Chase Auto Loan Phone Numbers and Online Channels
Chase handles auto loan customer service through several channels depending on what you need. The main customer service line for Chase auto loans is 1-800-935-9935. This number works for questions about your loan balance, payment options, payoff amounts, and account changes. Wait times vary by time of day and day of week — calling early morning on a weekday typically means shorter holds.
If you prefer to manage your account online, you can log into Chase.com using your username and password. The Chase mobile app also lets you view your loan balance, make payments, and see your payment history without calling. Both the website and app are available 24/7, though some functions like loan modifications may still require a phone call during business hours.
For questions about a loan you're thinking about taking out — not one you already have — you'll reach a different team. Chase auto loan pre-approval and new loan questions go through their auto lending department at 1-800-524-3880. This line handles rate quotes, pre-qualification, and questions about the process process.
Key Takeaways
- Call 1-800-935-9935 for questions about an existing Chase auto loan, including balance, payment options, and payoff amounts.
- Call 1-800-524-3880 if you are asking about a new auto loan, pre-approval, or rate information before you have an account.
- You can view your loan balance and make payments through Chase.com or the Chase mobile app without calling.
- Chase customer service hours are typically Monday through Friday 8 a.m. to 8 p.m. Eastern time, with limited weekend hours.
What Information to Have Ready Before You Call
When you call Chase about your auto loan, have your loan account number handy. You can find this on your monthly statement, in the Chase app, or on Chase.com. If you don't have it memorized, the representative can look it up using your Social Security number and the vehicle identification number (VIN) from your car's registration or title.
If you're calling about a payment issue, late fee, or loan modification, also have your most recent statement available. This shows your current balance, payment due date, and any fees that have been applied. If you're calling about a specific transaction or payment you made, knowing the date and amount helps the representative find it faster.
Reaching Chase by Mail or in Person
Chase also accepts written requests by mail, though this takes longer than calling or using the website. You can send correspondence to Chase Auto Finance at the address listed on your monthly statement — it typically appears near the payment instructions. Mail takes 7 to 10 business days to reach Chase, plus additional time for processing, so this method is best for non-urgent matters.
If you have a Chase branch near you, you can visit in person to ask general questions about your auto loan. However, branch staff cannot always handle complex loan modifications or disputes on the spot. They may direct you to call the auto loan customer service line or submit a written request. Calling ahead to confirm the branch can help with your specific question is a good idea.
Handling Payment Issues or Disputes
If you believe there's an error on your account — a payment posted incorrectly, a fee you don't think you owe, or a balance that doesn't match your records — call the main customer service line at 1-800-935-9935. Ask to speak with someone in the disputes or billing department. They can research the issue and explain what happened.
If you're having trouble making a payment or think you might miss a due date, call as soon as possible rather than waiting. Chase offers options like payment deferrals or loan modifications in some situations, but these typically require a conversation with a representative. The sooner you contact them, the more options may be available to you.
Finding Your Chase Auto Loan Account Online
If you've lost your account number or statement, you can find your loan information by logging into Chase.com. Click "Auto" or "Loans" in the main menu, and your auto loan should appear if it's linked to your Chase online account. If you don't have online access set up yet, you can create an account using your Social Security number and the phone number associated with your loan.
The Chase mobile app works the same way. read the app, sign in with your Chase credentials, and navigate to your auto loan. You can set up payment reminders, view your amortization schedule (which shows how much of each payment goes to principal versus interest), and see your payoff date — all without calling.
What to Do If You Can't Reach Chase
If you've called multiple times and can't reach a representative, or if you believe Chase has not resolved a problem fairly, you can file a complaint with the Consumer Financial Protection Bureau (CFPB). The CFPB accepts complaints about auto loans and other financial products at consumerfinance.gov. Filing a complaint creates a record and typically prompts Chase to respond within 15 business days.
You can also contact your state's Attorney General office or your state's banking regulator. These agencies oversee financial institutions and can investigate complaints about unfair practices. Having your account number, dates of calls you made, and any written correspondence with Chase will help when you file a complaint.
Frequently Asked Questions
What are Chase's customer service hours?
Chase auto loan customer service is typically available Monday through Friday from 8 a.m. to 8 p.m. Eastern time. Some weekend hours may be available, but they vary. Call 1-800-935-9935 to confirm current hours or check Chase.com for the most up-to-date schedule.
Can I make a payment over the phone?
Yes. When you call 1-800-935-9935, you can make a one-time payment using a bank account or debit card. You can also set up automatic payments through Chase.com or the app, which many people find easier than calling each month.
How do I request a loan modification or deferment?
Call 1-800-935-9935 and explain your situation to the representative. They can discuss whether options like payment deferral, loan modification, or a temporary payment reduction are available. You'll typically need to provide information about your income and current financial hardship.
What if I'm calling from outside the United States?
Chase has international customer service lines, but rates and availability vary. Check your statement or Chase.com for the international number, or call collect to 1-800-935-9935 if your phone plan allows it. Email through your Chase account may also be an option for non-urgent matters.
Can I speak to someone about refinancing my Chase auto loan?
Yes. Call 1-800-935-9935 for refinancing questions on an existing loan, or 1-800-524-3880 if you're exploring whether refinancing is an option before you formally request it. A representative can discuss your current rate, loan term, and what refinancing might look like for your situation.