Hyundai recalled 226,000 vehicles for backup camera failures that may not display the camera feed when you shift into reverse

Hyundai issued a recall affecting certain 2023 and 2024 models because the backup camera display can fail intermittently or stop working entirely. When the camera malfunctions, you lose the video feed on your dashboard screen — the system does not alert you that the camera is down, so you may assume it is working when it is not. This creates a safety risk because you cannot see behind the vehicle while backing up.

The recall covers specific trim levels and model years. Hyundai identified the problem during testing and determined that a software issue in the infotainment system causes the camera to disconnect. The company has not reported injuries or crashes linked to this defect, but the potential for backing accidents is why the recall was issued.

Key Takeaways

  • The recall affects 2023 and 2024 Hyundai models with certain trim configurations; check your vehicle identification number (VIN) on Hyundai's recall page to confirm whether your car is included.
  • The backup camera may stop displaying video without warning, leaving you unable to see behind the vehicle when reversing.
  • Hyundai dealers will reprogram the infotainment system software at no cost to you, and the repair takes less than an hour.
  • You can contact Hyundai directly, visit a dealer, or check the National Highway Traffic Safety Administration (NHTSA) website to confirm your vehicle's recall status and schedule service.

How to check if your vehicle is part of the recall

Your vehicle identification number (VIN) determines whether your car is included. The VIN is a 17-character code printed on your vehicle registration, insurance card, and the driver's side dashboard. You can look it up yourself on two official sources: the Hyundai recall page and the NHTSA website.

On the Hyundai website, navigate to their recalls section, enter your VIN, and the system will show all active recalls for your vehicle. On the NHTSA site (safercar.gov), you can search by VIN or by vehicle year, make, and model. Both will tell you the recall number, the specific defect, and what repair is needed. If your vehicle is listed, you will see instructions for the next step.

What the repair involves

Hyundai dealers will update the infotainment system software to fix the backup camera connection issue. This is not a hardware replacement — the camera itself is not faulty, and the display screen does not need to be swapped out. The technician connects your vehicle to a diagnostic computer and installs the corrected software version, which typically takes 30 to 60 minutes.

You do not pay for this repair. Hyundai covers the full cost of the software update under the recall. You only need to schedule an appointment with an authorized Hyundai dealer and bring your vehicle in.

How to schedule your recall service

Contact your local Hyundai dealership directly by phone or through their website. Tell them you need to schedule a recall repair for the backup camera issue and provide your VIN. The dealer will confirm that your vehicle is part of the recall and offer you available appointment times. Many dealers can fit recall work into their schedule within one to two weeks, though wait times vary by location.

If you do not have a preferred dealer, you can find authorized Hyundai service centers near you on the Hyundai website by entering your zip code. You are not required to use the dealership where you purchased the vehicle — any authorized Hyundai dealer can perform the repair.

What to do while you wait for your appointment

Until your backup camera is repaired, treat it as non-functional. Do not rely on the display screen when reversing. Use your mirrors, turn your head to look behind you, and back up slowly. If you have a passenger, ask them to watch behind the vehicle. This is the safest approach while the camera is unreliable.

Keep your recall confirmation and appointment details in your vehicle or on your phone. Bring your registration or proof of ownership to your appointment so the dealer can verify your VIN and confirm the recall applies to your specific car.

What happens if you sell your vehicle before the repair

If you sell or trade in your Hyundai before the recall is completed, the new owner inherits the recall. The defect does not disappear — it transfers with the vehicle. The new owner can take the car to any Hyundai dealer and have the repair done at no cost, just as you could.

If you are selling privately, you should disclose the open recall to the buyer, as they will eventually need to address it. Transparency about known defects protects both you and the buyer and is required by law in most states.

Frequently Asked Questions

Can I get a loaner car while my vehicle is being repaired?

Loaner vehicle policies vary by dealership. Some provide a loaner for recall work, and some do not. Call your dealer when you schedule your appointment and ask whether a loaner is available. If you need transportation while your car is in the shop, ask this question upfront so you can plan accordingly.

Will this recall affect my vehicle's warranty or resale value?

Completing a recall repair does not void your warranty or reduce resale value. In fact, having the repair done on record shows a potential buyer that you maintained the vehicle properly. Leaving the recall unrepaired could lower resale value because the next owner will have to address it themselves.

What if my backup camera still does not work after the software update?

If the camera remains faulty after the software repair, return to the dealer and report the issue. The technician will run diagnostics again to determine whether a hardware component has failed. If the software fix did not resolve the problem, the dealer will pursue additional repairs or replacement under warranty.

Do I have to go to a Hyundai dealer, or can an independent mechanic do this repair?

The infotainment software update requires Hyundai's proprietary diagnostic equipment and software, which independent shops typically do not have. You must use an authorized Hyundai dealer for this recall repair. The repair is free, so there is no cost advantage to seeking an alternative.