Chase Auto Loan Customer Service Phone Numbers
Chase Bank's auto loan customer service line is 1-800-935-9935. This number connects you to representatives who handle questions about existing Chase auto loans, payment issues, account changes, and general loan information. The line is available Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time.
If you are calling about a Chase auto loan you already have, have your loan account number ready — it appears on your monthly statement and in your Chase online account. The representative will ask for it to pull up your file. If you do not have the account number, you can provide your Social Security number and the vehicle identification number (VIN) instead.
For questions about explore for a new Chase auto loan rather than managing an existing one, you may reach Chase Auto Finance at 1-800-524-6220. This line handles pre-approval inquiries, rate questions, and information about loan terms before you have submitted an process.
Key Takeaways
- Chase auto loan customer service is 1-800-935-9935, available weekdays 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5 p.m. Eastern.
- Have your loan account number, Social Security number, or vehicle VIN ready when you call so the representative can locate your account quickly.
- For questions about explore for a new Chase auto loan, call 1-800-524-6220 instead of the existing customer service line.
- You can also manage many auto loan tasks online through your Chase account or mobile app without calling.
What You Can Handle Online Instead of Calling
Chase allows you to handle many auto loan tasks through your online account or the Chase Mobile app without waiting on hold. You can view your loan balance, payment history, and due date; make a one-time payment or set up automatic payments; request a payoff quote; update your contact information; and view your loan documents.
To access these features, log into your Chase account at chase.com, select your auto loan from the accounts menu, and navigate to the loan details section. The mobile app offers the same functions and is often faster for quick tasks like checking your balance or making a payment.
If your issue is urgent — for example, your payment failed and you want to make it when ready to avoid a late fee — the online payment option is usually faster than calling and waiting for a representative.
Reasons You Might Need to Call Chase Auto Loan Services
Some situations require speaking to a representative because they cannot be handled online. These include disputing a payment that was posted incorrectly, requesting a loan modification or deferment, discussing what happens if you fall behind on payments, asking about refinancing options, or reporting that your vehicle was damaged or totaled.
If you are having trouble making a payment due to a temporary hardship, calling is the right step. Chase representatives can discuss options that may be available to you, though the specific options depend on your loan terms and situation. Do not wait until you miss a payment to call — reaching out before a payment is due gives you more options.
You should also call if you received a notice from Chase about your account, such as a notice of default or a demand for payment, because these require a direct conversation to understand what happened and what comes next.
What Information Chase Will Ask For
When you call, a representative will verify your identity before discussing your account. Be ready to provide your loan account number (the fastest way to pull up your file) or your Social Security number and the vehicle VIN. They may also ask for the phone number or address on file with Chase to confirm your identity.
Have your recent loan statement nearby if you are calling about a specific payment or balance question. If you are calling about a problem — a payment that did not post, a billing error, or a notice you received — have that document in front of you so you can reference specific dates and amounts.
Wait Times and Best Times to Call
Chase auto loan lines typically have shorter wait times early in the week (Monday and Tuesday) and earlier in the day (before 11 a.m. Eastern). Calling on Friday afternoon or Saturday often means longer hold times because many people call at the end of the week.
If you reach a long wait time, you have the option to request a callback instead of holding. The representative will take your number and call you back when it is your turn, so you do not have to stay on hold. This feature is available on both the existing customer service line and the new loan inquiry line.
Other Ways to Reach Chase About Your Auto Loan
Beyond the phone, you can contact Chase through your online account messaging system. Log in to chase.com, go to your auto loan account, and look for a "Contact Us" or "Message" option. Messages sent this way are typically answered within one business day, though this method is better for non-urgent questions than for time-sensitive issues.
You can also visit a Chase branch in person if you have questions about your auto loan. Not all branches handle auto loan services, so call ahead or check the branch locator on chase.com to confirm the branch near you can help with your specific question.
If you received a notice from Chase or have a dispute about your account, you can also respond in writing to the address listed on the notice. Written correspondence creates a record of your communication, which can be useful if the issue escalates.
Frequently Asked Questions
What if I cannot reach Chase during business hours?
Chase's auto loan line does not offer 24/7 phone support. If you need to make a payment outside business hours, you can do so online through your Chase account or mobile app at any time. For other urgent issues, you can request a callback when you call during business hours, and a representative will contact you within the next business day.
Do I need to call a different number if I have a Chase auto loan through a dealer?
No. Whether you financed your vehicle directly through Chase or through a dealership that used Chase as the lender, you call the same customer service number: 1-800-935-9935. The representative will be able to see your loan details regardless of how you obtained the loan.
What happens if I call and cannot get through?
If the line is busy, you can request a callback, use the online messaging system through your Chase account, or try calling back at a different time. You can also handle many common tasks — checking your balance, making a payment, or viewing your loan documents — online without calling.
Can I refinance my Chase auto loan by calling?
You can ask about refinancing options when you call the existing customer service line at 1-800-935-9935. A representative can discuss whether refinancing makes sense for your situation and what the process involves. Some refinancing can be started online, but discussing your options with a representative first is often helpful.