GM Global Connect and VSP are two separate dealer portals you access with different credentials

General Motors operates GM Global Connect as its primary dealer management system, where you handle inventory, orders, customer records, and financial reporting. VSP (Vehicle Service Program) is a separate portal for warranty claims, service bulletins, and parts ordering. They do not share login information, and you cannot access one through the other. Each requires its own username and password, and each is maintained by a different GM department.

If you are a dealer principal, manager, or staff member who needs access to either system, you will need to request credentials through your GM representative or your dealership's administrator. The login pages are different URLs, and the reset processes differ as well. Understanding which portal handles which tasks will save you time when you need to complete a specific job.

Key Takeaways

  • GM Global Connect and VSP require separate logins and serve different functions — Global Connect for sales and inventory, VSP for warranty and service.
  • Your dealership's GM representative or internal administrator manages credential requests and resets for both systems.
  • If you forget your password, each portal has its own password recovery process, and neither one will work on the other system.
  • Access levels vary by role; not all staff members have the same permissions in either portal.

What GM Global Connect is used for

GM Global Connect is the main hub for dealer operations. You use it to manage new and used vehicle inventory, place orders with GM, track shipments, handle customer and prospect records, generate sales reports, and manage financial transactions with General Motors. The system also houses compliance documents, training materials, and communications from GM to your dealership.

Most dealership staff who interact with GM systems will spend the majority of their time in Global Connect. Sales managers, inventory managers, finance staff, and administrative personnel typically need access. Your dealership's administrator controls who gets credentials and what level of access each person receives — some staff may see only inventory, others may see financial data as well.

What VSP (Vehicle Service Program) is used for

VSP is the warranty and service-focused portal. You use it to file warranty claims, access service bulletins and technical information, order parts through GM's parts system, track recall campaigns, and manage customer service records. If a customer brings a vehicle in for warranty work or a recall, the service department will reference VSP to understand what GM will cover and what the repair procedure should be.

Service managers, technicians, parts managers, and warranty administrators typically need VSP access. The portal is organized by vehicle model and model year, so you can quickly find the right information for the car in your bay. VSP also tracks claim status and payment, so you can see whether GM has approved and paid a warranty claim you submitted.

How to access GM Global Connect

Go to the GM Global Connect login page (the URL is typically provided by your GM representative or in your dealership's onboarding materials). Enter your username and password. If you do not have credentials, contact your dealership's GM representative or your internal administrator — they will submit a request to GM's dealer services team. The process usually takes a few business days.

If you forget your password, look for a "Forgot Password" or "Reset Password" link on the login page. You will be asked to verify your identity (usually by answering security questions or confirming your email address) and then you can set a new password. If you cannot reset it yourself, your dealership's administrator can request a manual reset from GM.

How to access VSP

VSP has its own login page, separate from Global Connect. You will need a different username and password. Go to the VSP login portal (your GM representative will provide the correct URL) and enter your credentials. If you do not have VSP access, ask your service manager or dealership administrator to request it — they will contact GM's service department to set up your account.

VSP password resets follow the same pattern as Global Connect: use the "Forgot Password" link on the login page, verify your identity, and create a new password. If the self-service reset does not work, your administrator can request a manual reset. Because VSP handles warranty claims and technical data, GM may take longer to process new access requests for this system than for Global Connect.

What to do if you cannot log in

First, confirm you are using the correct portal. If you are trying to access inventory or sales data and you are on the VSP login page, you will not be able to log in with your Global Connect credentials. Check the URL and make sure it matches the system you need.

If you are on the correct portal and your password does not work, use the password reset link. If the reset link does not send you an email, check your spam folder. If you still cannot reset your password, or if you do not have an account at all, contact your dealership's GM representative or your internal administrator. They can verify your role, request new credentials, or escalate the issue to GM's support team. Response times vary, but most requests are handled within one to three business days.

Access levels and permissions by role

Not every staff member has the same access in either portal. Your dealership's administrator sets permission levels based on job function. A sales associate might see only inventory and customer records in Global Connect, while a finance manager might see inventory, customer records, and financial data. Similarly, a service technician in VSP might see only technical bulletins and parts information, while a warranty manager might see claims, payments, and reporting.

If you need access to a function you do not currently see, ask your dealership's administrator or your GM representative to adjust your permissions. Changes usually take a few hours to a full business day to take effect. If you change roles within the dealership, your administrator should update your access at the same time.

Frequently Asked Questions

Can I use the same password for both GM Global Connect and VSP?

You can, but it is not required. Each system manages passwords independently, so you could use the same password for both or different passwords for each. Using different passwords is more find, especially if one system is compromised.

What if my dealership's administrator left and nobody knows how to request new access?

Contact your GM representative directly. They can verify your dealership and your role, and they can submit access requests on behalf of the dealership even if your internal administrator is unavailable. Your GM representative's contact information should be in your dealership agreement or on your GM portal welcome materials.

Do I need separate logins if I work at multiple GM dealerships?

Yes. Each dealership has its own Global Connect and VSP accounts. If you work at two different GM dealerships, you will have separate credentials for each location. You will need to log out of one dealership's portal and log into the other's to switch between them.

How long does it take to get VSP access after I request it?

VSP access requests typically take three to five business days because GM's service department reviews them before set up. Global Connect access is usually faster — often one to two business days. If you need urgent access, ask your GM representative to flag the request as priority.

What should I do if I see an error message when I try to log in?

Write down the exact error message and take a screenshot if you can. Contact your dealership's administrator or GM representative with the message. Common errors include account lockouts (after too many wrong password attempts), expired credentials, or browser compatibility issues. Your administrator can usually resolve these within a few hours.