Chase customer service phone numbers for auto loans
Chase has a dedicated line for auto loan payments and account questions: 1-800-935-9935. This number works for customers who financed their car through Chase Bank or Chase Auto Finance. You can call this line to make a payment, ask about your balance, discuss payment options, or report a problem with your account.
If you have a Chase credit card and are calling about a different financial product, that number won't help — each Chase product line has its own phone team. The auto loan number connects you to representatives trained specifically on car loans, which means shorter wait times and faster answers.
Chase also operates a general customer service line at 1-800-955-9060, but calling the auto-specific number above will get you to the right department faster. Both lines are available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Sunday hours vary by region.
Key Takeaways
- Call 1-800-935-9935 to reach Chase Auto Finance for payments, balance questions, or account changes.
- The auto loan line is staffed during business hours Monday through Friday 8 a.m. to 8 p.m. ET and Saturday 9 a.m. to 5 p.m. ET.
- Have your loan number or the phone number associated with your account ready before you call to speed up verification.
- If you cannot reach a representative, Chase's website at chase.com allows you to log in and make payments or view your account 24 hours a day.
What information to have ready before calling
When you call Chase Auto Finance, the representative will ask you to verify your identity before discussing your account. Having the right information ready cuts your call time in half. Gather your loan number (found on your monthly statement or in your Chase online account), the phone number you registered with Chase, and your Social Security number or tax ID.
If you are calling about a specific payment or problem, also have the date and amount ready. For example, if a payment didn't post or you want to discuss a late fee, knowing the exact transaction date helps the representative pull up the right record when ready instead of searching through your history.
Making a payment by phone
When you call 1-800-935-9935 to make a payment, the system will ask whether you want to pay from a checking or savings account. Chase accepts payments from most U.S. banks. You will need your routing number and account number, which appear on the bottom left of your checks.
Payments made by phone typically post within one business day. If your payment is due soon, calling is faster than mailing a check, but slower than paying online through your Chase account, where payments post when ready. Chase does not charge a fee for phone payments, but some banks charge a small fee if you pay from an account at a different bank — check with your bank first if you are unsure.
When to call versus using Chase's website or app
You can handle most routine tasks without calling. Log into your Chase account at chase.com or use the Chase Mobile app to view your balance, make a payment, set up automatic payments, or read statements. These options are available 24 hours a day and do not require waiting on hold.
Call the phone line when you need to discuss something that requires a conversation: you want to change your payment due date, you are having trouble making a payment, you received a late notice and want to understand your options, or you think there is an error on your account. A representative can also walk you through setting up automatic payments if you prefer not to do it online.
What to do if you cannot reach Chase by phone
If you are calling outside business hours or experiencing long wait times, you have other ways to reach Chase. Send a message through your online account at chase.com — click "Contact Us" and select your issue. Chase typically responds to online messages within one business day.
You can also visit a Chase branch in person if you have one nearby. Bring your loan documents or have your loan number ready. Branch staff can help with many account questions, though they may need to transfer you to the phone line for certain requests like setting up a payment plan or discussing a delinquency.
Understanding your Chase auto loan statement
Your monthly statement shows your current balance, the amount due, and the due date. The payment amount includes principal (the money borrowed) and interest (the cost of borrowing). Your statement also lists any fees, such as late charges or prepayment penalties if your loan includes them.
The statement shows how much of each payment goes toward principal versus interest. Early in your loan, most of your payment covers interest. As you pay down the balance, more of each payment reduces what you owe. Understanding this breakdown helps you see why paying extra toward principal can shorten your loan and save money on interest.
Frequently Asked Questions
Can I make a Chase auto loan payment without calling?
Yes. Log into your Chase account online or use the Chase Mobile app to make a payment anytime. You can also set up automatic payments so the amount comes out on the same day each month. Automatic payments are the fastest way to may support you never miss a due date.
What if I want to pay off my loan early?
Call 1-800-935-9935 and ask the representative about your loan's prepayment terms. Some Chase auto loans allow you to pay off the full balance without penalty, while others may have a prepayment fee. The representative can tell you the exact payoff amount and whether paying early will save you money on interest.
How do I set up automatic payments with Chase?
Log into your Chase account, go to the auto loan section, and select "Set Up Automatic Payment" or "Manage Payments." Choose your payment amount and the day of the month you want it to come out. You can change or cancel automatic payments anytime through your account. If you prefer help, call the auto loan line and a representative can set it up for you.
What happens if I miss a payment?
Chase will contact you by phone or mail to remind you. If you are more than 30 days late, the late payment may appear on your credit report and you may owe a late fee. Call 1-800-935-9935 as soon as you realize you will miss a payment — the representative can discuss options like a payment extension or a modified payment plan.
Is there a fee for paying by phone?
Chase does not charge a fee for phone payments to your auto loan. However, if you pay from a checking or savings account at a different bank, that bank may charge a fee for the outgoing transfer. Contact your bank to ask about their policy before making a payment.