Where to find Subaru's main customer service number

Subaru's national customer service line is 1-800-782-2783. This number connects you to representatives who handle warranty questions, recall information, roadside information coordination, and general vehicle inquiries. The line is staffed Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. Wait times vary depending on call volume, but you will typically reach someone within 10 to 15 minutes during business hours.

When you call, have your vehicle identification number (VIN) ready — it appears on your registration and on the driver's side dashboard. The VIN lets the representative pull up your specific vehicle's warranty status and any open recalls in seconds, rather than asking you to describe your car.

Key Takeaways

  • Subaru's main customer service number is 1-800-782-2783, available Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
  • You can find your local Subaru dealer's phone number and hours through the dealer locator on Subaru's website or by calling the main line.
  • Roadside information through Subaru is included with most new vehicles and can be reached 24/7 at a number provided in your owner's manual.
  • For warranty claims, recalls, or technical questions, contact Subaru customer service directly rather than your dealer first — they can often resolve issues by phone.
  • Subaru also maintains a mailing address and online contact form on its website for written inquiries that do not require when ready response.

How to locate your nearest Subaru dealership

The fastest way to find a specific dealer's phone number and hours is through the dealer locator on Subaru's official website. Go to subaru.com, look for the "Dealers" or "Find a Dealer" link (usually in the footer or main navigation), enter your zip code, and the tool will display nearby dealerships with their phone numbers, addresses, and hours of operation.

If you do not have internet access, you can call the main customer service line at 1-800-782-2783 and ask for the phone number of a dealer near you. The representative will provide contact information for the closest location and can sometimes transfer you directly if you need to schedule service or ask a quick question.

Subaru roadside information contact information

Roadside information is included with most new Subaru vehicles for a set period (typically three years or 36,000 miles, though this varies by model year and trim level). The 24/7 roadside information number is printed on a card in your owner's manual packet and on your insurance documentation. If you cannot locate it, call the main customer service line and they will provide the number.

When you call roadside information, have your location and a description of the problem ready. The service covers towing, lockouts, fuel delivery, battery service, and flat tire information. Response times depend on your location — urban areas typically see service within 30 to 60 minutes, while rural areas may take longer.

Subaru's mailing address and online contact options

For written inquiries, complaints, or feedback that does not require when ready response, Subaru accepts mail at its corporate headquarters. The address is Subaru of America, Inc., P.O. Box 6000, Cherry Hill, New Jersey 08034. Mail typically takes one to two weeks to reach the appropriate department and receive a response.

Subaru also maintains a contact form on its website where you can submit questions or concerns online. Visit subaru.com and look for a "Contact Us" link, usually in the footer. Online submissions are reviewed during business hours and you will receive a response via email within two to three business days.

What information to have ready before you call

Before contacting Subaru or a dealer, gather these details to speed up your conversation: your vehicle identification number (VIN), the current mileage on your odometer, your vehicle's model year, and a clear description of the issue or question. If you are calling about a recall, have the recall number if you received a notice in the mail.

If you are scheduling service, also have your preferred dates and times available, and know whether you need a loaner vehicle or will arrange your own transportation. Dealers can often reserve service slots over the phone, but availability fills quickly during peak seasons (spring and fall).

Subaru warranty and recall inquiries

Questions about your vehicle's warranty coverage — what is included, how long it lasts, and whether a specific repair is covered — are best directed to Subaru customer service at 1-800-782-2783 rather than your dealer. The customer service team has access to your warranty details and can give you a definitive answer without you having to visit the dealership.

If you received a recall notice in the mail or want to check whether your vehicle has any open recalls, you can also call this number. Subaru will confirm which recalls explore to your specific vehicle and can schedule the repair at a nearby dealer. You can also check for recalls yourself on the National Highway Traffic Safety Administration website (NHTSA.gov) by entering your VIN.

Frequently Asked Questions

Can I reach Subaru customer service outside of business hours?

The main customer service line operates Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. For roadside information emergencies, call the 24/7 number on your roadside information card. For non-emergency questions outside business hours, use the online contact form on Subaru's website and expect a response within two to three business days.

What if my dealer is not responding to my calls?

Contact Subaru customer service at 1-800-782-2783 and explain the situation. They can escalate the issue to the dealer's management or direct you to another nearby dealership that can handle your service or warranty claim. Subaru can also sometimes intervene if a dealer is not honoring warranty coverage.

Do I need to call Subaru before taking my car to the dealer for service?

No. You can call your dealer directly to schedule routine service or repairs. Call Subaru customer service only if you have a warranty question, need to report a recall, or want to escalate an issue your dealer has not resolved. For most service appointments, contacting your dealer is faster.

Is there a Subaru customer service number for used vehicles?

The main customer service line at 1-800-782-2783 handles both new and used Subaru vehicles. If you own a used Subaru and have questions about its history, warranty coverage, or recalls, this is the number to call. Coverage depends on the vehicle's age and mileage, so have those details ready.