Chase processes auto loan payments through its online banking platform, mobile app, or by phone, and you can set up automatic transfers or make one-time payments from any Chase checking or savings account
Chase handles auto payments the same way it handles other bill payments — you log in, enter the loan account number and payment amount, and choose a date. The payment posts to your loan account within one to two business days for online or app payments, or the same day if you call Chase directly. You do not need to be a Chase customer to make a payment; if your auto loan is with Chase, you can pay from any bank account using Chase's online payment portal or by mailing a check to the address on your statement.
The key difference between Chase and other lenders is that Chase owns both the loan servicing side and the banking side, so payments made through a Chase checking account are often processed faster and with fewer holds than payments from outside banks. If you have a Chase auto loan but bank elsewhere, your payment will still arrive on time if you send it at least five business days before the due date.
Key Takeaways
- Chase auto payments can be made online, through the mobile app, by phone, or by mail, and most online payments post within one to two business days.
- You can set up automatic payments (autopay) to deduct from a Chase or non-Chase bank account on a date you choose each month.
- Payments made from a Chase checking or savings account typically process faster than payments from other banks.
- Chase charges no fee for making a payment, whether online, by phone, or by mail, but late payments will trigger late fees and may affect your credit score.
Setting up automatic payments through Chase
Autopay is the fastest way to avoid missed payments. Log into your Chase account, go to the Payments section, select your auto loan, and choose "Set up automatic payment." You will enter the amount (minimum payment, full statement balance, or a custom amount), the date each month when you want the payment to leave your account, and which bank account to pull from.
Chase will confirm the setup when ready and show you the next scheduled payment date. You can change or cancel autopay anytime through the same menu. If you want the payment to come out on the same day every month, choose a date between the 1st and the 28th; if you pick the 29th, 30th, or 31st, Chase will process it on the last day of months with fewer days.
Autopay works even if you switch banks later, as long as you update your bank account information in Chase's system before the next payment date. If your account is closed or the routing number changes, Chase will send you a notice and hold the payment until you provide new account details.
Making one-time payments online or through the app
If you do not want autopay, you can log in and make a payment whenever you choose. The Chase mobile app and website both have a "Make a Payment" button in the auto loan section. Enter the amount, select the date you want it to post (today, tomorrow, or any date up to 30 days out), and confirm. Chase will show you a confirmation number when ready.
Payments made before 11:59 p.m. Eastern Time on a business day typically post the next business day. Payments made on weekends or holidays are queued and post the following business day. If you are close to your due date, Chase recommends paying at least two business days early to avoid a late fee, though the exact cutoff depends on your loan agreement.
The app also lets you see your payment history, current balance, interest rate, and remaining term in one place. You can set up payment reminders so Chase sends you a notification a few days before your due date.
Paying by phone or mail
To pay by phone, call the number on your auto loan statement or Chase's auto loan payment line. A representative will ask for your loan account number, the amount you want to pay, and which account to deduct from. Payments made by phone are processed the same day if you call before the cutoff time (usually 5 p.m. Eastern), or the next business day if you call after hours.
Mailed checks should be sent to the address printed on your statement, not to a Chase branch. Include your loan account number on the check and allow 7 to 10 business days for the check to arrive and post. If your payment is due in fewer than 10 days, do not rely on mail; use online payment or call instead.
Chase does not charge a fee for any of these payment methods. However, if you use a third-party bill payment service or a payment processor that charges you a fee, that fee comes from you, not from Chase.
What happens if you miss a payment or pay late
A payment is considered late if it does not post by 11:59 p.m. on the due date shown on your statement. Chase will charge a late fee (the amount varies by state and loan agreement, typically $25 to $50 for the first late payment) and report the late payment to credit bureaus after 30 days. A single late payment can lower your credit score by 100 points or more.
If you know you will miss a payment, contact Chase before the due date. Some borrowers can request a deferment (pushing the payment to the end of the loan term) or a loan modification, though approval is not may provide. Waiting until after you are late makes these options much harder to access.
If your payment bounces because of insufficient funds, Chase will charge a returned payment fee (typically $25 to $35) in addition to the late fee. The payment will not post, so you will still owe the full amount plus fees.
Paying off your loan early or making extra payments
Chase does not charge a prepayment penalty, so you can pay off your auto loan at any time without extra cost. Extra payments go directly to principal, reducing the amount of interest you pay over the life of the loan.
To make an extra payment, log in and select "Make a Payment," then enter an amount higher than your regular payment. You can do this once or set up a recurring extra payment through autopay. Some borrowers pay biweekly (half the monthly payment every two weeks) to pay off the loan faster; Chase's system will accept these payments as long as they are submitted on time.
If you want to pay off the entire remaining balance, call Chase to ask for a payoff quote. The quote includes the principal, accrued interest, and any fees, and is usually valid for 10 days. Pay the exact amount shown on the quote to close the loan without owing anything else.
Troubleshooting common payment issues
If your payment does not show up in your account within two business days of submitting it online, log back in and check the payment status. Chase shows whether the payment is pending, posted, or failed. If it failed, the reason will be listed (insufficient funds, invalid account, closed account, and so on).
If you submitted a payment but then realized you made a mistake (wrong amount, wrong date, or duplicate payment), contact Chase when ready. Payments that have not yet posted can sometimes be cancelled. Payments that have already posted can be reversed only if Chase made an error; if you made the error, you will need to contact Chase to discuss your options, which may include a refund or credit to your next payment.
If you are having trouble logging in to make a payment, try resetting your password or clearing your browser cache. If the problem persists, call Chase's auto loan customer service line. You can always pay by phone as a backup.
Frequently Asked Questions
Can I pay my Chase auto loan from a bank account that is not with Chase?
Yes. You can set up autopay or make one-time payments from any bank account, as long as you provide the correct routing number and account number. Payments from non-Chase accounts may take one to two business days longer to post than payments from Chase accounts.
What is the earliest date I can make a payment each month?
You can make a payment anytime, but it will only post on the date you select. If you set autopay for the 1st of each month, the payment will leave your account on the 1st. If you want to pay early to reduce interest, you can submit a payment for any date, including today.
Does Chase charge a fee to make a payment?
No. Chase does not charge a fee for online payments, app payments, phone payments, or mailed checks. You pay only the amount of the loan payment itself, plus any late fees if the payment is late.
What happens if I set up autopay but then close my bank account?
Chase will attempt to process the autopay on the scheduled date. If the account is closed, the payment will fail and Chase will send you a notice. You will need to update your bank account information in Chase's system before the next payment date, or the next autopay will also fail.
Can I change my autopay amount or date after I set it up?
Yes. Log into your Chase account, go to the Payments section, select your auto loan, and choose "Manage automatic payment." You can change the amount, the date, or turn off autopay entirely. Changes take effect on the next scheduled payment date.