Chase customer service phone numbers for car loans
Chase handles car loans through its auto lending division, and the phone number depends on whether you are an existing customer or looking for information about a new loan. If you already have a Chase car loan, call 1-800-935-9935 to reach the loan servicing team. This line handles payments, account questions, and changes to your loan.
If you are shopping for a new car loan and want to speak with someone about rates or terms before you explore, Chase routes those calls through its general customer service line at 1-800-935-9935 as well, though you may be transferred to an auto lending specialist depending on what you ask.
Chase also offers online account management through its website and mobile app, where existing customers can view their loan balance, make payments, and message their loan servicer without calling. Many routine questions—like your current interest rate, remaining balance, or next payment date—can be answered faster through the online portal than by phone.
Key Takeaways
- Call 1-800-935-9935 to reach Chase auto lending for both existing loans and new loan inquiries.
- Existing customers can manage their loan online through Chase's website or mobile app without calling.
- Have your loan number or the phone number associated with your account ready before you call.
- Chase's phone lines are typically open Monday through Friday during business hours, with limited weekend availability.
- If you are having trouble reaching the right department, asking for "auto lending" or "car loan services" will route you faster than a general inquiry.
What information to have ready before you call
When you call Chase about your car loan, having certain details on hand will speed up the conversation and reduce the chance you get transferred multiple times. Gather your loan number (found on your monthly statement or in your online account), the phone number associated with the account, and your Social Security number or tax ID.
If you are calling about a specific payment issue, late fee, or account change, also have the date and details of what happened. For example, if you are disputing a payment that posted incorrectly, knowing the exact date you sent it and the amount helps the representative look it up without asking you to repeat yourself.
Reasons you might contact Chase auto lending
Customers call Chase auto lending for several common reasons. You may need to make a payment, ask about your interest rate, request a payoff quote, report a missed payment, or discuss options if you are struggling to make your monthly payment.
Some people also call to refinance their loan with Chase or to ask about changing their payment date. If you have recently had a life change—a job loss, income increase, or change in your living situation—Chase may be able to discuss whether your loan terms can be adjusted or whether you have other options.
Online and mobile alternatives to calling
Chase's website and mobile app let you handle most car loan tasks without speaking to anyone. You can view your balance, see your payment history, make a one-time payment or set up automatic payments, read statements, and see your loan details including the interest rate and remaining term.
If you have a question that is not answered in your online account, you can also message Chase through the app or website. This creates a written record of your question and the answer, which can be useful if you need to refer back to it later. Response times for messages are usually one to two business days.
What to do if you cannot reach the right department
Chase's phone system can route you to the wrong department if you do not clearly state what you need. If you reach someone who cannot help you, ask to be transferred to "auto lending" or "car loan services" rather than accepting a transfer to a general department.
If you are calling about a new loan and keep reaching the servicing department for existing customers, try calling during business hours and clearly say you are a prospective customer looking for information about rates. If the automated system does not offer that option, pressing "0" often connects you to a representative who can route you correctly.
Timing and availability of Chase phone lines
Chase auto lending phone lines are typically open Monday through Friday from 8 a.m. to 8 p.m. Eastern time. Saturday hours vary by location and season, and the line may have limited or no service on Sundays and federal holidays.
Call times are longest in the morning and on Mondays, so if you have flexibility, calling on a Wednesday or Thursday afternoon often means shorter wait times. If you reach a busy signal or a message saying the line is full, you can call back later or use the online portal to handle your question instead.
Frequently Asked Questions
What is the Chase auto loan customer service number?
The main number is 1-800-935-9935. This line handles both existing car loan accounts and new loan inquiries. Have your loan number or account phone number ready to speed up the call.
Can I make a car loan payment over the phone?
Yes, you can make a payment by phone when you call the auto lending line. However, paying online through your Chase account or setting up automatic payments is faster and creates an when ready confirmation. Phone payments may take one to two business days to post.
How do I get a payoff quote for my Chase car loan?
You can request a payoff quote by calling 1-800-935-9935 or by logging into your online account and looking for a "payoff" or "loan details" section. A payoff quote shows the exact amount needed to close the loan on a specific date, including any remaining interest.
What if I am having trouble making my car payment?
Call Chase as soon as you know you will miss a payment. The lender may discuss options like a temporary payment reduction, deferment, or loan modification. Calling before you miss a payment is better than calling after, because it shows good faith and gives Chase time to work with you.
Is there a different number for refinancing a Chase car loan?
Use the same number, 1-800-935-9935, and tell the representative you want to discuss refinancing. They can explain your options and whether refinancing makes sense for your situation. You can also explore refinancing through other lenders if Chase's terms do not meet your needs.