Finding Fifth Third Bank's Auto Loan Phone Number
Fifth Third Bank's main customer service line is 1-800-555-5835. This number connects you to representatives who handle auto loan questions, including payments, account changes, and general inquiries. The line is available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.
If you already have an auto loan with Fifth Third, you can also find a phone number specific to your account on your loan statement or in the Fifth Third mobile app. Some statements list a dedicated auto loan servicing number that may route you faster than the general line.
Fifth Third also operates regional branches, and you can visit a local branch to speak with someone in person about your auto loan. Use the branch locator on Fifth Third's website to find the nearest location and confirm their hours before you go.
Key Takeaways
- Fifth Third Bank's main auto loan customer service number is 1-800-555-5835, available weekdays 8 a.m. to 9 p.m. Eastern and Saturday 9 a.m. to 5 p.m. Eastern.
- Your loan statement or the Fifth Third mobile app may list a dedicated auto loan servicing number that could connect you faster than the general line.
- You can visit a Fifth Third branch in person to discuss your auto loan with a representative.
- Have your loan account number ready when you call, as it speeds up the process and helps the representative locate your account.
What to Prepare Before You Call
Gathering information before you call saves time and helps the representative answer your question faster. Have your loan account number ready — this is the number on your loan statement or in your online account. If you don't have it memorized, you can find it on any payment confirmation or billing document.
Write down the specific question or issue you need to discuss. If you're calling about a payment, know whether you want to make a one-time payment, set up automatic payments, or discuss a missed payment. If you're calling about a loan change — like a payoff quote or address update — have those details in mind so you can explain clearly.
If you're calling from a phone number different from the one on file with Fifth Third, have a form of identification ready. The representative may ask you to verify your identity before discussing account details.
Common Reasons to Call Fifth Third Auto Loan Customer Service
Payment questions are the most frequent reason people call. You can ask about your current balance, due date, payment methods, or how to set up automatic payments. If you've missed a payment or are having trouble making one, the representative can discuss your options.
Loan payoff information is another common request. If you want to pay off your loan early, the representative can give you a payoff quote — the exact amount needed to close the loan on a specific date. This quote is important if you're selling the car or refinancing with another lender.
Account changes include updating your address, phone number, or email. You can also ask about changing your payment due date or switching from paper statements to electronic ones. Some changes can be made online or through the app, but the representative can confirm which options are available for your account.
Loan documents and statements can be requested by phone if you need a copy of your original loan agreement, payment history, or current statement. The representative can mail these to you or direct you to retrieve them online.
Using Fifth Third's Online and Mobile Options
Fifth Third offers online account management through their website and mobile app, which can handle many tasks without a phone call. You can view your balance, make payments, set up automatic payments, and read statements from either platform. If you haven't set up online access yet, you can register on Fifth Third's website using your loan account number and other identifying information.
The mobile app allows you to manage your loan on the go. You can check your balance, see your payment history, and make payments directly from your phone. Some users find this faster than calling for routine questions.
However, some requests — like a payoff quote for a specific future date, a loan modification, or a discussion about hardship options — still require speaking with a representative. The phone line is the right choice when you need to discuss options or when your question involves a decision.
What to Do If You Can't Reach Customer Service
If the main line is busy or you're calling outside business hours, you have a few options. Fifth Third's website has a contact form where you can submit a question and request a callback. This can take one to two business days, but it's useful if your question isn't urgent.
You can also visit a Fifth Third branch in person during business hours. Bring your loan account number and any documents related to your question. Branch staff can often answer questions on the spot or escalate your issue to the right department.
If you're having trouble with a payment or facing a financial hardship, mention this when you reach someone. Fifth Third may have options for loan modification or payment arrangements that aren't advertised on the main line.
Understanding Your Loan Statement
Your Fifth Third auto loan statement contains important information that can answer some questions without a phone call. The statement shows your current balance, the amount of your next payment, the due date, and how much of your payment goes toward principal versus interest.
The statement also lists the phone number for your specific loan servicer, which may be different from the general customer service line. Using this number can connect you to someone who specializes in your type of loan.
If you don't receive a statement or can't find one, you can request a copy by calling the main line or logging into your online account. Most statements are available online within a few days of the billing date.
Frequently Asked Questions
Can I make a payment over the phone when I call?
Yes. When you call, you can make a one-time payment using a bank account or debit card. Have your account information ready. The representative will confirm the payment amount and the date it will be processed. You'll receive a confirmation number for your records.
What if I want to pay off my loan early?
Call the auto loan line and ask for a payoff quote. The representative will give you the exact amount needed to close the loan, which may be different from your current balance because of how interest is calculated. Once you have the quote, you can arrange to send the payment or discuss refinancing options.
How do I set up automatic payments?
You can set up automatic payments online, through the mobile app, or by calling customer service. The representative can walk you through the process and help you choose a payment date that works with your budget. Automatic payments are often the fastest way to avoid missed payments.
What happens if I miss a payment?
Call Fifth Third as soon as you realize you'll miss a payment. The representative can discuss your options, which may include a one-time extension, a modified payment plan, or a loan modification. Acting quickly gives you more options than waiting until the payment is significantly late.
Can I refinance my Fifth Third auto loan with another lender?
Yes. If you want to refinance with a different bank, call Fifth Third and ask for a payoff quote. Provide this quote to your new lender. Fifth Third will release the lien on your car once the new lender pays off the loan in full. The process typically takes one to two weeks.