The main Chrysler Capital customer service number is 1-800-987-7357

Chrysler Capital is the captive finance subsidiary of Stellantis (formerly Fiat Chrysler Automobiles). If you have a Chrysler, Dodge, Jeep, or Ram vehicle financed through Chrysler Capital, you can reach their customer service team at 1-800-987-7357. This number handles account inquiries, payment questions, and general support during business hours.

The phone line is staffed Monday through Friday, typically from 8 a.m. to 6 p.m. Eastern Time. Wait times vary depending on call volume, and you may be placed in a queue if lines are busy. Have your account number or vehicle identification number (VIN) ready when you call — this speeds up the process and lets the representative pull your account when ready.

If you are calling outside standard business hours, you can leave a message or use the automated system to make a payment, check your balance, or report a problem. Some functions are available 24/7 through the automated menu, though speaking to a live representative requires calling during business hours.

Key Takeaways

  • Chrysler Capital's main customer service number is 1-800-987-7357, available Monday through Friday from 8 a.m. to 6 p.m. Eastern Time.
  • Have your account number or VIN ready before calling to reduce wait time and help the representative locate your account faster.
  • The automated system allows you to make payments, check your balance, and report issues outside of business hours.
  • You can also manage your account online through the Chrysler Capital website if you prefer not to call.

What you can do by phone

When you call Chrysler Capital, you can handle most routine account tasks. This includes making a payment, asking about your current balance, requesting a payoff quote, reporting a missed or late payment, or updating your contact information. If you are having trouble with your vehicle or need to discuss loan terms, a representative can walk you through your options.

The automated system handles straightforward requests without requiring you to speak to someone. You can make a one-time payment, set up automatic payments, or check your account balance by following the voice prompts. This is useful if you need to pay outside business hours or prefer not to wait on hold.

Online account management as an alternative

If calling is not convenient, you can manage your Chrysler Capital account online through their website. You can log in to view your balance, make payments, read statements, and update your account details without calling. The online portal is available 24/7 and often faster than waiting on the phone.

To use the online system, you will need to register with your account number and create a username and password. If you have never set up an online account, you can do this on the Chrysler Capital website. Once registered, you can access your account from any device with internet access.

What to do if you cannot reach the main line

If the main number is busy or you are having trouble connecting, check your loan documents or monthly statement — they often list alternative contact numbers or a customer service email address. You can also visit the Chrysler Capital website directly to find additional contact options, including mailing addresses for sending payments or correspondence.

Some issues may require contacting Stellantis directly rather than Chrysler Capital. If your question involves a vehicle defect, warranty claim, or recall, you may need to reach Chrysler customer service instead. The representative who answers can direct you to the right department if your issue falls outside Chrysler Capital's scope.

Preparing for your call

Before you call, gather the documents you will need. Have your account number, VIN, or the phone number associated with your account ready. If you are calling about a specific problem — a missed payment, a billing error, or a payment dispute — have the relevant dates and amounts written down. This helps the representative understand your situation quickly and find a solution faster.

If you are calling to discuss a loan modification, refinancing, or hardship option, be prepared to discuss your financial situation. The representative may ask about your income, employment status, or other obligations. Having this information ready makes the conversation more productive.

Payment options beyond the phone

Chrysler Capital accepts payments through multiple channels. You can pay online, by phone, by mail, or through automatic bank transfers. Many people set up automatic payments so they do not have to remember to pay each month. You can arrange this by phone or through the online portal.

If you are mailing a check, include your account number on the check and send it to the address listed on your statement. Mail payments take longer to process than online or phone payments, so plan accordingly if your payment is due soon.

Frequently Asked Questions

What is the best time to call Chrysler Capital to avoid long wait times?

Early morning (8 a.m. to 10 a.m. Eastern) and late afternoon (4 p.m. to 5 p.m. Eastern) typically have shorter wait times than midday. Calling on Tuesday, Wednesday, or Thursday is usually faster than Monday or Friday, when call volume is higher.

Can I make a payment over the phone without speaking to a representative?

Yes. The automated system allows you to make a one-time payment by following the voice prompts. You will need your account number and a debit card or bank account information. This works 24/7 and does not require waiting for a representative.

What if I need to dispute a charge on my Chrysler Capital account?

Call the main number and ask to speak with a representative about a billing dispute. Have the charge details and any supporting documents ready. The representative will document your dispute and explain the process for investigating it. Some disputes can be resolved on the call, while others may take several business days.

Is there a way to reach Chrysler Capital outside of business hours for emergencies?

The automated system is available 24/7 for payments and balance inquiries. For urgent issues outside business hours, check your loan documents for an emergency contact number. Most routine issues can wait until business hours, but if your vehicle is at risk of repossession, contact them as soon as possible during business hours.

Do I need to call if I want to set up automatic payments?

No. You can set up automatic payments online through the Chrysler Capital website or by calling during business hours. The online method is faster and does not require speaking to anyone. You can choose the payment date and amount, and the system will deduct it automatically each month.