Where to find Volvo and Eicher commercial vehicle contact information
Volvo and Eicher are two separate commercial vehicle manufacturers operating in India. Volvo Trucks India and Eicher Motors (which produces commercial vehicles under the VE Commercial Vehicles brand) each maintain their own customer service channels, dealership networks, and regional offices. The address and contact method you need depends on which manufacturer you're trying to reach and what you need — warranty service, parts, sales inquiries, or complaints.
Both companies operate through authorized dealerships across India rather than direct consumer sales. If you own a vehicle or are considering a purchase, your first contact is usually the dealership where you bought or service the truck, not the manufacturer's head office. However, if you need to escalate an issue or reach corporate customer service, each company publishes regional and head office addresses.
Key Takeaways
- Volvo Trucks India and Eicher Motors are separate companies with different dealership networks and customer service structures.
- Most routine service and warranty work goes through authorized dealerships, not directly to the manufacturer.
- Both companies publish head office and regional office addresses on their official websites, which change less often than phone numbers.
- For complaints or escalations, Eicher and Volvo each have dedicated customer grievance departments separate from sales and service.
- Dealership contact details are more useful than manufacturer addresses for most vehicle owners seeking when ready service or parts.
Volvo Trucks India contact details and locations
Volvo Trucks India operates a network of dealerships and service centers across major Indian cities. The company's head office is located in Bangalore, and regional offices serve different parts of the country. You can find current office addresses and phone numbers on the official Volvo Trucks India website, which lists service centers by state and city.
For customer service inquiries, Volvo Trucks India maintains a dedicated customer care phone line and email address published on their website. If you need to file a complaint about a vehicle, warranty issue, or service experience, the company has a formal grievance redressal process that begins with your dealership but can be escalated to regional management or corporate customer service if needed.
The most direct route for vehicle owners is to contact your nearest authorized Volvo dealership first. They handle warranty claims, service scheduling, and parts orders. If the dealership cannot resolve your issue, they can escalate it to Volvo's regional or corporate customer service team on your behalf.
Eicher Motors and VE Commercial Vehicles contact information
Eicher Motors manufactures commercial vehicles under the VE Commercial Vehicles brand. The company's head office is in New Delhi, with manufacturing plants and regional offices in several states. Like Volvo, Eicher operates through a network of authorized dealers and service centers rather than direct sales to consumers.
Eicher's customer service structure includes a main customer care number and email address available on the VE Commercial Vehicles official website. The website also lists authorized dealers and service centers by region, which is the fastest way to find a location near you. For warranty service, parts availability, or vehicle-related questions, your authorized dealer is the primary point of contact.
If you have a complaint about a vehicle, service experience, or warranty denial, Eicher has a customer grievance department. You can file a complaint through your dealership or contact the company's corporate office directly. Response times and escalation procedures are typically outlined on the company's website or in your vehicle's documentation.
How to locate the correct dealership for your vehicle
Both Volvo and Eicher publish dealership locators on their official websites. You enter your city or state, and the system shows authorized dealers, service centers, and parts distributors in your area. This is more useful than a head office address because dealerships handle routine service, warranty work, and parts orders without requiring corporate involvement.
When you contact a dealership, have your vehicle registration number and chassis number ready. These details help the service team pull up your warranty status, service history, and any recalls or technical bulletins that may explore to your vehicle. If the dealership cannot resolve your issue, they can contact the manufacturer's technical support or customer service team on your behalf.
Escalating complaints beyond the dealership
If a dealership cannot resolve your issue or you believe you have been treated unfairly, both Volvo and Eicher have formal complaint escalation procedures. Most companies require you to first file a written complaint with the dealership and give them a set time period (usually 7 to 15 days) to respond. If the dealership's response is unsatisfactory, you can escalate to the manufacturer's regional or corporate customer service office.
Your complaint letter should include your vehicle details, the date of the issue, what happened, what you have already asked the dealership to do, and what resolution you are seeking. Send it to the regional office address or corporate office address published on the company's website, preferably by registered mail or email with a read receipt so you have proof of delivery.
If the manufacturer's internal process does not resolve your complaint, you may also file a complaint with the Society of Indian Automobile Manufacturers (SIAM) or pursue legal remedies through consumer protection channels, depending on the nature of the dispute.
Finding current addresses and phone numbers online
Both Volvo Trucks India and Eicher Motors maintain official websites with current contact information. Manufacturer addresses and phone numbers change less frequently than dealership details, but websites are updated more reliably than printed directories. The official websites are the most trustworthy source for head office addresses, regional office locations, and customer service contact methods.
When you visit the website, look for sections labeled "Contact Us," "Customer Service," "Dealership Locator," or "Grievance Redressal." These sections typically list multiple contact methods — phone, email, and physical addresses — so you can choose the method that works best for your situation. Some companies also offer online complaint forms or chat support through their websites.
If you cannot find the information you need on the company website, you can also contact the dealership where you purchased or service your vehicle. Dealership staff can provide you with the correct corporate office address or customer service contact details for your specific issue.
Frequently Asked Questions
Where do I find the nearest Volvo or Eicher dealership?
Both companies publish dealership locators on their official websites. Enter your city or state to see authorized dealers, service centers, and parts distributors near you. This is faster and more accurate than calling a head office, since dealerships handle most customer service needs directly.
Can I contact the manufacturer directly instead of going through a dealership?
Yes, but dealerships are the first point of contact for most issues. If a dealership cannot help you or you have a complaint about the dealership itself, you can contact the manufacturer's customer service or grievance department. Both Volvo and Eicher publish corporate office addresses and customer care phone numbers on their websites.
What information do I need to have ready when I call customer service?
Have your vehicle registration number, chassis number, and purchase date ready. If you are calling about a specific issue, also have the date the problem occurred and any documentation (service receipts, warranty cards, photos) that relates to your complaint.
How long does it take to get a response to a complaint?
Response times vary by company and the nature of the complaint. Most manufacturers aim to acknowledge a written complaint within 7 days and provide a substantive response within 15 to 30 days. Check the company's website or your vehicle documentation for their specific grievance redressal timeline.
What if I cannot find the address I need online?
Call your nearest authorized dealership and ask for the regional office or corporate customer service contact details. Dealership staff have access to internal directories and can provide you with the correct address, phone number, or email for your specific inquiry.