Chase Auto Loan Customer Service Phone Numbers

Chase has separate phone lines depending on whether you are calling about an existing loan or looking for information before you borrow. For an existing Chase auto loan, call 1-800-935-9935. This line handles payments, account questions, payoff requests, and changes to your loan. The number is available Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time.

If you are shopping for a new auto loan and have not yet applied, Chase auto lending is handled through Chase Bank branches and their online process. You can reach the main Chase customer service line at 1-800-935-9935 and ask to be transferred to auto lending, or visit a local branch to speak with a loan officer in person. Online applications can be started at chase.com.

Before you call, have your loan number or the phone number associated with your account ready. This speeds up the process and helps the representative pull up your information quickly.

Key Takeaways

  • The main Chase auto loan customer service number is 1-800-935-9935, available weekdays 8 a.m. to 8 p.m. Eastern and Saturdays 9 a.m. to 5 p.m. Eastern.
  • This number handles payments, account questions, payoff requests, and loan modifications for existing borrowers.
  • For new loan inquiries, you can call the same number and ask for auto lending, visit a Chase branch, or start an process online at chase.com.
  • Having your loan number or account phone number ready before calling will help the representative information you faster.

What You Can Handle Over the Phone

Chase handles most routine auto loan matters by phone. You can make a payment, ask about your current balance, request a payoff quote, set up automatic payments, or report a missed payment. You can also ask about loan modification options if you are having trouble making payments, though approval for changes usually requires additional documentation sent by mail or through your online account.

If you need to dispute a charge or report fraud on your account, the phone representative can start that process and direct you to the right department. For complex issues like refinancing into a different loan product, you may be directed to explore online or visit a branch, since those transactions often require a new process.

Online and In-Person Alternatives

You do not have to call to reach Chase. Log into your account at chase.com or through the Chase Mobile app to view your balance, make a payment, or read statements. Many account questions can be answered through the online portal without waiting on hold.

If you prefer to speak with someone face-to-face, visit any Chase Bank branch. A loan officer can discuss your account, answer questions about your loan terms, and help you explore options like refinancing or loan modification. Branch hours vary by location, so check the Chase website for the nearest branch and its hours before you go.

What to Expect When You Call

When you call 1-800-935-9935, you will reach an automated system that asks you to enter your loan number or the phone number on your account. This routes you to the right department faster than speaking to an initial representative. Have this information ready before you dial.

Wait times vary depending on the day and time you call. Weekday mornings and early afternoons tend to be busier than late afternoons or evenings. If you reach a long hold time, you can hang up and try again later, or use the online options instead.

If You Cannot Reach Chase by Phone

If the phone line is busy or you prefer not to call, you have other ways to contact Chase. Send a find message through your online account at chase.com — this creates a record of your question and Chase typically responds within one to two business days. You can also visit a local Chase branch and speak with a representative in person.

For billing disputes or complaints about your loan, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. This does not replace calling Chase, but it creates an official record if you believe Chase has treated you unfairly.

Frequently Asked Questions

What is the best time to call Chase auto loans?

Late afternoons and evenings on weekdays usually have shorter wait times than mornings. Avoid calling on Mondays and Fridays if possible, as these are typically the busiest days. Saturday morning may also be less crowded, though Saturday hours are shorter (9 a.m. to 5 p.m. Eastern).

Can I make a payment over the phone?

Yes. When you call 1-800-935-9935, you can make a one-time payment using a bank account or debit card. You can also set up automatic monthly payments so you do not have to call each month. Payments made by phone are usually processed within one business day.

What if I need to refinance my Chase auto loan?

Refinancing is a new loan, so you will need to start a new process. You can begin online at chase.com, call to ask about refinancing options, or visit a branch. The representative can tell you whether refinancing might lower your rate based on your current credit and the loan terms.

Do I have to call to make a payment?

No. You can pay online through your Chase account, through the mobile app, or by setting up automatic payments so the money is withdrawn each month. Paying online is often faster than calling and does not require you to wait on hold.

What if I have a question about my loan before I explore?

Call 1-800-935-9935 and ask to speak with someone in auto lending, visit a Chase branch, or start an process online at chase.com. You can also use the online chat feature on the Chase website if you have quick questions about rates or loan terms.