What Chrysler Capital is and who uses it

Chrysler Capital is the captive finance company owned by Stellantis (formerly Fiat Chrysler Automobiles). When you buy or lease a Chrysler, Dodge, Jeep, or Ram vehicle through a dealership, the dealer may offer you financing through Chrysler Capital instead of directing you to a bank or credit union. Chrysler Capital handles the loan paperwork, collects your monthly payments, and manages the account for the life of the loan.

You do not have to use Chrysler Capital financing — you can bring your own financing from a bank or credit union, or pay cash. But many dealerships promote Chrysler Capital because they earn a commission on the loan, and Chrysler Capital often offers promotional rates (sometimes 0% APR for may have access to buyers) to move inventory. If you accepted Chrysler Capital financing at the dealership, your payment coupon or online account will say "Chrysler Capital" or "Chrysler Capital Auto Finance" at the top.

Key Takeaways

  • Chrysler Capital is the financing arm of Stellantis and handles loans for Chrysler, Dodge, Jeep, and Ram vehicles sold through dealerships.
  • Your monthly payment amount, due date, and interest rate are set in your loan contract and do not change unless you refinance or modify the loan.
  • You can make payments online through the Chrysler Capital website, by phone, by mail, or through automatic bank withdrawal (ACH).
  • If you fall behind on payments, Chrysler Capital will contact you to arrange a catch-up plan before pursuing repossession.
  • You can refinance a Chrysler Capital loan with another lender at any time if you find better terms or need to lower your payment.

How your monthly payment is calculated

Your Chrysler Capital payment is determined by three things in your loan contract: the amount you borrowed (the principal), the interest rate you were offered, and the length of the loan in months. The dealership and Chrysler Capital calculate this before you sign, and the payment stays the same every month unless you refinance or modify the loan.

The interest rate depends on your credit score, the vehicle's age and value, how much you put down, and current market rates. A buyer with excellent credit might receive 0% APR during a promotional period, while another buyer might receive 4.9% or higher. Your loan documents show your exact rate, the number of months you are financing over (typically 36 to 84 months), and your fixed monthly payment amount.

If you made a down payment at the dealership, that amount reduced the principal you financed. A larger down payment lowers your monthly payment and the total interest you pay over the life of the loan. Your payment coupon or online account statement shows how much of each payment goes toward principal and how much goes toward interest — early in the loan, most of your payment covers interest.

Where and how to make your Chrysler Capital payment

Chrysler Capital offers four main ways to pay: online through their website, by phone, by mail, or through automatic bank withdrawal. You should have received payment instructions and a coupon book (or a link to set up online payments) when you signed your loan contract at the dealership.

To pay online, visit the Chrysler Capital website and log in with your account number and PIN, or create a new login if this is your first time. You can schedule a one-time payment or set up automatic monthly payments so the amount is withdrawn from your bank account on your due date. Paying online usually processes within one to two business days.

To pay by phone, call the customer service number on your payment coupon or statement. A representative will take your payment information and process it over the phone. To pay by mail, write a check or money order, include your payment coupon, and mail it to the address printed on the coupon. Mail payments take longer to process — typically five to seven business days — so send them early if your due date is approaching.

Automatic bank withdrawal (ACH) is the most reliable method because the payment is deducted on the same day each month and you do not have to remember to pay. You can set this up online or by calling customer service. If your bank account does not have enough funds on the withdrawal date, the payment will fail and you may be charged a fee by both your bank and Chrysler Capital.

What happens if you miss or are late on a payment

Your payment is due on the date shown on your coupon or statement. If you do not pay by that date, Chrysler Capital will report the late payment to the credit bureaus after 30 days, which will lower your credit score. Before that happens, Chrysler Capital will contact you by phone or mail to remind you and ask you to pay.

If you are having trouble making a payment, contact Chrysler Capital as soon as possible — do not wait until you are 60 or 90 days behind. Many lenders, including Chrysler Capital, have hardship programs that allow you to temporarily lower your payment, skip a payment, or extend your loan term to give you breathing room. These options are only available if you reach out before you fall significantly behind.

If you miss multiple payments and do not respond to collection attempts, Chrysler Capital can repossess the vehicle. Repossession can happen without warning once you are 90 to 120 days behind, depending on your state and loan contract. A repossession will severely damage your credit and you may still owe the difference between what the vehicle sells for at auction and what you owe on the loan (called a deficiency).

Refinancing or paying off your Chrysler Capital loan early

You can pay off your Chrysler Capital loan at any time without penalty. If you receive a bonus, inheritance, or tax refund, you can send a lump-sum payment to reduce the principal. Paying extra toward principal shortens the loan term and saves you money on interest. Contact Chrysler Capital to confirm the payoff amount before sending a large payment, because the payoff includes accrued interest through the date you pay.

You can also refinance your Chrysler Capital loan with another lender — a bank, credit union, or online lender — if you find better terms. Refinancing makes sense if your credit score has improved since you bought the vehicle (which would lower your interest rate), if market rates have dropped, or if you need to lower your monthly payment by extending the loan term. The new lender will pay off your Chrysler Capital loan in full, and you will make payments to the new lender instead.

To refinance, contact banks or credit unions and ask for a rate quote. They will pull your credit and tell you what rate and term they can offer. Once you accept an offer, the new lender handles the paperwork and pays Chrysler Capital directly. You will receive a final statement from Chrysler Capital showing the payoff date and any remaining balance.

Understanding your Chrysler Capital statement and account online

Your monthly statement shows your payment due date, the amount due, your current loan balance, and how much of your payment goes toward principal versus interest. It also shows your account number, the vehicle identification number (VIN), and the original loan amount. Keep your statements for your records — they prove you made payments on time.

If you set up an online account, you can log in anytime to see your balance, payment history, and due date. You can also read statements and set up or change automatic payments. If you forget your login information, use the "Forgot Password" link on the Chrysler Capital website to reset it, or call customer service to verify your identity and get help accessing your account.

Your statement will also show any fees charged to your account, such as a late fee (typically $10 to $25 depending on your loan contract) or a returned payment fee if a check or automatic withdrawal bounced. These fees are added to your balance and increase what you owe.

Frequently Asked Questions

Can I change my payment due date?

Contact Chrysler Capital customer service to request a due date change. Many lenders will move your due date to align with when you receive your paycheck, which makes it easier to budget. The change typically takes effect on your next billing cycle. You may need to make an adjusted payment in the month the change happens.

What if I want to pay off my loan early — will I owe a prepayment penalty?

Chrysler Capital does not charge prepayment penalties, so you can pay off your loan early without extra fees. Paying extra toward principal reduces the total interest you pay and shortens your loan term. Contact Chrysler Capital to confirm the exact payoff amount before sending a large payment.

How do I know if my Chrysler Capital account is in good standing?

Your account is in good standing if you make your full payment by the due date each month and do not have any missed or late payments. You can check your payment history anytime by logging into your online account or calling customer service. Your credit report will also show your payment history with Chrysler Capital.

Can I transfer my Chrysler Capital loan to someone else?

You cannot transfer a Chrysler Capital loan to another person. The loan is tied to you and your credit. If you want to sell the vehicle, you must pay off the loan in full from the sale proceeds. If you want someone else to take over the payments, they would need to refinance the loan in their own name through another lender.

What should I do if I receive a payment notice that looks like a scam?

Verify any payment notice by calling the customer service number on your official Chrysler Capital statement or coupon, not a number in an email or text. Scammers sometimes send fake payment reminders to trick you into sending money to the wrong place. Chrysler Capital will never ask for payment through wire transfer, gift card, or cryptocurrency.