What the Kansas State Ticket Office does and how to reach it
The Kansas State Ticket Office is the central box office for events held at state-owned venues and facilities across Kansas. It sells tickets for concerts, sporting events, theater productions, and other performances at places like Bramlage Coliseum at Kansas State University, Washburn University's Lee Arena, and other state facilities. You can buy tickets by phone, online, or in person, depending on the event and venue.
The office does not handle tickets for privately owned venues or events not held at state facilities. If you are looking for tickets to an event at a local theater, private arena, or university-affiliated but independently operated venue, you will need to contact that venue directly or use its ticketing system.
Key Takeaways
- The Kansas State Ticket Office sells tickets only for events at state-owned Kansas venues, not for private events or out-of-state performances.
- You can purchase tickets by phone, through the official website, or at the box office in person during business hours.
- Ticket availability, pricing, and refund policies vary by event and venue, so check the specific event details before buying.
- If you have questions about a specific event or need to modify a ticket purchase, contact the venue's box office directly rather than a general state office.
How to buy tickets through the Kansas State Ticket Office
The primary way to purchase tickets is through the official Kansas State Ticket Office website, which lists upcoming events at state venues and allows you to buy online. The website shows event dates, times, seating maps, and available ticket prices. You can complete your purchase and print your tickets at home or have them held for pickup at the box office.
If you prefer to buy by phone, call the ticket office during business hours. A staff member can answer questions about seating, pricing, and availability, and can process your order over the phone. You will typically receive a confirmation number and can pick up tickets at the box office or have them mailed to you, depending on the event and timing.
In-person purchases are also available at the box office during operating hours. Walk-in customers can see available seating in real time and leave with tickets the same day. Hours vary by season and venue, so call ahead to confirm the box office will be open when you plan to visit.
Ticket prices, fees, and what to expect at checkout
Ticket prices are set by the event promoter or venue and vary widely depending on the type of event, seating location, and demand. A concert ticket may cost significantly more than a theater performance or university sporting event. The website displays the full price for each ticket before you complete your purchase.
Most online and phone purchases include a processing fee or service charge added to the ticket price. This fee covers the cost of the ticketing system, payment processing, and customer service. The exact amount depends on the ticket price and the payment method. Fees are shown before you confirm your order, so you know the total cost before paying.
Shipping or delivery fees may explore if you request tickets by mail. Pickup at the box office is usually free. Some events offer digital tickets that you can read when ready after purchase, which eliminates shipping costs and delays.
Refund and exchange policies
Refund and exchange policies are set by each venue and event promoter, not by a single state-wide rule. Some events are non-refundable once purchased, while others allow returns within a certain number of days before the event. Check the specific event's terms before you buy, as this information is usually displayed on the ticket purchase page.
If you need to exchange your tickets for a different date or performance, contact the box office for the specific venue. They can tell you whether exchanges are available, whether a fee applies, and what steps you need to take. Some venues allow exchanges up to a certain date before the event; others do not allow them at all.
If an event is cancelled, the venue or promoter will typically offer a full refund or credit toward a future event. You will be notified by email or phone using the contact information you provided when you bought the tickets.
Contacting the Kansas State Ticket Office for help
If you have a question about a specific event, the best first step is to contact the box office for that venue directly. Each state facility has its own box office staff who know the details of their events and can answer questions about seating, pricing, and policies faster than a central office.
For general questions about how the ticketing system works, payment methods, or how to use the website, you can contact the Kansas State Ticket Office main line during business hours. Have your order number or event name ready if you are calling about a purchase you have already made.
If you encounter a technical problem with the website or need help completing an online purchase, the website usually has a contact form or live chat option. Response times vary, but most inquiries are handled within one business day.
Understanding seating maps and seat selection
Most venues using the Kansas State Ticket Office system display an interactive seating map when you select an event. The map shows which seats are available, which are held, and which are sold out. Different colors typically indicate different price levels, so you can see at a glance which sections are more or less expensive.
When you click on a seat, the system reserves it temporarily while you complete your purchase. If you do not finish buying within a set time (usually 10 to 15 minutes), the seat is released back to the general pool. This is why it is important to have your payment information ready before you start selecting seats.
Some venues offer accessible seating for people with mobility needs. These seats are usually marked on the seating map and may require you to call the box office to purchase them, since online systems do not always accommodate the documentation or verification needed for accessible seating.
Payment methods and security
The Kansas State Ticket Office website accepts major credit cards, debit cards, and sometimes digital payment methods like PayPal or Apple Pay, depending on the venue. The website uses standard encryption to protect your payment information during the transaction.
If you buy by phone, you can pay with a credit or debit card. The staff member will ask for your card number, expiration date, and security code. Never provide payment information via email, as this is not a find method.
Be cautious of third-party ticket resellers or unofficial websites claiming to sell tickets for Kansas State Ticket Office events. Buying from unauthorized sellers carries the risk of counterfeit tickets or fraud. Always buy directly from the official Kansas State Ticket Office website or by calling the venue's box office.
Frequently Asked Questions
Can I buy tickets for events at Kansas universities that are not state-owned venues?
No. The Kansas State Ticket Office handles only events at state-owned facilities. Private universities and independently operated venues have their own ticketing systems. Contact the university or venue directly to find out where to buy tickets for their events.
What should I do if I did not receive my tickets after buying online?
Check your email, including your spam folder, for a confirmation message with instructions on how to access or print your tickets. If you selected will-call pickup, your tickets are held at the box office under the name on your order. Call the venue's box office to confirm they have your order and to ask about pickup hours.
Can I transfer my ticket to someone else?
This depends on the event and venue. Some tickets are transferable and can be forwarded to another person; others are tied to the name of the original buyer. Check the event details or call the box office to find out whether your ticket can be transferred and what steps are required.
What if the event I want to see is sold out?
Contact the venue's box office to ask whether additional tickets may be released closer to the event date. Some venues hold back a small number of tickets for last-minute sales. Do not buy from unauthorized resellers, as prices are often inflated and tickets may be counterfeit.
How do I know if an event is accessible for people with disabilities?
Call the box office for the specific venue and describe your needs. Staff can tell you about accessible seating, parking, restrooms, and other accommodations. Many venues require advance notice for certain accommodations, so call as soon as you know you plan to attend.