The main Chase car payment phone number is 1-800-935-9935

If you have a car loan through Chase, you can call 1-800-935-9935 to reach their auto loan department. This number works for questions about your payment, your account balance, your loan terms, or changes you need to make. The line is open Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.

When you call, have your loan account number ready — it appears on your monthly statement or in your Chase online account. The system will ask you to verify your identity before connecting you to a representative. If you call outside business hours, you can leave a message or use the automated system to check your balance or make a payment.

Chase also offers a separate number for customers who are behind on payments or facing hardship. That number is 1-866-372-4735, and it connects you to a specialist who can discuss options like payment plans or loan modifications.

Key Takeaways

  • Call 1-800-935-9935 during business hours (Monday–Friday 8 a.m.–8 p.m. ET, Saturday 9 a.m.–5 p.m. ET) for routine questions about your Chase car loan.
  • Have your loan account number from your statement or Chase account ready before you call.
  • If you are behind on payments or facing financial hardship, call 1-866-372-4735 to speak with a specialist about your options.
  • You can also manage your account online through Chase.com or the Chase mobile app without calling.

What you can handle online instead of calling

Before you pick up the phone, check whether Chase's website or app can solve your problem faster. You can log into your Chase account at Chase.com, go to the "Auto" or "Loans" section, and see your balance, payment history, and due date. You can also make a one-time payment or set up automatic payments without speaking to anyone.

The Chase mobile app has the same features and works the same way. If you just need to know how much you owe, when it is due, or confirm that a payment went through, the app is usually the quickest route. You do not need to wait on hold, and you can check your account any time of day or night.

What information you will need before calling

Have these details ready so the call moves faster and the representative can help you right away:

  • Your Chase auto loan account number (on your statement or in your online account)
  • Your Social Security number or the phone number associated with your account
  • The vehicle identification number (VIN) if you are calling about a specific vehicle issue
  • Your current payment amount and due date, if you are asking about a change

If you are calling about a missed or late payment, also have the date you last paid and the amount ready. If you are calling to discuss hardship options, have information about your income and expenses so the specialist can understand your situation.

When to call the hardship line instead

If you have missed a payment, are about to miss one, or cannot afford your regular payment amount, call 1-866-372-4735 instead of the main number. This line connects you to someone trained to discuss options that might help — such as a temporary payment reduction, a loan modification, or a deferment that pushes your payment due date forward.

Chase is more likely to work with you if you call before you miss a payment rather than after. The hardship line is also open Monday through Friday, 8 a.m. to 8 p.m. Eastern time. If you are in a crisis situation, explain that when you call, and the representative can sometimes escalate your case for faster review.

Other ways to reach Chase about your car loan

If you prefer not to call, you have other options. You can send a message through your Chase online account by going to the "Messages" or "Contact Us" section. Chase typically responds to account messages within one to two business days.

You can also visit a Chase branch in person if you have one nearby. Bring your account number and a photo ID. Branch staff can help with basic questions, though they may need to transfer you to the auto loan department for complex issues.

For billing disputes or if you believe there is an error on your account, you can also write to Chase at the address on your statement. Written disputes should include your account number, the amount in question, and an explanation of why you believe the charge is wrong.

What to expect when you call

When you call either number, an automated system will answer first and ask you to enter your account number or Social Security number. This helps route your call to the right department. You will then be asked to confirm your identity — usually by answering a security question or confirming recent transactions.

Wait times vary depending on the time of day and how busy Chase is. Calling early in the week or early in the morning usually means shorter waits. If you reach a representative and they cannot solve your problem, ask them to transfer you to a supervisor or specialist rather than hanging up and calling back.

Frequently Asked Questions

Can I make a car payment over the phone?

Yes. When you call 1-800-935-9935, the automated system will offer you the option to make a payment without speaking to a representative. You will need your account number and a checking account or debit card. You can also make a payment online through Chase.com or the app, which is faster and does not require a phone call.

What if I cannot reach anyone and need help right away?

If you are facing a payment important date, use the automated payment system on the phone line or pay online when ready. If you need to discuss a hardship option or payment plan, call the hardship line at 1-866-372-4735 as early in the business day as possible. If you are in a true emergency, explain that to the representative when you reach someone.

Is there a different number if I have a Chase auto refinance loan?

No. Refinanced loans and original Chase auto loans use the same phone number: 1-800-935-9935. When you call, the system will route you based on your account number, so you do not need to know which type of loan you have.

What if I want to pay off my loan early?

You can call 1-800-935-9935 and ask for a payoff quote, which tells you the exact amount needed to close the loan as of a specific date. Chase will also tell you whether there are any prepayment penalties. You can then pay the amount online, by phone, or by mail — the representative will give you the correct address if you choose to mail a check.

Can I change my payment due date by phone?

Yes. Call 1-800-935-9935 and ask to change your due date. Chase usually allows you to move your due date to a different day of the month, which can help if your paycheck arrives on a different schedule. The change typically takes effect within one or two billing cycles.