Where to Find Your Chase Auto Loan Number
Your Chase auto loan number appears on your monthly statement, in the Chase mobile app, and on your loan documents. The easiest place to look is your most recent paper statement — the loan number is printed near the top, usually next to your name and account information. If you have signed up for paperless statements, log into your Chase online account, go to the Auto section, and your loan number will display on the main account page.
The Chase mobile app shows your loan number if you tap into your auto loan account. You can also find it on the original loan agreement you received when you closed the loan, though that document may be harder to locate if you filed it away. If you cannot locate it through any of these methods, calling Chase directly is the fastest option — they can pull it up using your name, address, and the vehicle identification number (VIN).
Key Takeaways
- Your Chase auto loan number is on your monthly statement, in the Chase mobile app, and in your online account under the Auto section.
- You can reach Chase auto loan customer service at 1-800-935-9935, available Monday through Friday during business hours.
- Have your driver's license, Social Security number, or VIN ready when you call, since Chase will need one of these to verify your identity.
- If you need to make a payment or report a problem, you can do so through your online account without providing your loan number.
- Chase also offers a find message feature through your online account if you prefer not to call.
Calling Chase Auto Loan Customer Service
The main phone number for Chase auto loans is 1-800-935-9935. This line is staffed Monday through Friday, 8 a.m. to 8 p.m. Eastern Time. When you call, have your driver's license, Social Security number, or the vehicle's VIN available — Chase will use one of these to confirm your identity before discussing your account.
If you are calling about a payment, a problem with your loan, or to request a payoff quote, the representative can help you without needing your loan number. However, having the number on hand speeds up the process. If you reach an automated system first, you can often enter your loan number directly to skip the verification step, though this is optional.
Using Your Chase Online Account
Log into your Chase account at chase.com and select the Auto section from the main menu. Your loan number will appear on the account overview page, along with your current balance, payment due date, and interest rate. From this same page, you can make a payment, view your payment history, read statements, and set up automatic payments.
If you need to contact Chase about something that requires a conversation — such as a loan modification, a hardship request, or a dispute — you can use the find message feature within your online account. Click on the message icon, compose your question, and a representative will respond within one to two business days. This method creates a written record of your communication, which can be useful if you need to reference what was discussed later.
What Information Chase Needs to Help You
When you contact Chase, they will ask for one or more of the following to verify your identity: your full name, address, date of birth, driver's license number, Social Security number, or the vehicle's VIN. You do not need to have your loan number memorized — if you provide any of these details, a representative can locate your account.
If you are calling on behalf of someone else, Chase will need written authorization or power of attorney documentation. They cannot discuss account details with a spouse, adult child, or other family member without this authorization, even if you are listed on the loan together. If you need to add someone to your account or grant them access, ask the representative about the process during your call.
Finding Your Loan Number on Different Documents
Your original loan agreement, sent to you when you closed the loan, displays your loan number prominently on the first page. If you received a title loan (where Chase holds the vehicle title), the loan number also appears on the title document itself. Monthly statements show the number at the top, and payoff quotes — which you can request by phone or through your online account — include it as well.
If you have set up automatic payments through your bank, your Chase loan number may also appear on the authorization form you signed. Some borrowers photograph or save a copy of their loan number in their phone or email for quick reference, which can save time if you need to call Chase or make a payment through a third-party service.
When You Need a Payoff Quote
A payoff quote tells you the exact amount needed to close your loan, including any interest that will accrue between now and your payoff date. You can request one through your Chase online account, by calling 1-800-935-9935, or by visiting a Chase branch in person. The quote is usually valid for 10 to 15 days, depending on Chase's current policy.
When you request a payoff quote, have your loan number ready but do not worry if you do not — the representative can pull it up using your name and address. The quote will show your current balance, the interest rate, any fees, and the exact date the quote expires. If you are paying off the loan early, ask whether there are any prepayment penalties, though most auto loans do not charge them.
Frequently Asked Questions
Can I find my Chase auto loan number without logging into my account?
Yes. Check your most recent monthly statement, your original loan agreement, or any payoff quote Chase has sent you. If you do not have access to any of these documents, call 1-800-935-9935 with your name, address, and driver's license or Social Security number, and a representative will provide it.
What if I forgot my Chase online password?
Go to chase.com and click "Forgot password?" on the login page. Chase will send a reset link to the email address on file. If you do not have access to that email, call 1-800-935-9935 and a representative can help you regain access to your account or provide your loan number over the phone.
Is my Chase auto loan number the same as my account number?
No. Your auto loan number is specific to that loan, while your Chase account number refers to your overall Chase customer account. Both appear on your statement, but they are different. When dealing with your auto loan, always use the auto loan number.
Can I make a payment without my loan number?
Yes. You can make a payment through your Chase online account, the mobile app, or by calling 1-800-935-9935. Chase can locate your account using your name, address, and driver's license or Social Security number. However, having your loan number on hand makes the process faster.
What should I do if I think my loan number has been compromised?
Call Chase when ready at 1-800-935-9935 to report the concern. A representative can review your account for unauthorized activity and help you find it. You can also place a fraud alert with the three major credit bureaus if you are concerned about identity theft.