How to reach Truck Hero customer service

Truck Hero operates multiple customer service channels depending on what you need. The company runs a general customer service line, maintains a website with account tools, and offers support through its retail locations. The fastest route depends on whether you have an account question, a billing issue, or a product question about one of their brands.

Truck Hero owns several well-known automotive aftermarket brands including Bushwacker, Lund, Ranch Hand, and Westin. If you know which brand made your product, calling that brand's support line directly often gets you to someone who knows the specific item. If you're unsure which company made what you bought, the main Truck Hero line can route you to the right department.

Key Takeaways

  • Truck Hero's main customer service line handles general account questions, billing, and routing to specific brands.
  • Each Truck Hero brand (Bushwacker, Lund, Ranch Hand, Westin) has its own support number for product-specific questions.
  • You can manage your account online through the Truck Hero website if you have login credentials.
  • Retail locations that carry Truck Hero products can sometimes resolve issues on the spot or connect you with the right department.

Truck Hero main customer service line

Truck Hero's primary customer service number is 1-877-388-2823. This line handles account inquiries, billing questions, order status, and general product questions. Wait times vary by time of day and season — truck accessory questions spike in spring and early summer.

When you call, have your order number or account email ready. If you're calling about a product defect or warranty claim, have the product name and purchase date available. The representative can often tell you on the first call whether your issue needs to go to a specific brand's team or can be handled through the main line.

Brand-specific support numbers

Truck Hero owns four major brands, each with dedicated support lines. Calling the brand directly works best if you know which company made your product and have a specific question about how it works, installation, or a warranty claim.

Bushwacker (truck bed side rails, fender flares, tonneau covers): 1-800-423-0087. Lund (roof racks, running boards, truck bed accessories): 1-800-445-5863. Ranch Hand (grille guards, bumpers, headache racks): 1-800-445-5863. Westin (nerf bars, grille guards, bumpers): 1-800-445-5863.

Note that Lund, Ranch Hand, and Westin share the same support line because they operate under the same division. When you call, the system will ask which brand you're contacting about, then route you to the right team.

Online account management and support

Truck Hero maintains an online portal where you can check order status, view past purchases, and update account information without calling. Go to the main Truck Hero website and look for a "My Account" or "Sign In" link, usually in the upper right corner of the page.

If you've forgotten your password, the login page has a "Forgot Password" option that will send a reset link to your email. If you don't have an online account yet, you can create one using your email address. Having an account makes future orders faster and gives you a record of everything you've bought, which is useful if you need to contact support about a product.

Contacting Truck Hero through retail partners

Many auto parts retailers, truck accessory shops, and dealerships carry Truck Hero products. If you bought something in person, the store where you purchased it can often help with returns, exchanges, or straightforward questions about the product. Some locations have staff trained on installation or can connect you with Truck Hero support by phone while you're there.

This route works well if you need when ready help or prefer to speak with someone face-to-face. Bring your receipt if you have it, or be ready to describe what you bought and when. If the store can't resolve the issue, they can usually get you the right Truck Hero support number for your specific product.

What to have ready before you contact support

Truck Hero support can resolve most issues faster if you have certain information on hand before you call or email. For account or order questions, have your order number, account email, and the date you placed the order. For product questions, have the product name, model number (usually on the packaging or product itself), and the date you bought it.

If you're calling about a defect, damage, or warranty claim, describe what's wrong as specifically as you can — for example, "the tonneau cover latch won't close" rather than "it doesn't work." If you have photos of the problem, some support teams can review them by email, which sometimes speeds up the process. Write down the support representative's name and the date you called in case you need to follow up.

Frequently Asked Questions

What are Truck Hero's customer service hours?

Most Truck Hero support lines operate Monday through Friday during standard business hours, typically 8 a.m. to 5 p.m. Central Time. Hours may vary by season and by brand. Call the main line or check the specific brand's website to confirm current hours before you call.

Can I return or exchange a product I bought?

Return and exchange policies vary by brand and by where you bought the product. If you bought it online through Truck Hero's website, contact the main customer service line with your order number. If you bought it in a retail store, start with that store's return desk. They can tell you the timeframe and what you need to return it.

How long does it take to get a replacement or refund?

Processing time depends on whether you're returning something in-store or by mail, and whether you're getting a refund or replacement. In-store returns are usually processed the same day. Mail returns typically take one to two weeks to process once Truck Hero receives the item, plus shipping time. Ask the support representative for a specific timeline when you start the process.

What if I need help installing a product?

Truck Hero products come with installation instructions, usually included in the box or available on the brand's website. If you're stuck on a specific step, call the brand's support line with the product name and model number — they can walk you through it. Some retailers also offer installation services for a fee.

Can I contact Truck Hero by email or through social media?

Most Truck Hero brands maintain social media accounts on Facebook and Instagram where you can send a message. Response times are usually slower than phone support. Email addresses for specific brands are sometimes listed on their websites. For fastest help, the phone line is your best option.