What happened with Big Moose Harley-Davidson
Big Moose Harley-Davidson, a dealership in the upper Midwest, relocated to a new facility. The move affected inventory availability, service appointments, and where existing customers pick up bikes or bring them for maintenance. If you were in the middle of a purchase, trade-in, or service when the move happened, your transaction may have been delayed or transferred to the new location.
Dealership relocations are common in the motorcycle industry — owners move to larger spaces, better locations, or facilities that better serve their customer base. The move itself does not change your rights as a buyer or the terms of any agreement you already signed. It does mean you need to know the new address, phone number, and whether your paperwork or bike is at the old location or the new one.
Key Takeaways
- Contact Big Moose directly at their new location to confirm where your bike, paperwork, or service appointment is currently held.
- Any purchase agreement you signed before the move remains valid — the dealership's relocation does not void your contract.
- If you were waiting for delivery or service, call ahead to confirm the new timeline, as moves often cause temporary delays.
- Financing and trade-in paperwork should transfer with the dealership, but verify this with the finance manager at the new location.
Finding Big Moose's new location and contact information
Start by searching "Big Moose Harley-Davidson" plus the city name online. The dealership's website, Google Business listing, and Facebook page should all show the new address and phone number. Call the dealership directly rather than relying on old GPS coordinates or outdated listings — staff can confirm they are at the new location and answer questions about your specific transaction.
If you have paperwork from your purchase or service, check for contact information on the invoice or contract. Many dealerships print their phone number and address on every document. If the number is old, use it to ask for the new location — the old line may forward calls or have a recorded message with the new details.
What to do if you were in the middle of buying a bike
If you signed a purchase agreement before the move, that contract is still binding on both you and the dealership. The relocation does not cancel your deal. Contact the dealership at the new location and ask for the sales manager or the person who handled your transaction. Bring your signed paperwork or have the order number ready.
Ask specifically: where is your bike right now, when will it be ready for pickup, and has the move changed the delivery date. Moves often cause delays of a few days to a week as inventory is transported and systems are set up at the new facility. If your delivery date was promised in writing on your contract, the dealership is still bound to that date or must offer you a reasonable alternative.
If the dealership says your bike is delayed because of the move and you want to cancel, review your purchase agreement for the cancellation terms. Most Harley-Davidson purchase agreements allow cancellation within a certain window if the bike has not been delivered, though you may lose a deposit. The dealership should explain this clearly.
Handling financing and trade-in paperwork after a move
Financing paperwork and trade-in documents should move with the dealership to the new location. Call the finance manager at the new address and confirm that your loan documents, trade-in title, and payment schedule are all there. Ask for a new copy of your finance agreement if you need one for your records.
If you traded in a bike, the dealership should have the title and your paperwork. Verify that the trade-in was recorded correctly and that the credit was applied to your purchase price. If there is a discrepancy, ask the finance manager to walk you through the paperwork — moves sometimes cause filing errors, and catching them early is easier than sorting them out later.
If you financed through a third-party lender (a bank or credit union rather than Harley-Davidson Financial Services), your loan documents are with that lender, not the dealership. The move does not affect your loan. Make payments to your lender as usual.
Service appointments and warranty work during the move
If you had a service appointment scheduled before the move, call the service department at the new location to confirm it is still on the books. Dealership moves sometimes cause service schedules to be rescheduled. Ask whether your appointment is still at the same date and time, or whether you need to book a new one.
Warranty work is not affected by the dealership's relocation. If your bike is under warranty, any Harley-Davidson dealership can perform warranty service, not just Big Moose. However, if you prefer to use Big Moose, they can still handle your warranty claim at the new location. Bring your bike and your warranty documentation.
If you were waiting for parts or service completion, ask the service manager where your bike is and when it will be ready. Moves can delay parts orders and service completion by a few days. Get a new estimated completion date in writing if possible.
What to do if you cannot reach the dealership
If the phone number is not working and you cannot find the new address online, try searching for "Big Moose Harley-Davidson" on the official Harley-Davidson dealership locator at harley-davidson.com. The locator lists all authorized dealerships and their current contact information. You can also call Harley-Davidson customer service and ask them to provide Big Moose's new location.
If you have an active purchase or service order, you have the right to contact the dealership and get a status update. If Big Moose is truly unreachable, document your attempts to reach them (dates, times, phone numbers you called). Keep copies of any paperwork you signed. If there is a dispute later about delivery or service, this documentation will support your position.
Your rights as a buyer after a dealership move
A dealership relocation does not change your legal rights. Any purchase agreement you signed is still valid and enforceable. The dealership must still deliver the bike on the promised date, honor the price you agreed to, and complete any promised service or repairs. The new location does not void these obligations.
If the dealership breaches your agreement — for example, by refusing to deliver a bike you paid for, or by charging you a different price — you have the same remedies you would have had before the move. You can file a complaint with your state's attorney general or consumer protection office, or pursue the matter in small claims court if the amount is within that court's limit. Keep all paperwork related to your purchase.
Frequently Asked Questions
Does a dealership move cancel my purchase agreement?
No. Any contract you signed before the move remains valid and binding. The dealership must still honor the price, delivery date, and terms you agreed to. The relocation is a change in the dealership's operations, not a reason to cancel your deal.
What if my bike was supposed to arrive before the move and now it is delayed?
Call the dealership at the new location and ask for a new delivery date. Moves often cause delays of a few days to a week. If your original contract promised a specific delivery date and the dealership cannot meet it because of the move, ask whether they will extend the delivery window or offer you a credit. Document the new date in writing.
Can I get service at a different Harley-Davidson dealership while Big Moose is moving?
Yes. Any authorized Harley-Davidson dealership can perform service and warranty work on your bike. If you need service urgently and Big Moose is not fully operational at the new location, find another dealership nearby. Warranty work is covered at any dealership, so there is no cost difference.
What if I paid a deposit and now want to cancel because of the move?
Review your purchase agreement for the cancellation and deposit terms. Most agreements allow cancellation within a set period if the bike has not been delivered, though you may forfeit the deposit. Call the sales manager and ask about your options. If the agreement is unclear, ask for a written explanation of the cancellation policy.
Where do I send my first payment if I financed through the dealership?
Check your finance agreement for the payment address or account number. If you financed through Harley-Davidson Financial Services, payments go to them, not to Big Moose. If you financed through a bank or credit union, payments go to that lender. The dealership move does not change where you send payments.