What the Ford Bronco backup camera recall covers

Ford issued a recall for certain Ford Bronco models because the backup camera image may not display on the infotainment screen, or it may display a black screen instead of a live feed. This happens in 2021 and 2022 model year Broncos with the Co-Pilot360 Technology package. The camera itself works — the problem is in the software or wiring that sends the image to your dashboard screen.

The recall affects vehicles built between specific dates in 2020 and 2021. Ford identified the issue through warranty claims and customer reports. If your backup camera stops working or shows a blank screen when you shift into reverse, this recall may explore to your vehicle.

The safety concern is straightforward: without a working backup camera, you lose a tool for seeing obstacles, pedestrians, or other vehicles behind you when reversing. This increases the risk of backing into something you cannot see.

Key Takeaways

  • The recall affects 2021 and 2022 Ford Broncos with the Co-Pilot360 Technology package, specifically those built between certain dates in 2020 and 2021.
  • The backup camera itself functions, but the image fails to display on the infotainment screen due to a software or wiring defect.
  • Ford will reprogram the infotainment system or replace wiring at no cost to you through any Ford dealership.
  • You can check whether your specific vehicle is included by entering your VIN on Ford's recall website or contacting a Ford dealer.
  • The recall repair takes roughly one to two hours and requires a dealership appointment.

How to check if your Bronco is included in the recall

Start by locating your Vehicle Identification Number (VIN). You will find it on the driver's side of the dashboard (visible through the windshield), on your vehicle registration, or on your insurance card. Write it down or have it ready on your phone.

Go to Ford's official recall lookup tool at ford.com/recalls or nhtsa.gov/recalls. Enter your VIN in the search box. The system will return a list of all open recalls for your vehicle, including the backup camera recall if it applies. Ford's tool will also show you the recall number and a brief description of what is affected.

If the recall appears on your list, note the recall number. You will need it when you contact a dealership. If you are unsure whether your vehicle is included, call your local Ford dealership service department and provide your VIN — they can tell you in minutes whether the recall applies and schedule you for the repair.

What Ford will do to fix the problem

Ford's repair involves one of two solutions, depending on what the dealership finds during diagnosis. The most common fix is a reprogram of the infotainment system software. The technician connects your vehicle to Ford's diagnostic computer and uploads new software that restores communication between the backup camera and the display screen.

In some cases, the problem is a wiring issue rather than software. If that is the case, the technician will inspect the wiring harness between the camera and the infotainment module and repair or replace any damaged connections. This is less common but takes slightly longer.

Both repairs are covered under the recall at no cost to you. Ford pays the dealership for the work, and you pay nothing. The repair typically takes one to two hours, though you should expect to wait longer if the dealership is busy. Schedule an appointment in advance rather than dropping in, as this gives the service department time to order parts if needed and reduces your wait time.

How to schedule your recall repair

Contact your local Ford dealership service department by phone or through their website. Tell them you need to schedule a recall repair and provide your VIN. The service advisor will confirm that the recall applies to your vehicle and offer you available appointment times.

Bring your vehicle keys and proof of ownership (registration or insurance card) on the day of your appointment. You do not need to bring any paperwork related to the recall — the dealership will have all the recall information in their system once you provide your VIN.

Ask the service advisor whether you can wait in the dealership or whether you should arrange a ride. Some dealerships offer loaner vehicles during recall repairs, though this varies by location. If you need transportation, ask about this option when you schedule.

What happens if you ignore the recall

Ignoring the recall does not result in a fine or legal penalty. However, your backup camera will continue to malfunction, leaving you without that safety feature when reversing. Over time, a non-functional backup camera increases the risk of an accident.

If you plan to sell or trade in your Bronco, a pending recall may affect its resale value. Buyers often request that recalls be completed before purchase, and some dealers will not accept a vehicle with open recalls. Completing the repair now removes this obstacle later.

The repair is free and takes a few hours. Delaying it only extends the period during which your backup camera is not working.

Timeline and what to expect at the dealership

Once you schedule an appointment, Ford's system will have the recall information ready for the service department. When you arrive, check in at the service desk and provide your keys. The service advisor will confirm your vehicle's VIN and the recall details.

The technician will then perform a diagnostic scan to determine whether the fix is a software reprogram or a wiring repair. This diagnostic step takes 15 to 30 minutes. After diagnosis, the actual repair takes another 30 minutes to 90 minutes depending on which solution is needed.

You will receive a call or text when the repair is complete. The dealership will explain what was done and test the backup camera with you before you leave. Keep the repair receipt for your records — it documents that the recall work was completed.

Frequently Asked Questions

Will the recall repair affect any other features in my Bronco?

No. The repair targets only the backup camera system and the infotainment display connection. A software reprogram updates only the relevant module, and a wiring repair affects only the camera circuit. Other vehicle functions remain unchanged.

Can I get the recall repair at a non-Ford dealership?

No. Recall repairs must be performed at an authorized Ford dealership. Independent shops cannot access Ford's diagnostic software or order recall parts through Ford's system. Contact a Ford dealership in your area to schedule.

What if my backup camera still does not work after the recall repair?

Return to the dealership and tell the service advisor the camera is still not working. They will perform another diagnostic and determine whether additional repair is needed. If the original repair did not resolve the problem, Ford will cover any follow-up work at no cost to you.

Do I have to pay for the appointment or the repair?

No. Recall repairs are always free. Ford covers the cost of parts, labor, and diagnostics. You pay nothing for the appointment, the repair, or any follow-up work needed to complete the recall.

How long does the recall repair take from start to finish?

Plan for two to three hours total, including check-in, diagnostics, the repair itself, and testing. The actual repair time is one to two hours, but dealership wait times vary. Scheduling an appointment in advance usually means shorter overall time than a walk-in.