Where to send your Ally car loan payment
Ally Financial (formerly GMAC) accepts car loan payments through their online portal, by phone, by mail, or through automatic bank transfers. The fastest and most reliable method is logging into your Ally account online at ally.com and making a one-time payment from there. You can also set up automatic payments so the money leaves your bank account on the same day each month, which prevents missed payments.
If you prefer to pay by phone, call Ally's customer service at 1-800-925-5559. A representative can process your payment over the phone using your bank account or debit card. Payments made by phone typically post within one business day. If you want to mail a check, write it to Ally Financial and include your loan account number on the check itself — mail it to the address shown on your monthly statement or in your online account.
Key Takeaways
- Online payments through your Ally account post the fastest and let you choose the exact payment date.
- Automatic payments prevent missed important date but require you to set them up once in your account settings.
- Phone payments work when ready but may carry a small fee depending on your payment method.
- Mailed checks take 7 to 10 business days to arrive and post, so send them well before your due date.
- Your payment due date is listed on your monthly statement and in your online account dashboard.
Setting up automatic payments from your bank account
Automatic payments are the easiest way to may support you never miss a due date. Log into your Ally account, go to the "Payments" or "Manage Account" section, and select "Set Up Auto Pay." You will need your bank routing number and account number, which you can find on a blank check or by logging into your bank's website. Ally will ask you to choose a payment date — most people pick the same day their paycheck arrives or the day after.
Once you confirm the setup, Ally will deduct your regular monthly payment automatically on that date every month. You can change the payment date or pause automatic payments at any time by logging back into your account. If your payment amount changes — for example, if you make an extra principal payment one month — you may need to adjust your automatic payment settings to reflect the new amount.
Making a one-time payment online
If you do not want automatic payments, you can log into your Ally account and make a single payment whenever you choose. Click "Make a Payment" and enter the amount you want to pay. Ally will show you the current balance, the minimum payment due, and the due date. You can pay the minimum, pay in full, or pay any amount in between.
Choose your payment date — Ally typically processes payments submitted before 8 p.m. Central Time on the same day. If you submit after 8 p.m. or on a weekend, the payment will post the next business day. You can also schedule a payment for a future date if you want to pay before your paycheck arrives. Once you confirm, Ally sends you an email receipt with the transaction number and expected posting date.
Understanding payment posting times and due dates
Your payment due date is the last day Ally will accept payment without charging a late fee. This date appears on your monthly statement and in your online account. Payments made online before 8 p.m. Central Time post the same day; payments made after that time or on weekends post the next business day. Mailed checks can take 7 to 10 business days to arrive and post, so send them at least two weeks before your due date to be safe.
If you miss your due date, Ally charges a late fee — the amount depends on your loan agreement but is typically $15 to $25. A late payment also reports to credit bureaus and can lower your credit score. If you realize you will miss a payment, contact Ally when ready at 1-800-925-5559 to discuss options like a payment extension or revised due date.
Paying extra toward your principal
You can pay more than your monthly minimum at any time without penalty. Extra payments go toward the principal balance of your loan, which reduces the total interest you pay over the life of the loan and shortens the time until you own the car outright. When you make a one-time payment online or by phone, you can specify an amount higher than the minimum due.
If you want to make regular extra payments, you can increase your automatic payment amount in your account settings. Some borrowers add $50 or $100 to their monthly payment; others make one large extra payment each year. Ally applies extra payments when ready to your principal, and you will see the updated balance in your account the next business day.
What to do if you cannot make a payment
If you are facing a hardship and cannot make your payment on time, contact Ally before the due date. Explain your situation — job loss, medical emergency, or temporary income reduction — and ask about a payment deferment, which postpones one or more payments to the end of your loan. Ally may also offer a loan modification that lowers your monthly payment temporarily. These options prevent a late payment from reporting to credit bureaus and damaging your credit score.
Do not ignore a missed payment. If you miss a payment, Ally will send you a notice and may charge a late fee. If you miss two or more payments in a row, Ally can repossess the vehicle. If you are struggling, call 1-800-925-5559 as soon as possible — the sooner you contact them, the more options you have.
Frequently Asked Questions
Is there a fee to pay my Ally loan online?
No, Ally does not charge a fee for online payments made through your account. Payments by phone may carry a small fee if you use a credit card instead of a bank account or debit card. Check your account or call customer service to confirm the current fee structure.
Can I pay my Ally car loan with a credit card?
Ally does not accept credit card payments directly through their website. You can pay by phone using a credit card, but Ally may charge a convenience fee. Most people pay from a bank account or debit card to avoid the fee.
What happens if I pay my loan off early?
You can pay off your Ally loan at any time without penalty. Contact Ally to request a payoff quote, which shows the exact amount needed to close the loan. Once you pay that amount, the loan is satisfied and the lien on your vehicle is released — you will receive the title in the mail within a few weeks.
How do I know if my payment was received?
Ally sends an email confirmation when ready after you submit an online payment. You can also log into your account and check the "Payment History" section to see all posted payments and their dates. If you paid by mail or phone, allow one to two business days for the payment to appear in your account.
Can I change my payment due date?
Yes, you can request a due date change by logging into your account or calling Ally at 1-800-925-5559. Ally typically allows you to move your due date once per year. If you change your automatic payment date, make sure it aligns with when you want the money to leave your bank account.