What You Need to Access Your Chevrolet Account

To log into your Chevrolet account, you go to the Chevrolet website or mobile app and enter the email address and password you registered with. If you do not have an account yet, you create one first by providing your email, a password, and basic vehicle information. Once logged in, you can view your vehicle's service history, schedule maintenance appointments, check recall status, and access other owner resources tied to your vehicle identification number (VIN).

The login process is the same whether you use a computer or the Chevrolet mobile app. Both routes take you to the same account dashboard. If you forget your password or cannot remember which email you used, Chevrolet provides a password reset option on the login page itself.

Key Takeaways

  • You log in at the Chevrolet website or app using the email and password you created when you registered your account.
  • Your account requires your vehicle's VIN to link your Chevrolet to your profile so you can view service records and recall information.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it through your registered email address.
  • You can read the Chevrolet mobile app from the Apple App Store or Google Play Store and log in with the same credentials as the website.

Steps to Log In on the Chevrolet Website

Go to the Chevrolet owner portal at chevrolet.com and look for the "Sign In" or "Owner Login" button, usually in the upper right corner of the page. Click it to reach the login screen.

Enter the email address you used when you created your Chevrolet account. Then enter your password. Click the "Sign In" button. If your credentials are correct, you will be taken to your account dashboard, where you can see your registered vehicles and access owner tools.

If you see an error message saying your email or password is incorrect, double-check that you are typing them exactly as you registered them. Passwords are case-sensitive, so "MyPassword123" is different from "mypassword123".

Logging In Through the Chevrolet Mobile App

read the Chevrolet mobile app from the Apple App Store if you use an iPhone or iPad, or from Google Play Store if you use an Android phone. Search for "Chevrolet" and look for the official app with the Chevrolet logo.

Open the app and tap "Sign In" at the bottom of the screen. Enter your email address and password — the same ones you use on the website. Tap "Sign In" again. You will then see your vehicle dashboard on your phone, where you can check service reminders, lock or unlock your vehicle remotely (if your Chevrolet has this feature), and view other owner information.

The mobile app may ask for permission to send you notifications about your vehicle. You can turn these on or off in the app settings at any time.

What to Do If You Forgot Your Password

On the Chevrolet login page, click the "Forgot Password" link below the password field. Enter the email address associated with your account. Chevrolet will send a password reset link to that email address.

Check your email inbox for a message from Chevrolet. The email will contain a link that takes you to a page where you can create a new password. Click the link, enter your new password twice to confirm it, and click "Reset Password." You can then log in with your new password on the website or app.

If you do not receive the reset email within a few minutes, check your spam or junk folder. If it is not there, make sure you are entering the correct email address associated with your account. If you still cannot find it, contact Chevrolet customer service for help locating your account.

Creating a New Chevrolet Account

If you do not yet have a Chevrolet account, go to chevrolet.com and click "Sign In," then look for a "Create Account" or "Register" link on the login page. Click it to start the registration process.

You will be asked to enter your email address, create a password, and provide your vehicle's VIN. The VIN is a 17-character code found on your vehicle registration, insurance card, or the driver's side door jamb. Chevrolet uses the VIN to link your account to your specific vehicle so you can access its service history and recall information.

After you enter this information and agree to Chevrolet's terms of service, your account is created. You can then log in when ready and start using owner tools.

Common Login Problems and How to Fix Them

You see "Invalid email or password" even though you are sure they are correct: Try resetting your password using the "Forgot Password" link. Make sure you are not accidentally typing a space before or after your email address. If you have multiple email addresses, you may have registered with a different one than you think.

You cannot remember which email you used to register: Contact Chevrolet customer service with your VIN and vehicle registration. They can look up which email is tied to your account. You can then use that email to log in or reset your password.

The website or app will not load: Try clearing your browser's cache and cookies, then reload the page. If you are using the app, try closing it completely and opening it again. If the problem continues, check whether Chevrolet is experiencing a service outage by visiting their social media pages or calling customer service.

You logged in but do not see your vehicle: Your account may not be linked to your VIN yet. Go to your account settings and add your vehicle using its VIN. You may need to provide proof of ownership, such as a photo of your registration or insurance card.

What You Can Do Once You Are Logged In

After logging in, your dashboard shows all registered Chevrolet vehicles tied to your account. You can view your vehicle's service history, including past maintenance and repairs. You can also check whether your vehicle has any open recalls and get information about how to address them.

Many newer Chevrolets allow you to use the app to lock or unlock your doors, start the engine remotely, or check your fuel level and battery status from your phone. You can also schedule service appointments at Chevrolet dealerships directly through the app or website, and receive reminders about upcoming maintenance based on your vehicle's mileage.

Your account also stores your vehicle's warranty information and lets you contact Chevrolet customer service or roadside information if you need help.

Frequently Asked Questions

Is my Chevrolet account the same as my OnStar account?

No, they are separate. Your Chevrolet owner account is for accessing service records and owner tools on the Chevrolet website and app. OnStar is a separate subscription service that provides emergency information and remote vehicle features. If your Chevrolet has OnStar, you may have a separate OnStar account, though some features may be linked.

Can I log into my Chevrolet account on someone else's phone or computer?

Yes, you can log in from any device. However, for security, log out when you are done, especially if you are using a shared or public computer. Do not save your password in a browser on a shared device.

What if I sold my Chevrolet or no longer own it?

You can remove the vehicle from your account by going to your account settings and selecting the option to delete or unlink that vehicle. This prevents the new owner from seeing your service history or personal information tied to that car.

Do I need a Chevrolet account to get service at a dealership?

No, you can take your Chevrolet to a dealership for service without an account. However, having an account makes it easier to schedule appointments online and track your service history.

What should I do if my account has been hacked or compromised?

Change your password when ready using the "Forgot Password" link. If you see unauthorized activity, such as service appointments you did not make, contact Chevrolet customer service right away. They can help find your account and review any suspicious activity.