What Jeep Connected Services Is

Jeep Connected Services is a suite of remote vehicle management tools built into newer Jeep models. It lets you lock and unlock your vehicle from your phone, start the engine remotely, check fuel level and tire pressure, locate your vehicle on a map, and receive alerts if someone tampers with it. The service runs through a mobile app and requires an active subscription after an initial trial period.

The system works through a cellular connection built into your Jeep — not through your phone's Bluetooth. This means the vehicle can communicate with Jeep's servers even when you're not in the car or near it. Different Jeep models and model years include different features, and not all vehicles are compatible.

Jeep Connected Services is separate from your vehicle's warranty and from any roadside information you may have purchased. It is also separate from Uconnect, which is Jeep's infotainment system (the touchscreen in your dashboard). You can have one without the other.

Key Takeaways

  • Jeep Connected Services requires an active subscription after the trial period ends; the cost and length of trial vary by model year and when you purchased the vehicle.
  • You access the service through the Jeep mobile app, which requires you to create an account and pair it with your vehicle's VIN and PIN.
  • Not all Jeep models support Connected Services, and older vehicles may not be compatible even if they have a cellular modem.
  • The service uses your vehicle's built-in cellular connection, not your phone's data, so it works even if your phone is off or out of range.
  • Canceling your subscription stops remote access but does not affect your vehicle's basic functions or your ability to drive it normally.

How to Set Up Jeep Connected Services

To use Jeep Connected Services, you first need to read the Jeep mobile app on your smartphone (available on iOS and Android). Open the app and create an account using your email address and a password. You will be asked to verify your email.

Next, you pair the app with your vehicle. You will need your vehicle's VIN (Vehicle Identification Number, found on your registration or dashboard) and your vehicle's PIN. The PIN is a four-digit code specific to your Jeep; you can find it in your owner's manual or by contacting a Jeep dealer. Once you enter both, the app connects to your vehicle's modem.

After pairing, the app will show you what features are available on your specific vehicle. Some Jeeps have remote start; others do not. Some have door lock control; some do not. The app displays only the functions your vehicle supports.

What Features Are Included and What They Cost

Jeep Connected Services includes several categories of features. Remote vehicle control covers locking and unlocking doors, opening the trunk, and starting the engine remotely. Vehicle status shows you fuel level, tire pressure, battery voltage, odometer reading, and whether doors or windows are open. Vehicle location displays your Jeep's location on a map and can help you find it in a parking lot. Alerts notify you if someone tries to unlock the vehicle without the key fob, if the vehicle is driven outside a set area, or if the battery voltage drops.

Pricing for Jeep Connected Services varies. Most new Jeeps come with a trial period — commonly three months to one year — at no cost. After the trial ends, you pay a monthly or annual subscription. The exact price depends on your model year, which features you want, and whether you choose monthly or annual billing. Jeep has offered plans ranging from roughly $10 to $20 per month, though this varies and changes over time. Contact a Jeep dealer or check the app for your vehicle's current pricing.

Some Jeep models sold through certain dealers or in certain regions may have different trial lengths or pricing. If you financed or leased your Jeep through a Jeep financial partner, your contract may include a subscription period. Check your purchase or lease agreement to see what you received.

Which Jeep Models Support Connected Services

Jeep Connected Services is available on most Jeep models from 2018 onward, but not all. The Wrangler, Grand Cherokee, Cherokee, Compass, and Renegade generally support it if they were built in 2018 or later and have the required cellular modem installed. Older model years and certain trim levels may not have the hardware needed.

The best way to confirm whether your Jeep is compatible is to try downloading the Jeep app and entering your VIN. The app will tell you when ready whether your vehicle is registered in the system. If it is not, your Jeep either does not have the required modem or is not yet supported by the service.

If you own an older Jeep or one without a cellular modem, you cannot add Jeep Connected Services after purchase. The modem must be factory-installed.

How the Subscription Works and When It Renews

When your trial period ends, your subscription will renew automatically unless you cancel it. The renewal date is shown in the Jeep app under your account settings. You can cancel at any time through the app; cancellation takes effect on your next renewal date, not when ready.

If you cancel during an active subscription period, you lose access to remote features when that period ends, but you can resubscribe later. Resubscribing is as straightforward as opening the app and selecting a plan again.

Payment is handled through the payment method you entered when you created your account. If your payment method expires or is declined, Jeep will attempt to charge a backup method if you have one on file. If all payment attempts fail, your service will suspend until you update your payment information.

What Happens If You Cancel or Your Subscription Lapses

Canceling your Jeep Connected Services subscription does not affect your vehicle's ability to start, drive, or operate normally. You straightforward lose the ability to control it remotely through the app. Your vehicle's basic functions — locks, windows, climate control, infotainment — all work as they always have.

If your subscription lapses because a payment failed, you have a grace period (typically a few days to a week, depending on Jeep's current policy) to update your payment method and restore service. After that grace period, remote access is disabled until you resubscribe.

If you sell your Jeep, the new owner can create their own account and pair the app with the vehicle using the VIN and PIN. Your account access will be removed once they do. You should remove your payment method from the app before selling the vehicle.

Security and Privacy Considerations

Jeep Connected Services transmits data between your phone and your vehicle through Jeep's servers. This includes your location (when you use the vehicle locator), your vehicle's status, and commands you send (like lock or start). Jeep encrypts this data in transit, but you should understand that Jeep has access to this information.

Your account is protected by your email and password. Use a strong password and do not share your account login with others. If someone gains access to your account, they can control your vehicle remotely. If you suspect unauthorized access, change your password when ready and contact Jeep support.

The PIN that pairs your vehicle to the app is a security measure. Do not share it with anyone you do not trust to access your vehicle. If your PIN is compromised, contact a Jeep dealer to have it reset.

Frequently Asked Questions

Can I use Jeep Connected Services if I don't have a smartphone?

No. The service requires the Jeep mobile app, which runs on iOS or Android smartphones. There is no web-based version or alternative way to access remote features without a smartphone.

Does Jeep Connected Services work internationally?

Jeep Connected Services relies on cellular networks. It works in most countries where Jeep operates and where cellular coverage exists, but coverage and feature availability vary by region. If you travel internationally, check with Jeep support before relying on the service in a specific country.

What happens if my vehicle loses cellular signal?

If your Jeep loses cellular signal, remote commands will not go through. The app will show that the vehicle is offline. Once the vehicle regains signal, commands will work again. This is why the service is most useful in areas with reliable cellular coverage.

Can I share access to my vehicle with family members?

Jeep Connected Services does not currently offer a built-in sharing feature. Only the account holder can control the vehicle through the app. If you want another person to have access, you would need to share your login credentials, which is not recommended for security reasons. Check the app periodically, as Jeep may add sharing features in the future.

Is Jeep Connected Services the same as roadside information?

No. Jeep Connected Services is a remote control and monitoring tool. It does not include roadside information, towing, or emergency services. If your Jeep breaks down, you still need a separate roadside information plan or membership (such as AAA) to get help. Some Jeep purchase or lease agreements include roadside information separately from Connected Services.