The fastest way to find a nearby Infiniti dealership
The official Infiniti website has a dealership locator tool that shows you every authorized Infiniti dealer in your area, their hours, phone numbers, and what services each one offers. Go to infiniti.com, look for "Find a Dealer" or "Dealerships" in the main navigation, enter your city or zip code, and the tool will sort results by distance. This is faster and more accurate than a general search because it only shows authorized dealers — places that can service your vehicle under warranty and access Infiniti's parts network.
If you do not have internet access or prefer to call, you can phone Infiniti's customer service line. They can tell you which dealers are closest to you and whether any have the specific model or service you need. The number is usually on your Infiniti paperwork or on the main infiniti.com page.
Google Maps and Apple Maps also work, but they sometimes include used-car lots or independent shops that use the Infiniti name without being official dealers. Sticking with the official locator saves you a call to confirm authorization.
Key Takeaways
- The Infiniti website dealership locator is the most direct way to find authorized dealers near you, sorted by distance.
- Authorized dealers can perform warranty service and access Infiniti parts, while independent shops cannot.
- You can call Infiniti customer service if you need help using the online locator or prefer phone support.
- The dealership locator shows hours, phone numbers, and what services each location offers before you visit.
What to look for when choosing a dealership
Not all authorized Infiniti dealers offer the same services. Some focus mainly on sales, while others have full service departments with certified technicians. Before you visit or call, think about what you need: a new vehicle, a used Infiniti, service and maintenance, parts, or financing. The dealership locator usually lists which services each location provides, so you can narrow your search.
Distance matters, but so does convenience. A dealership 15 minutes away that is open evenings and weekends may be more useful than one 5 minutes away that closes at 5 p.m. on weekdays. Check the hours listed in the locator before you make the trip.
Using the dealership locator step by step
Open infiniti.com in your web browser. Look for a link labeled "Find a Dealer," "Dealerships," "Service," or "Locate a Dealer" — the exact wording varies by year, but it is usually in the top navigation or under a "Contact Us" section.
Click that link. You will see a search box asking for your city, zip code, or state. Enter your location. The page will show a list of dealers sorted by distance, usually with a map on the left or right side.
Each dealer listing shows the address, phone number, hours of operation, and sometimes a list of services (sales, service, parts, financing). Click on a dealer's name to see more details, or click the phone number to call directly.
What to do if no dealers appear near you
Infiniti has fewer dealerships than some other brands, so depending on where you live, the nearest one might be 30 or 40 miles away. If the locator shows no results within a reasonable distance, try widening your search radius. Most locators let you change the distance — try 50 miles instead of 25.
You can also call Infiniti customer service and ask whether there are dealers in neighboring towns or counties. They may know of a dealer that is not showing up in the online tool, or they can tell you when a new location is opening.
If you are looking for a specific service — like a recall repair or warranty work — Infiniti customer service can sometimes arrange for a dealer farther away to handle it, or they can direct you to the nearest location that offers that service.
Preparing before you visit or call
Have your vehicle identification number (VIN) ready if you are calling about service. It is on your registration, insurance card, or the dashboard on the driver's side. The VIN tells the dealer what model and year you own, which helps them answer questions about warranty coverage, recalls, or available service packages.
If you are shopping for a new or used vehicle, think about what features or models interest you. Many dealerships let you check their inventory online before you visit, so you can see whether they have what you want in stock.
Write down any questions before you call — service hours, whether they offer loaner vehicles, financing options, or appointment availability. This keeps the conversation focused and saves time.
Other ways to research a dealership
Once you have found a dealership, you can read customer reviews on Google, Yelp, or the Infiniti website itself. Reviews often mention wait times for service, staff friendliness, and whether prices are competitive. Keep in mind that people are more likely to leave reviews after a very good or very bad experience, so the middle ground is common.
You can also ask friends or family who own an Infiniti which dealership they use and whether they recommend it. Personal recommendations often reveal details that online reviews do not — like whether the service department is straightforward to reach by phone or whether they honor appointments on time.
Frequently Asked Questions
Do I have to go to an authorized Infiniti dealership for service?
For warranty work, yes — only authorized dealers can perform repairs covered by Infiniti's warranty. Independent shops can do maintenance and repairs, but warranty claims must go through an official dealer. If your vehicle is still under warranty, using an unauthorized shop for a repair could void coverage for that part.
Can I order a vehicle from a dealership far away?
Yes. Many dealerships will order a vehicle for you even if you do not live nearby, and some will arrange delivery or allow you to pick it up. Call the dealership and ask about their ordering process and delivery options. You may also be able to arrange financing and paperwork by phone or mail.
What if the nearest dealership does not have the model I want?
Ask the dealership whether they can order it for you or whether they know of another authorized dealer in the region that has it in stock. Infiniti dealers sometimes share inventory information and can help you locate a specific vehicle.
Are dealership hours the same every day?
No. Most dealerships have shorter hours on weekends and may be closed on Sundays or Mondays. The dealership locator shows the exact hours for each location, so check before you visit. Many also offer evening appointments for service if you cannot come during the day.
Can I get service at a dealership other than where I bought my car?
Yes. Any authorized Infiniti dealership can service your vehicle, perform warranty work, and order parts. You do not have to return to the dealership where you purchased it. This is useful if you move or if another dealership is more convenient.