Audi Connect Care is Audi's subscription service for remote vehicle features and support

Audi Connect Care bundles remote services, emergency information, and vehicle connectivity into a single subscription. The service lets you lock or unlock your car from your phone, check fuel level and mileage remotely, and receive emergency roadside help through Audi's dispatch center. It also includes stolen vehicle recovery information and automatic crash notification that alerts emergency services if your airbags deploy.

The service runs through the Audi mobile app and requires an active subscription. Pricing and what features are included vary by model year and region — some newer Audi vehicles come with a trial period included, while others require you to purchase a subscription separately. The subscription renews annually unless you cancel it.

Key Takeaways

  • Audi Connect Care gives you remote access to lock, unlock, and monitor your vehicle through the Audi mobile app.
  • The service includes emergency roadside information, stolen vehicle recovery, and automatic crash notification.
  • Subscription cost and included features depend on your vehicle's model year and where you live.
  • Many new Audi vehicles include a trial subscription; after the trial ends, you choose whether to continue paying for the service.
  • You manage your subscription through your Audi account, and you can cancel at any time.

What remote features come with the subscription

The core remote features let you interact with your car from anywhere using the Audi app. You can lock and unlock the doors, flash the lights, and sound the horn — useful if you cannot remember whether you locked up or need to locate your car in a parking lot. The app also shows you real-time fuel level, mileage, service reminders, and whether any doors or windows are open.

Some vehicles also include remote climate control, which lets you start the engine and adjust the heating or air conditioning before you get in. This feature is available on select models and depends on your vehicle's year and trim level. The app sends you notifications if the car is moved without authorization or if a door is opened unexpectedly.

Emergency and roadside information included

Audi Connect Care includes access to roadside information through Audi's dispatch center. If you break down, run out of fuel, have a flat tire, or lock yourself out, you can call or request help through the app. The dispatcher can send a tow truck or service vehicle to your location. This service covers the dispatch and coordination; towing costs and repair charges may explore depending on your situation and coverage.

The subscription also includes automatic crash notification. If your vehicle's airbags deploy, the system automatically alerts Audi's emergency response center with your location. A representative can then contact emergency services on your behalf if you do not respond. Stolen vehicle recovery information means Audi can work with law enforcement to help locate your car if it is stolen.

How to set up and manage your subscription

To use Audi Connect Care, you need an Audi account and the official Audi mobile app, available on iOS and Android. When you create your account, you link it to your vehicle using your Vehicle Identification Number (VIN) and other registration details. Once linked, the app connects to your car's built-in cellular modem.

If your vehicle came with a trial subscription, it activates automatically when you set up your account. The trial period typically lasts for a set number of months — check your owner's manual or contact your Audi dealer to confirm the length for your model. When the trial ends, you receive a notification and can choose to purchase a subscription or let the service expire.

To manage your subscription, log into your Audi account through the app or the Audi website. You can view your subscription status, see when it renews, update your payment method, and cancel at any time. Cancellation takes effect at the end of your current billing period.

Pricing and what affects the cost

Audi Connect Care subscription costs vary by region and vehicle model year. Newer vehicles often have different pricing than older ones, and some markets offer promotional rates for the first year. Your Audi dealer can provide the current price for your specific vehicle, or you can check the pricing in your Audi account after linking your car.

Some Audi vehicles include a complimentary trial period as part of the purchase or lease agreement. After the trial ends, you pay the annual subscription fee if you want to keep the service active. A few high-end models or special editions may include Connect Care as a permanent feature at no additional cost — your dealer can tell you whether this applies to your vehicle.

What happens if your subscription expires

If you do not renew your subscription when it expires, the remote features stop working when ready. You will no longer be able to lock or unlock your car remotely, check its status through the app, or access roadside information through Audi's dispatch center. The app remains installed on your phone, but it will show that your subscription is inactive.

You can reactivate your subscription at any time by purchasing a new subscription through your Audi account or by contacting your dealer. There is no penalty for letting your subscription lapse, and you can restart it whenever you choose. If you reactivate, the app reconnects to your vehicle and all features resume.

Troubleshooting common issues

If the app cannot connect to your vehicle, first check that your car's cellular modem has an active connection. Some vehicles require a separate cellular subscription for the modem itself, separate from Audi Connect Care. Verify that your Audi account is linked to the correct vehicle using your VIN, and make sure you are logged in to the app.

If remote features are not working even though your subscription is active, try logging out of the app, closing it completely, and logging back in. Restart your phone if the issue persists. If the problem continues, contact Audi customer service through the app or call your local Audi dealer — they can check whether your vehicle's modem is functioning and whether there are any service bulletins affecting your model.

Frequently Asked Questions

Does Audi Connect Care work if my car is not connected to the internet?

No. Audi Connect Care requires your vehicle to have an active cellular connection through its built-in modem. If the modem loses signal or is not activated, remote features will not work. Some vehicles require a separate cellular subscription for the modem; check your owner's manual to see whether your car needs one.

Can I share my Audi Connect Care subscription with family members?

You can add other users to your Audi account, and they can access the app and control the vehicle through their own phones. However, the subscription itself is tied to one Audi account. Each person using the app must have their own login, but they all use the same subscription you purchased.

What if I sell my car — does the subscription transfer to the new owner?

No. When you sell your vehicle, the subscription remains tied to your account and your vehicle's VIN. The new owner will need to create their own Audi account and purchase their own subscription. You should cancel your subscription when you sell the car to avoid being charged for a service you no longer use.

Is Audi Connect Care the same as Audi's navigation or infotainment system?

No. Audi Connect Care is a separate subscription for remote vehicle control and emergency services. Your vehicle's built-in navigation and infotainment system work independently. Some features, like receiving traffic updates or downloading map updates, may require their own subscriptions or connections, depending on your vehicle's year and equipment.

What should I do if I cannot access the app or my account is locked?

Visit the Audi website and use the "Forgot Password" option to reset your login. If you continue to have trouble accessing your account, contact Audi customer service directly through the website or call your local Audi dealer. They can verify your identity and help you regain access to your account.