What NTTA is and how to pay your bill

The North Texas Toll Authority (NTTA) operates toll roads in the Dallas-Fort Worth area, including the Dallas North Tollway, President George Bush Turnpike, and several other highways. If you drive these roads, you'll receive a bill either by mail or through an online account. You can pay by mail, online through your NTTA account, by phone, or in person at a payment location.

Most drivers set up an online account so they can see charges as they happen and pay whenever they want. This also lets you set up automatic payments, which means your bill gets paid on the due date without you having to remember. If you don't have an account yet, you can create one at ntta.org in about five minutes using your invoice number and license plate.

Key Takeaways

  • You can pay NTTA tolls online at ntta.org, by phone at 1-888-468-9824, by mail, or at a payment location in the Dallas-Fort Worth area.
  • Setting up an online account lets you see your charges right away and choose to pay automatically each month.
  • If you drive NTTA roads regularly, opening a prepaid account (TollTag) can save you money because tolls cost less when you pay in advance.
  • Late payments can result in additional fees and may affect your vehicle registration, so paying by the due date matters.
  • If you dispute a charge, you can request a review through your online account or by calling NTTA customer service.

Paying online through your NTTA account

The fastest way to pay is through ntta.org. Go to the website, click "Pay Now" or "Manage Your Account," and sign in with your email and password. If you don't have an account, you'll need your invoice number and the license plate number from the vehicle that was charged. Creating an account takes about five minutes and is free.

Once you're logged in, you'll see your current balance and any charges from the past 30 days. You can pay the full amount due or a partial payment. NTTA accepts credit cards, debit cards, and bank transfers. After you submit payment, you'll get a confirmation number right away, and the payment usually posts to your account within one business day.

To set up automatic payments, go to your account settings and select "AutoPay." You choose the payment method (card or bank account) and the due date. NTTA will charge you automatically each month on that date. You can change or cancel AutoPay anytime through your account.

Paying by phone or mail

If you prefer not to pay online, you can call NTTA customer service at 1-888-468-9824. They're available Monday through Friday, 7 a.m. to 7 p.m. central time. Have your invoice number ready. You can pay over the phone with a credit card or debit card. The representative will give you a confirmation number, and the payment posts within one business day.

To pay by mail, write a check or money order payable to NTTA and include your invoice with the payment. Mail it to the address printed on your bill. Payments sent by mail take longer to process — usually 7 to 10 business days — so if your due date is soon, paying online or by phone is faster.

Some NTTA payment locations also accept cash payments in person. These are located at TollTag customer service centers in the Dallas-Fort Worth area. You can find the nearest location and hours on ntta.org under "Payment Locations."

Understanding TollTag and prepaid accounts

If you drive NTTA roads regularly, a TollTag is a small electronic device that mounts on your windshield and charges your account automatically as you pass through tolls. The main advantage is that tolls cost less with a TollTag than if you're billed by mail — usually 30 to 50 percent less, depending on the road. You set up a prepaid account, load money into it, and the TollTag deducts the toll each time you use an NTTA road.

To get a TollTag, visit ntta.org or a TollTag customer service center. You'll need a valid driver's license, proof of residency, and a payment method. The device itself is free, but you must set up a prepaid account with a minimum balance. You can add money to your account online anytime, and you'll get an alert when your balance gets low.

If you don't want a TollTag but still want the lower toll rates, you can open a prepaid account without the device. You'll pay by invoice as usual, but your tolls will be charged at the TollTag rate instead of the regular rate. This is useful if you use NTTA roads occasionally but want to save money when you do.

What happens if you don't pay on time

If your payment doesn't arrive by the due date shown on your bill, NTTA will charge a late fee. The amount varies but is typically $5 to $10 per invoice. If you're more than 60 days late, NTTA can suspend your vehicle registration or refer your account to a collection agency. This can affect your credit and make it harder to renew your registration at the DMV.

If you're having trouble paying, contact NTTA customer service as soon as possible. They may be able to work out a payment plan or discuss your options. Waiting until your registration is suspended makes the problem much harder to fix.

If you believe a charge is wrong, you can dispute it through your online account or by calling customer service. NTTA will review the charge and respond within 30 days. Keep any evidence you have — photos of your vehicle, proof you weren't in the area, or receipts from other toll systems you used that day.

Setting up your account for the first time

When you first receive an NTTA bill, you have two choices: pay it as a one-time invoice, or create an account so you can manage all your tolls in one place. Creating an account is free and takes about five minutes. You'll need your invoice number (printed on your bill) and your license plate number.

Go to ntta.org and click "Create Account" or "Manage Your Account." Enter your email address and create a password. Then enter your invoice number and license plate. NTTA will pull up your charges, and you can review them before paying. Once your account is set up, all future tolls from that license plate will show up there automatically.

If you have multiple vehicles that use NTTA roads, you can add them all to one account. Each vehicle gets its own section, and you can see charges and pay for each one separately or together. This is especially useful if you have a family with several drivers.

Frequently Asked Questions

Can I pay NTTA tolls with a prepaid card or gift card?

NTTA accepts most major credit and debit cards online and by phone, including prepaid cards and gift cards that have a Visa or Mastercard logo. However, some prepaid cards have restrictions, so check with your card issuer first. Cash payments are only available at TollTag customer service centers in person.

What if I don't recognize a charge on my NTTA bill?

Log into your account at ntta.org and look at the date, time, and location of the charge. If you weren't driving that road at that time, you can dispute it through your account or call 1-888-468-9824. NTTA will investigate and respond within 30 days. Keep any evidence that proves you weren't in the area.

How long does it take for an online payment to show up?

Online payments usually post to your account within one business day. If you pay by phone, the same timeline applies. Mail payments take 7 to 10 business days. If your due date is coming up, pay online or by phone to make sure it posts in time.

Can I get a refund if I overpay my NTTA bill?

Yes. If your account balance is positive (you've paid more than you owe), you can request a refund through your online account or by calling customer service. Refunds are usually processed within 30 days and sent to the payment method you used.

What happens if my TollTag stops working?

If your TollTag isn't reading properly, tolls may be charged to your license plate instead at the regular rate (not the TollTag rate). Contact NTTA customer service or visit a TollTag center to have it replaced. Replacement devices are free if the original is defective.