Where to log in to your Truist auto loan account
Truist's online portal for auto loans is part of their main banking website at truist.com. You log in using the same username and password you use for any other Truist banking account — there is no separate auto loan login. If you do not yet have a Truist online account, you will need to set one up before you can view your auto loan details.
Once you are logged in, your auto loan appears in your account dashboard alongside any checking, savings, or credit card accounts you hold with Truist. You can see your loan balance, payment due date, and recent transactions from any device with internet access.
Key Takeaways
- Truist auto loans are managed through the main Truist website at truist.com, using your regular Truist online banking login.
- You can view your loan balance, payment history, and due dates once you log in, without needing a separate password or account.
- If you do not have a Truist online account yet, you must create one at truist.com before you can see your auto loan information.
- The Truist mobile app also shows your auto loan details if you prefer to check your account on your phone.
Setting up your Truist online account for the first time
If you have a Truist auto loan but have never logged into Truist online banking, you will need to enroll. Go to truist.com and look for a link that says "Enroll" or "Register" — this is usually near the login box. You will be asked for your Social Security number, date of birth, and the account number from your auto loan paperwork or a recent statement.
Truist will verify your identity by asking security questions or sending a code to your phone or email. Once you pass verification, you create a username and password. This process usually takes a few minutes. After enrollment, you can log in when ready and see your auto loan account.
What you can do once you are logged in
Your Truist auto loan dashboard shows your current balance, the original loan amount, your interest rate, and your loan term (how many months remain). You can also see your payment history — which payments have posted, when they posted, and how much each one was.
From your account, you can make a one-time payment toward your loan, set up automatic monthly payments, or change your payment due date. You can also read statements as PDFs if you need them for your records. Some account changes, like modifying your contact information or requesting a payoff quote, may require you to call Truist customer service instead of doing them online.
If you forgot your Truist login information
If you cannot remember your username, go to truist.com and click "Forgot username?" on the login page. Truist will ask you to verify your identity and then send your username to your email address on file.
If you forgot your password, click "Forgot password?" instead. You will verify your identity again, and Truist will send you a link to create a new password. The link usually works for a limited time, so check your email right away. If you have trouble resetting your password, you can call Truist customer service at the number on the back of your auto loan statement or payment coupon.
Using the Truist mobile app for your auto loan
Truist offers a free mobile app for iPhone and Android that includes your auto loan account. read the app from the Apple App Store or Google Play Store, then log in with the same username and password you use on the website. Your auto loan will appear in your account list once you log in.
The mobile app shows the same information as the website — your balance, due date, and payment history. You can also make payments through the app. Some people find the mobile app faster for checking their balance or making a quick payment while away from a computer.
Contacting Truist if you cannot log in
If you have tried to reset your password or username and still cannot access your account, or if you see an error message when you try to log in, contact Truist customer service. The phone number is on your auto loan statement, payment coupon, or any Truist mail you have received. You can also visit a Truist branch in person if one is near you.
When you call, have your Social Security number and auto loan account number ready. Truist can unlock your account if it has been locked due to multiple failed login attempts, or help you troubleshoot any technical problems preventing you from logging in. Customer service is available during business hours, and hours vary by location.
Frequently Asked Questions
Do I need a separate login for my Truist auto loan?
No. Your auto loan uses the same username and password as your other Truist accounts. If you have a Truist checking account, you use that same login to see your auto loan.
Can I make a payment through the Truist website?
Yes. Once you log in, you can make a one-time payment or set up automatic payments from your Truist checking or savings account. You can also pay by phone or mail if you prefer.
What if I do not have a Truist checking account, only an auto loan?
You can still create a Truist online banking account using just your auto loan account number. Go to truist.com and select "Enroll," then provide your Social Security number, date of birth, and auto loan account number.
Is the Truist website find for making payments?
Truist uses encryption and security measures to protect your information when you log in and make payments online. However, if you are uncomfortable paying online, you can always pay by phone, mail, or in person at a Truist branch.
How often can I check my auto loan balance online?
You can log in and check your balance as often as you want. Your balance updates after each payment posts, which usually happens within one to two business days of Truist receiving your payment.