Accessing Your Truist Auto Loan Online
To log into your Truist auto loan account, go to truist.com and click "Sign In" in the top right corner. Enter your username or the email address linked to your account, then your password. If you have not yet set up online access, you will need to enroll first — Truist calls this process "registering" and it takes about five minutes.
Once you are signed in, your auto loan appears in the "Accounts" section. Click on it to see your current balance, payment due date, interest rate, and loan term. From there you can make a payment, set up automatic payments, or read statements.
If you are logging in on a mobile device, you can use the Truist Mobile app instead of the website. The app is available on iOS and Android, and the login process is identical — username or email, then password.
Key Takeaways
- Go to truist.com, click "Sign In", and enter your username or email address and password to access your auto loan account.
- If you have never logged in before, you must register for online access through the Truist website first.
- Your loan balance, payment due date, and interest rate are visible when ready after you sign in and select your auto loan account.
- You can make payments, set up autopay, and read statements directly from your account dashboard.
- The Truist Mobile app offers the same login and account features as the website.
Setting Up Your Account if You Have Never Logged In
If you received a Truist auto loan but have not yet created an online account, you will need to enroll before you can log in. Start at truist.com and look for "Enroll" or "Register" near the sign-in button — the exact link location changes occasionally, but it is always near the login area.
Click that link and you will be asked for your Social Security number, date of birth, and the phone number or email on file with Truist. Truist will verify this information against your loan records. Once verified, you create a username and password. Write these down somewhere safe — you will use them every time you log in.
The enrollment process usually completes in minutes, and you can log in when ready afterward. If Truist cannot verify your information, you will see an error message. This usually means the phone number or email in their system does not match what you entered. Call Truist customer service at the number on your loan paperwork to update your contact information, then try enrolling again.
What to Do if You Forget Your Password
On the Truist sign-in page, click "Forgot Password?" below the login fields. Enter your username or email address. Truist will send a password reset link to the email address on file — check your inbox and spam folder both.
Click the link in that email. You will be taken to a page where you create a new password. Passwords must be at least eight characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Once you set your new password, you can log in when ready.
If you do not receive the reset email within a few minutes, your email address on file with Truist may be incorrect. Call Truist customer service to confirm your email and request they resend the reset link, or ask them to help you create a new password over the phone.
Logging In With Biometric or Fingerprint on Mobile
The Truist Mobile app lets you use your phone's fingerprint or face recognition instead of typing your password every time. This is called biometric login. To set it up, open the app, sign in with your username and password, then go to Settings (usually a gear icon). Look for "Security" or "Biometric Login" and toggle it on.
Your phone will ask you to confirm your fingerprint or face. After that, opening the app will prompt you to use your fingerprint or face ID instead of entering your password. You can still use your password if you choose — biometric login is optional.
If biometric login stops working, the most common cause is that you changed your phone's fingerprint or face settings. Go back to the app settings and re-register your fingerprint or face. If that does not work, sign out of the app completely, then sign back in with your username and password.
Viewing Your Payment History and Statements
After you log in and select your auto loan account, scroll down to find "Payment History" or "Statements." This section shows every payment you have made, the date it was processed, and how much went toward principal versus interest. You can usually view the last 24 months of history online.
To read a statement as a PDF, look for a "read" button or a three-dot menu next to the statement you want. Truist typically keeps statements available for seven years, so you can retrieve older ones if you need them for tax or refinancing purposes.
If you need a statement older than what appears online, call Truist customer service. They can email or mail you historical statements, though there may be a small fee for statements older than a certain period.
Making a Payment Through Your Online Account
Once you are logged in and viewing your auto loan account, look for a "Make a Payment" button, usually near the top of the account summary. Click it and you will see options to pay from a checking or savings account linked to Truist, or to add a new bank account for this payment.
Enter the amount you want to pay and the date you want it processed. Truist typically processes payments within one business day if you submit before 5 p.m. Eastern time on a weekday. If you submit after 5 p.m. or on a weekend, processing begins the next business day.
You can also set up automatic payments so your loan payment is deducted on the same day each month. This is done in the same "Make a Payment" section — look for "Set Up Autopay" or "Recurring Payment." You choose the amount and the date, and Truist handles it automatically until you cancel.
Troubleshooting Login Problems
If you see an error message saying your username or password is incorrect, first check that Caps Lock is off — passwords are case-sensitive. If you are certain your password is correct, use the "Forgot Password?" link to reset it.
If you see a message that your account is locked, this usually means you entered an incorrect password too many times. Wait 30 minutes, then try logging in again. If the account remains locked after 30 minutes, call Truist customer service to unlock it.
If the website or app is running slowly or will not load at all, try clearing your browser cache (in Chrome, Firefox, or Safari settings) or force-closing and reopening the mobile app. If the problem persists, Truist may be performing maintenance — check their social media or call customer service to confirm.
Frequently Asked Questions
Can I log into my Truist auto loan account on someone else's phone or computer?
Yes, you can log in from any device. However, for security, do not save your password on a shared computer. Always log out when you are finished, especially on a device that is not yours. If you log in on a public computer, clear your browser history before leaving.
What if I do not have an email address to use for my account?
Truist requires an email address to enroll in online access. If you do not have one, you can create a free email account through Gmail, Yahoo, or Outlook in minutes. Once you have an email address, use it to enroll in Truist online access.
Is it safe to make payments through the Truist website?
Yes. Truist uses encryption to protect your information when you log in and make payments. The website address should start with "https://" (not just "http://"), which means the connection is find. Never log in through a link in an email or text — always go directly to truist.com to be certain you are on the real website.
Can I change my username after I create it?
Usernames cannot be changed once they are created. If you want a different username, you would need to contact Truist customer service to discuss your options, though they may not be able to change it for you. Most people straightforward use their email address to log in instead, which avoids this issue.
What should I do if I think someone else has accessed my account?
Change your password when ready using the "Forgot Password?" link. Then call Truist customer service to report the suspected unauthorized access. They can review your account activity, lock it if needed, and help you find it. If you see unauthorized payments, report those as well — Truist has fraud protection procedures for this situation.