can confirm the balance is there, check whether the card has expired, and investigate whether there is a technical issue preventing the transaction. They may also be able to issue a replacement card or transfer the balance to a new card if yours is damaged or lost.

Digital versus physical gift cards

Jersey Mike's sells both types, and checking the balance works the same way for each. A digital card is sent to your email address when ready after purchase and contains a card number you can use right away — either by showing the email on your phone at checkout or by writing down the number. A physical card arrives in the mail and works the same way once you receive it.

Digital cards are useful if you need to give a gift quickly or do not want to wait for mail delivery. Physical cards are easier to hand to someone in person. Both can be checked online or by phone using the same process, and both expire on the date printed on the card or in the email.

Protecting your gift card information

Treat your Jersey Mike's gift card number and security code the way you would treat a credit card number. Do not share them in texts, emails, or public messages. If you received a digital card by email, keep that email in a safe place and do not forward it to others unless you intend to give them the card.

If your card is lost or stolen, call customer service right away. They cannot reverse transactions that have already gone through, but they can flag the card to prevent further use and may be able to help you recover the balance if the card has not been used yet. The sooner you report it, the better your chances of protecting what is left on the card.

Frequently Asked Questions

How long does a Jersey Mike's gift card stay valid?

Gift cards have an expiration date printed on the front of the card or listed in the email for digital cards. This date is typically several years from the date of purchase. Check your card or email to see when yours expires. After the expiration date, the card cannot be used, though you should contact customer service to ask about your options.

Can I check my balance without the security code?

The online balance checker requires both the card number and the security code. If you do not have the security code, call customer service at 1-800-537-7396 and they can look up your balance using the card number and other information. You can also ask a staff member at any Jersey Mike's location to check it for you in person.

What if I lost my physical gift card?

Call customer service when ready at 1-800-537-7396 with your card number if you have it. They can flag the card to prevent unauthorized use. If you do not have the card number, provide any information you have about the purchase, and they will work with you to locate it. The sooner you report it, the better your chances of protecting the balance.

Can I transfer my balance to another card?

Jersey Mike's customer service can transfer your balance to a new card if your current card is damaged, lost, or expired. Call 1-800-537-7396 with your card number and explain the situation. They will confirm your balance and issue a replacement card with the same amount loaded onto it.

Do Jersey Mike's gift cards work at all locations?

Yes, Jersey Mike's gift cards work at any Jersey Mike's location in the United States. You can use your card at any franchise or company-owned store. The balance checker online and by phone works the same way regardless of which location you plan to visit.