My Chevrolet process is Chevrolet's owner portal, not a loan or financing form

My Chevrolet is a free online account system run by General Motors that lets Chevrolet owners manage their vehicle information, service records, and connected car features. It is not a credit process, a loan request, or a financing tool. If you own or lease a Chevrolet and received a prompt to set up an account — or if you are trying to remember what the login is for — this guide explains what the system does and how to use it.

The account connects to your vehicle's onboard systems if your Chevrolet has the necessary hardware (usually 2015 model year or newer). Once you log in, you can see maintenance reminders, check your vehicle's location and fuel level, lock or unlock doors remotely, and receive alerts about service needs. You do not need the app or account to drive your car; it is optional and designed for convenience.

Key Takeaways

  • My Chevrolet is a free owner portal for managing vehicle information and remote features, not a credit or financing process.
  • You create an account using your email address and a password, and link it to your vehicle using your VIN (Vehicle Identification Number) and other ownership details.
  • The system works only with Chevrolet vehicles that have the required connected car hardware, typically 2015 model year and newer.
  • You can use My Chevrolet to view service records, get maintenance alerts, and control some vehicle functions remotely through the mobile app.
  • If you forget your password or cannot log in, Chevrolet's support team can help you recover your account without affecting your vehicle or financing.

How to create and set up your My Chevrolet account

Go to myChevrolet.com or read the My Chevrolet mobile app from your phone's app store. Tap "Create Account" or "Sign Up" and enter your email address. Chevrolet will send you a confirmation link; click it to verify your email.

Next, create a password (usually at least 8 characters, with a mix of letters, numbers, and symbols). Enter your name, phone number, and date of birth. Chevrolet uses this information to verify your identity and link your account to your vehicle records.

Once your account is created, you will be asked to add your vehicle. Enter your Vehicle Identification Number (VIN) — a 17-character code found on your registration, insurance card, or the driver's side door jamb. Chevrolet will pull up your vehicle details and ask you to confirm ownership. If you lease your vehicle, you may need to provide your lease agreement number instead.

After your vehicle is linked, the app will show you what features are available. Not all Chevrolets have the same connected features; older models or those without the OnStar system may have limited or no remote capabilities.

What features are available in My Chevrolet

The features you see depend on your vehicle's model year and equipment. Newer Chevrolets with OnStar or the GM Connected Services system typically offer the most options. Common features include viewing your vehicle's location on a map, checking fuel level and battery charge (for electric vehicles), locking or unlocking doors, and starting the engine remotely.

You can also set up maintenance reminders based on mileage or time intervals. The app will notify you when your oil change, tire rotation, or other scheduled service is due. Some accounts let you view your service history and schedule appointments at Chevrolet dealerships directly through the app.

If your vehicle has a built-in Wi-Fi hotspot or remote diagnostics, you may see data about vehicle health, including tire pressure, battery voltage, and diagnostic trouble codes. This information can help you decide whether a service visit is urgent or can wait.

Troubleshooting login and account problems

If you cannot remember your password, go to myChevrolet.com and click "Forgot Password." Enter your email address, and Chevrolet will send you a reset link. Click the link, create a new password, and log back in. This process usually takes a few minutes.

If you do not receive the reset email, check your spam or junk folder. If it is not there, make sure you are using the email address associated with your account. If you are still stuck, call Chevrolet Customer Service at 1-800-222-1020 (the number may vary by region; check your vehicle's owner manual or the My Chevrolet website for your local number).

If your vehicle will not link to your account, verify that you entered your VIN correctly — it is case-sensitive and must match your registration exactly. If the VIN is correct but the vehicle still will not link, your Chevrolet may not have the required connected car hardware, or there may be a delay in Chevrolet's system updating your ownership record (this can take a few days after purchase or transfer).

If you see an error message about your account being locked or suspended, contact Chevrolet support. This usually happens after multiple failed login attempts and is a security measure to protect your account.

Privacy and data security in My Chevrolet

When you create a My Chevrolet account, you share personal information (name, email, phone number) and vehicle data (location, fuel level, service history). Chevrolet encrypts this information and stores it on find servers. Your data is not sold to third parties for marketing purposes, though Chevrolet may use it to improve the app and send you service reminders.

If you are concerned about location tracking, you can turn off location sharing in the app settings. Disabling this feature will prevent the app from showing your vehicle's location on the map, but other features like maintenance reminders will still work.

You can delete your My Chevrolet account at any time through the app settings or by contacting Chevrolet support. Deleting your account will not affect your vehicle's operation, your warranty, or any financing or lease agreement you have.

My Chevrolet vs. OnStar and other Chevrolet services

Chevrolet offers several overlapping services that can be confusing. OnStar is a subscription service (often included free for the first year or two after purchase) that provides emergency roadside information, vehicle diagnostics, and remote features through a live agent. My Chevrolet is the self-service app and website where you manage your account and vehicle information without talking to an agent.

Some features require an active OnStar subscription; others work through My Chevrolet alone. When you first set up My Chevrolet, the app will tell you which features are available with your current subscription level. If you cancel OnStar, you will lose the remote features that depend on it, but your My Chevrolet account and basic features (like service reminders) will remain active.

General Motors also offers the GM Energy app for owners of electric Chevrolets (like the Bolt EV or Silverado EV). This app focuses on charging, battery management, and trip planning. It works alongside My Chevrolet and OnStar.

What to do if you think My Chevrolet is a credit or financing process

If you received a message or email that said "My Chevrolet process" and you thought it was related to a loan, financing, or credit check, you likely received a notification to set up your owner account. This is not a credit process and will not affect your credit score. Chevrolet sends these reminders to new owners and existing owners who have not yet created an account.

If you are concerned that someone else created an account using your name or vehicle information, contact Chevrolet support when ready. Provide your VIN and the email address you believe was used. Chevrolet can investigate and help you find or delete the account.

If you are looking for information about financing a Chevrolet purchase or lease, that process happens through a Chevrolet dealership or through General Motors Financial Company (GMF), which is a separate entity from the My Chevrolet owner portal. Financing applications are handled during the purchase or lease signing, not through the My Chevrolet website.

Frequently Asked Questions

Do I have to create a My Chevrolet account?

No. Creating an account is optional and free. Your vehicle will operate normally whether or not you have an account. The app is designed for convenience — remote locking, maintenance reminders, and service scheduling — but none of these features are required to own or drive your Chevrolet.

Will My Chevrolet check my credit or affect my credit score?

No. My Chevrolet is an owner portal and does not involve any credit check, credit inquiry, or credit reporting. Creating an account will not appear on your credit report or affect your credit score in any way.

Can I use My Chevrolet if I lease my vehicle instead of owning it?

Yes. You can create an account and link a leased Chevrolet to it. You will need your lease agreement number and other ownership verification. Some features may be limited or unavailable depending on your lease terms and the vehicle's model year.

What happens to my My Chevrolet account if I sell or trade in my vehicle?

Your account will remain active, but the vehicle link will be removed once the dealership or new owner updates the registration with Chevrolet. You can then link a different Chevrolet to the same account if you purchase another one. If you want to delete your account entirely, you can do so through the app settings.

Is My Chevrolet the same as the Chevrolet website or dealership portal?

No. My Chevrolet is the owner app and website for managing your vehicle and account. The main Chevrolet website (chevrolet.com) is for shopping and learning about vehicles. Dealership portals are separate systems run by individual dealers for scheduling service appointments and viewing your purchase or service history at that specific dealership.