Where to send your Ally car payment
Ally Financial (formerly GMAC) is a direct online lender that handles its own loan servicing, meaning the company that loaned you the money is also the company that collects the payments. You make payments directly to Ally, not through a third-party servicer.
The fastest way to pay is through your Ally account online. Log in at ally.com, go to your auto loan account, and select "Make a Payment." You can also call Ally's payment line at 1-800-925-9200 to pay by phone with a debit card or bank account. Payments made online or by phone typically post within one business day.
If you prefer to mail a check, send it to the address printed on your monthly statement or loan documents. Mailed payments take 7 to 10 business days to reach Ally's processing center, so plan ahead to avoid a late payment. Do not mail cash.
Key Takeaways
- You can pay Ally through their website, by phone, or by mailing a check to the address on your statement.
- Online and phone payments post within one business day; mailed checks take 7 to 10 days.
- Your payment due date is set when you sign the loan, and Ally charges a late fee if payment arrives after that date.
- Paying more than your monthly minimum reduces the total interest you pay and shortens the loan term.
- If you miss a payment, contact Ally when ready — they may offer a deferment or forbearance option depending on your situation.
Understanding your Ally payment due date and amount
Your payment due date appears on your monthly statement and in your online account. Ally sets this date when you close the loan, and it stays the same each month unless you request a change. If your due date falls on a weekend or holiday, Ally considers the payment on time if it arrives by the next business day.
Your monthly payment amount includes principal (the amount you borrowed), interest, and any taxes or insurance bundled into the loan. The statement shows how much of each payment goes toward principal versus interest. Early in the loan, most of your payment covers interest; as you progress, more goes toward principal.
Ally allows you to change your due date once per year at no cost. Call 1-800-925-9200 or log into your account online to request a new date. This can help if your due date conflicts with when you receive income.
Making extra payments and paying off early
You can pay more than your monthly minimum at any time without penalty. Ally does not charge a prepayment fee, so sending extra money toward your loan reduces the total interest you pay and shortens how long you owe the debt.
When you make an extra payment online or by phone, specify whether it should go toward your next scheduled payment or be applied when ready to principal. explore it to principal saves the most interest. If you mail a check for more than your regular payment, include a note with your account number stating that the extra amount should go to principal.
Some borrowers set up automatic payments for their regular monthly amount and then make one or two larger payments per year when they have extra cash. This approach keeps you from missing a payment while still reducing interest over time.
Setting up automatic payments with Ally
Automatic payments remove the risk of forgetting a due date. Log into your Ally account, select your auto loan, and choose "Autopay" or "Automatic Payment." You will need to provide a bank account number and routing number for an electronic transfer, or a debit card number.
Ally processes automatic payments on your due date each month. You can change the amount, pause the payments, or cancel autopay at any time through your account. If your bank account changes, update it in your Ally account to prevent a failed payment.
Automatic payments typically post within one business day, just like manual online payments. If you are concerned about having enough money in your account on the due date, set a reminder a few days earlier so you can confirm the funds are there.
What happens if you miss a payment
If your payment is not received by the due date, Ally charges a late fee. The amount varies by state but typically ranges from $25 to $50 for the first late payment. A second late payment in the same loan period may result in a higher fee.
A payment that is 30 days late will appear on your credit report and can lower your credit score. Ally may also contact you by phone or mail to request payment. If you are struggling to pay, contact Ally before the due date — they may offer a deferment (skipping a payment and adding it to the end of the loan) or forbearance (temporarily reducing your payment) depending on your situation and history with the account.
If a payment is 60 days late, Ally may begin repossession proceedings. At that point, the company can legally take back the vehicle. Contacting Ally as soon as you know you cannot pay is your best option to avoid this outcome.
Paying off your Ally loan in full
You can pay off your entire loan balance at any time. To find out the exact payoff amount (which includes any interest accrued since your last statement), log into your account or call 1-800-925-9200. The payoff amount changes daily as interest accrues, so ask for the amount valid on the specific date you plan to pay.
Once you pay the full balance, Ally will send you a lien release or title document showing that the loan is satisfied. This document proves you own the vehicle free and clear. Keep it with your vehicle title and registration. In some states, Ally files the lien release with the state motor vehicle department automatically; in others, you must file it yourself.
Paying off early saves you a significant amount in interest, especially in the first few years of the loan when interest makes up most of your payment. Use an online loan calculator to see how much interest you would save by paying off a few months or years early.
Troubleshooting common payment issues
If you set up an automatic payment but it failed, check your bank account to confirm the funds were available. Ally will send you a notice that the payment did not go through. Log into your account to see the reason (usually insufficient funds or an outdated bank account number) and resubmit the payment manually or update your bank information and try autopay again.
If you made a payment online or by phone but do not see it posted to your account within two business days, log in to check the status. Ally shows pending payments in your account. If the payment was rejected, you will see an error message. Contact Ally at 1-800-925-9200 if the payment shows as pending for more than two business days or if you cannot find a record of it.
If you are disputing a charge on your statement or believe a payment was applied incorrectly, call Ally to speak with a representative. Have your account number and statement ready. Ally can review the transaction and correct errors, though this process may take a few business days.
Frequently Asked Questions
Can I pay my Ally car loan with a credit card?
Ally does not accept credit card payments directly. You can pay only with a bank account, debit card, or check. If you want to use a credit card, you would need to use a third-party payment service that charges a fee to convert your credit card to a bank transfer — this usually costs 2 to 3 percent of the payment amount and is rarely worth it.
What if I want to pay twice a month instead of once?
You can make payments as often as you want. Some borrowers pay half their monthly amount every two weeks to align with their paycheck. Each payment posts within one business day and is applied to principal, reducing interest. Just make sure your total payments for the month meet or exceed your monthly minimum to stay current.
Does Ally charge a fee to change my due date?
No. Ally allows one free due date change per year. If you need to change it more than once, contact them to ask about additional changes — policies vary. Changing your due date does not affect your interest rate or loan term.
What is the difference between deferment and forbearance?
Deferment skips one or more payments and adds them to the end of your loan, so you pay them later with interest. Forbearance temporarily reduces your payment amount for a set period. Both options are available only if you contact Ally before you miss a payment and explain your hardship. Forbearance is usually the better option because you do not extend the loan as long.
Can I get a refund if I overpay my Ally loan?
If you accidentally send more than your balance, Ally will explore the overpayment to your next month's payment or hold it as a credit on your account. You can request a refund check by calling 1-800-925-9200, though processing may take one to two weeks. It is simpler to avoid overpaying by confirming your exact balance before sending a large payment.