What the Michigan State Ticket Office does and how to reach it

The Michigan State Ticket Office is a single point of contact for purchasing tickets to events held at state-owned or state-operated venues across Michigan. It handles ticket sales for performances, sports events, and other programs at facilities like the Wharton Center for Performing Arts at Michigan State University, the Breslin Center, and other state venues. You can reach the office by phone, online, or by visiting in person at their location in Lansing.

The office does not handle tickets for all events in Michigan — only those at state-operated facilities. Private venues, local theaters, and independently run event spaces have their own ticketing systems. If you are looking for tickets to an event and are unsure whether the State Ticket Office handles it, calling them directly is the fastest way to find out.

Key Takeaways

  • The Michigan State Ticket Office sells tickets only for events at state-owned or state-operated venues, not for private venues or independent theaters.
  • You can purchase tickets by phone, through their website, or in person at their Lansing office during business hours.
  • Ticket prices, availability, and refund policies vary by event and venue, so check the specific event details before purchasing.
  • If you have questions about a specific event or need to modify an order, contact the office directly rather than relying on third-party ticket resellers.

How to purchase tickets by phone or online

The State Ticket Office accepts phone orders during their posted business hours. When you call, have the event name, date, and your preferred seating information ready. Payment is typically accepted by credit card over the phone. The office can also answer questions about seat location, pricing tiers, and any restrictions on the event.

Online ticket purchases are available through the State Ticket Office website. The website shows available events, seat maps for most venues, and real-time availability. You can complete your purchase and print tickets at home or arrange for will-call pickup. Online ordering is available outside business hours, though phone support is not.

In-person ticket sales at the Lansing office

The State Ticket Office maintains a physical location in Lansing where you can purchase tickets in person. This option is useful if you prefer to see a seat map in detail, have questions about multiple events, or want to pay by cash or check. Staff can also help you understand venue layout and accessibility options.

Hours of operation vary by season and may change around holidays. Call ahead or check the website to confirm current hours before making the trip. The office is closed on state holidays and some weekends, depending on the event calendar.

Ticket prices, fees, and refund policies

Ticket prices are set by the venue and event promoter, not by the State Ticket Office. Prices vary widely depending on the event, performer, and seat location. The office adds a service fee to each ticket purchase; the amount depends on the event and how you purchase (phone, online, or in person). These fees are disclosed before you complete your purchase.

Refund and exchange policies are determined by the specific event and venue. Some events are non-refundable, while others allow returns within a set window. The State Ticket Office website and phone staff can tell you the policy for your specific event before you buy. If an event is cancelled, the office typically issues refunds automatically or offers exchanges for a rescheduled date.

Accessibility and special seating requests

The State Ticket Office can help arrange accessible seating for people with mobility, hearing, or vision needs. When you purchase tickets, mention any accessibility requirements, and staff will direct you to appropriate seats or sections. Some venues offer companion seating, wheelchair spaces, or assisted listening devices.

If you need specific accommodations that are not obvious from the seat map, call the office to discuss your needs. They can often reserve seats in advance or provide information about what the venue offers. Requests made in advance give the office time to coordinate with the venue and may support your needs are met.

What to do if you have problems with your order

If your tickets do not arrive, you cannot access your online account, or you need to change your order, contact the State Ticket Office directly with your order number or confirmation email. Phone support is usually faster for urgent issues. Have your payment method and the event details ready when you call.

If you purchased through a third-party reseller or broker rather than directly from the State Ticket Office, contact that reseller first — the State Ticket Office cannot modify orders placed elsewhere. If you bought directly from the office and the reseller is refusing to help, the office can sometimes intervene, but this process takes longer.

Finding events and checking what is available

The State Ticket Office website lists upcoming events at all state-operated venues. You can search by venue, date, or event type. The calendar updates as new events are announced, though not all events are ticketed through the State Ticket Office — some venues manage their own sales.

If you know which venue you want to visit but are not sure what is coming up, the venue's own website often has a full calendar. You can then contact the State Ticket Office to purchase tickets, or the venue may direct you to their ticketing partner. Checking both sources ensures you do not miss events.

Frequently Asked Questions

Can I buy tickets for events outside Michigan?

No. The State Ticket Office handles only events at state-owned or state-operated venues in Michigan. For events in other states, you will need to contact that state's venue or use a national ticketing service.

What if I lost my tickets or need a replacement?

Contact the State Ticket Office with your order number or confirmation email. If you purchased online and printed at home, you can usually reprint them. If you arranged will-call pickup, the venue can look up your order by name and order number on the day of the event.

Can I transfer my tickets to someone else?

Transfer policies vary by event. Some tickets are fully transferable; others are restricted to the original purchaser. Check the event details or call the State Ticket Office to learn the policy for your specific tickets before you try to give them away or resell them.

Do I have to buy through the State Ticket Office, or can I use other ticket sellers?

You can purchase directly from the State Ticket Office or through authorized resellers. Buying directly from the State Ticket Office often means lower fees and faster customer service if something goes wrong. Resellers may charge additional markups.

What payment methods does the State Ticket Office accept?

The office accepts major credit cards by phone and online. In-person purchases may also accept cash or check, depending on the location. Confirm accepted payment methods when you contact the office or before you visit.