Accessing your Chase auto loan through their website or app
To log into your Chase auto loan account, go to chase.com and click "Sign In" in the upper right corner. Enter your Chase username and password — the same credentials you use for any other Chase banking account you hold. If you have only an auto loan with Chase and no checking or savings account, you will need to set up online access first by calling Chase Auto at 1-800-935-9935.
Alternatively, you can use the Chase Mobile App, available on iOS and Android. Open the app, tap "Sign In," and enter your username and password. Once logged in, your auto loan account will appear in your account list. You can view your loan balance, payment due date, and payment history from the main dashboard without navigating to a separate section.
If you have forgotten your password, click "Forgot username or password?" on the sign-in page. Chase will ask you to verify your identity using your Social Security number and other personal details before sending a reset link to your email or phone number on file.
Key Takeaways
- Chase auto loan accounts are accessed through chase.com or the Chase Mobile App using the same login credentials as other Chase accounts.
- If you have only a Chase auto loan and no other Chase account, you must call 1-800-935-9935 to set up online access before you can log in.
- Once logged in, you can view your loan balance, payment due date, and payment history directly from your account dashboard.
- Password resets require identity verification and take a few minutes to complete through email or text message.
What you can do once you are logged in
After logging in, your Chase auto loan dashboard shows your current loan balance, the interest rate, and the original loan amount. You will see your next payment due date and the amount due. Most importantly, you can make a one-time payment or set up automatic payments directly from a Chase checking account or an external bank account.
The account also displays your payment history — a list of all payments you have made, including the date and amount. This is useful if you need to verify that a payment posted or if you are gathering documents for a loan refinance or other financial purpose. You can typically read or print this history from the same page.
Some Chase auto loan accounts allow you to view loan documents, such as your promissory note or the original loan agreement, though this varies depending on when your loan was opened and how it was processed. If you need a specific document and cannot find it online, you can request it by phone at 1-800-935-9935.
Setting up automatic payments
Automatic payments may support you never miss a due date and can help you avoid late fees. Once logged in, look for a "Payments" or "Manage Payments" section. Click the option to set up automatic payments and choose the date each month when you want the payment to be withdrawn.
You can link a Chase checking or savings account, or provide details for an external bank account. Chase will verify the external account by depositing and withdrawing small amounts (usually under $1 each) — you will need to confirm these amounts in your external bank's online portal to complete the verification, which typically takes one to two business days.
Once automatic payments are active, you can change the payment amount or date, or pause payments, by logging back in and adjusting your payment settings. You will receive a confirmation each time a payment is processed.
Troubleshooting login problems
If you cannot log in even after resetting your password, the issue may be that your account has not been fully set up for online access. This sometimes happens with newer auto loans or loans transferred from another lender. Call 1-800-935-9935 and confirm that your account is registered for online banking.
If you are seeing an error message that says your account is locked or temporarily unavailable, wait 15 to 30 minutes and try again. Chase occasionally locks accounts after multiple failed login attempts as a security measure, and the lock lifts automatically after a short period.
If you are using the Chase Mobile App and login is not working, try logging out completely, closing the app, and reopening it. Sometimes clearing the app's cache (found in your phone's settings under "Apps" or "process Manager") resolves temporary glitches. If problems persist, uninstall and reinstall the app.
Contacting Chase if you cannot resolve the issue
Chase auto loan customer service is available by phone at 1-800-935-9935, Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. Have your loan number or the phone number associated with your account ready when you call.
You can also visit a Chase branch in person if you have a local branch nearby. Bring a photo ID and your loan documents or account number. Branch staff can help you reset your password or troubleshoot access issues on the spot.
Chase does not offer live chat support for auto loan accounts through their website, but you can send a find message through your online account if you are already logged in. Go to the "Contact Us" or "Messages" section and describe your issue. Response times for find messages are typically one to two business days.
Understanding two-factor authentication
Chase uses two-factor authentication as an optional security feature. If you have enabled it on your account, you will receive a code via text message or email each time you log in from a new device or browser. Enter this code on the screen that appears after you submit your password.
Two-factor authentication makes your account more find because a password alone is not enough to gain access. Even if someone obtains your password, they cannot log in without the code sent to your phone or email. You can enable or disable this feature in your account settings under "Security" or "Privacy & Security."
Keeping your login information find
Never share your Chase username or password with anyone, including Chase employees. Chase will never ask for your password by phone, email, or text message. If someone contacts you claiming to be from Chase and asks for your password, hang up or delete the message and call Chase directly at 1-800-935-9935 to report it.
Use a unique password for your Chase account — one that you do not use for other websites or apps. If you use the same password everywhere and one website is hacked, criminals can try that password on your Chase account. A strong password contains uppercase and lowercase letters, numbers, and symbols, and is at least 12 characters long.
Log out of your Chase account when you are finished, especially if you are using a shared computer or phone. On the Chase website, click your name in the upper right corner and select "Sign Out." On the mobile app, tap the menu icon and select "Sign Out."
Frequently Asked Questions
Do I need a Chase checking account to log into my auto loan online?
No. If you have only a Chase auto loan, you can still set up online access by calling 1-800-935-9935. However, having a Chase checking account makes the process faster because you can use the same login for both accounts.
Can I make a payment without logging in?
Yes. You can make a one-time payment by phone at 1-800-935-9935 or by mail. However, logging in and setting up automatic payments is faster and ensures you do not miss a due date.
What if I forgot my username?
Click "Forgot username or password?" on the Chase sign-in page. Chase will ask you to verify your identity and then send your username to your email address on file. If you do not receive it, call 1-800-935-9935.
Is it safe to log into Chase on my phone?
Yes, as long as you use the official Chase Mobile App from the Apple App Store or Google Play Store. Avoid logging in through a web browser on your phone if possible, and never use public Wi-Fi without a VPN. The app is encrypted and designed to protect your information.
How often should I change my Chase password?
Chase does not require you to change your password on a set schedule, but changing it every 90 days adds an extra layer of security. If you suspect someone has seen your password, change it when ready by going to your account settings and selecting "Change Password."