How to pay your EZ Pass bill in New Hampshire

You can pay your New Hampshire EZ Pass toll bill online through the EZ Pass website, by phone, by mail, or in person at a service center. The fastest method is online at www.ezpassnh.com, where you log into your account and pay when ready using a debit card, credit card, or bank account. If you prefer not to use the website, you can call the EZ Pass customer service line at 1-877-MY-EZPASS (1-877-693-9727) and pay over the phone with a card.

Most drivers set up automatic replenishment so their account never runs low. This means your account balance tops up automatically when it drops below a threshold you choose — typically $10 or $20 — and the charge goes to your stored payment method. You control the replenishment amount and can turn it off anytime through your online account settings.

Key Takeaways

  • Online payment through www.ezpassnh.com is the fastest option and processes when ready with a debit or credit card.
  • Automatic replenishment prevents your account from running empty and charges your card only when your balance drops below your chosen threshold.
  • You can pay by phone at 1-877-MY-EZPASS, by mail to the address on your bill, or at an EZ Pass service center in person.
  • Payments made online or by phone typically post within one business day, while mail payments take five to seven business days.

Paying online through your EZ Pass account

Log into your account at www.ezpassnh.com using your username and password. If you do not have an account yet, you will need to create one with your tag number, license plate, and the email address associated with your account. Once logged in, click "Make a Payment" or "Pay Now" — the exact wording varies slightly depending on the page layout.

Enter the amount you want to pay. You can pay any amount from $5 to $999 in a single transaction. Select your payment method: Visa, Mastercard, American Express, Discover, or bank account (ACH). Enter the card or bank details if you have not saved them to your account already. Review the amount one more time, then click to confirm. You will receive a confirmation number when ready, and the charge will post to your card within one business day.

Setting up automatic replenishment

Automatic replenishment is the most hands-off way to keep your account funded. You set a target balance — the amount you want your account to maintain — and a replenishment amount, which is how much money gets added when your balance drops below that target. For example, you might set your target at $15 and your replenishment amount at $50, so whenever your balance falls to $14.99, your account automatically adds $50.

To set this up, log into www.ezpassnh.com, go to "Account Settings" or "Manage Account," and look for "Automatic Replenishment" or "Auto Pay." Choose your target balance and replenishment amount, then select your payment method. You can change or cancel automatic replenishment anytime through the same menu. The charge will appear on your statement with a description like "EZ Pass Auto Replenishment."

Paying by phone or mail

To pay by phone, call 1-877-MY-EZPASS (1-877-693-9727) during business hours. A representative will ask for your tag number or license plate, confirm your account details, and take your payment information. Have your debit or credit card ready. Phone payments process the same day and typically post within one business day.

To pay by mail, write a check or money order payable to "EZ Pass" and include your tag number or license plate on the check itself. Mail it to the address printed on your bill or statement. The mailing address is usually listed under "Make a Payment" on the EZ Pass website if you need to look it up. Mail payments take five to seven business days to process, so send payment early if your balance is running low.

Paying in person at a service center

New Hampshire has EZ Pass service centers where you can pay in cash, check, or card. The main center is located in Concord, but hours and locations can change. Visit www.ezpassnh.com and look for "Service Centers" or "Locations" to find the nearest office and confirm current hours before you go.

Bring your tag number, license plate, or account number when you visit. If you are paying by check, make it out to "EZ Pass." Cash and card payments are processed when ready, and your account updates the same day. This option works well if you prefer to pay in cash or need your payment to post quickly.

What happens if your account runs out of money

If your account balance reaches zero while you are driving through a toll plaza, the toll is still recorded and added to your account as a negative balance. You will receive a notice in the mail or an email alert (if you have email notifications turned on) letting you know you owe money. You then have a set number of days to pay the outstanding balance before late fees are added.

The longer your account stays negative, the more you owe in penalties. Pay as soon as you receive the notice to avoid additional charges. If you miss the important date, EZ Pass may suspend your tag or refer the debt to a collection agency. The best way to avoid this is to set up automatic replenishment or check your balance regularly through the website.

Checking your account balance and transaction history

Log into www.ezpassnh.com anytime to see your current balance, recent transactions, and toll history. Your balance appears at the top of your account dashboard. You can also set up email or text alerts so you are notified when your balance drops below a certain amount — this is especially useful if you do not use automatic replenishment.

Your transaction history shows each toll you have paid, the date, time, location, and amount. This record is useful if you need to dispute a charge or track your driving for business purposes. You can read or print your statement directly from the website for your records.

Frequently Asked Questions

Can I pay my EZ Pass bill with a prepaid card or gift card?

Yes, you can use most prepaid cards and gift cards as long as they carry a Visa, Mastercard, American Express, or Discover logo. The card must have a billing address on file. Some prepaid cards do not work with automatic replenishment, so if you use a prepaid card, you may need to make manual payments instead.

How long does it take for an online payment to show up in my account?

Online payments typically post within one business day. If you pay on a weekend or holiday, the payment may not process until the next business day. You will receive a confirmation number when ready after you submit payment, even if the funds have not yet posted to your account.

What if I pay too much and my account has a credit?

If your account balance is positive and you stop using EZ Pass, you can request a refund of the remaining balance. Contact EZ Pass customer service at 1-877-MY-EZPASS to start a refund request. Refunds are typically issued as a check mailed to your address on file, which takes two to four weeks.

Can I set up automatic replenishment with a bank account instead of a card?

Yes. When you set up automatic replenishment, you can choose to link your checking or savings account through ACH (Automated Clearing House). This works the same way as a card — your account auto-replenishes when the balance drops below your target — but the charge comes directly from your bank account instead.

What should I do if I see a toll charge I do not recognize?

Log into your account and review the transaction details, including the date, time, and toll plaza location. If the charge appears to be an error, contact EZ Pass customer service at 1-877-MY-EZPASS with your tag number and the transaction details. They can investigate and issue a credit if the charge was incorrect.