Where to find your suspension number

Your suspension number is on the official notice you received from ServiceOntario when your license was suspended. Look for a document titled "Notice of Suspension" or "Notice of Administrative Suspension" — this is the letter that told you your license was no longer valid. The suspension number appears near the top of the page, usually labeled as "Suspension Number," "File Number," or "Reference Number." It is a combination of letters and numbers specific to your case.

If you cannot locate the original notice, you can contact ServiceOntario directly to retrieve it. Call 1-800-387-3445 (toll-free in Ontario) or visit a ServiceOntario office in person. Have your driver's license number and date of birth ready when you call. ServiceOntario staff can look up your suspension record and provide the number over the phone or issue a new copy of your notice.

Key Takeaways

  • Your suspension number appears on the official notice you received from ServiceOntario when your license was suspended.
  • The number is usually labeled "Suspension Number," "File Number," or "Reference Number" near the top of the notice.
  • If you lost the notice, call ServiceOntario at 1-800-387-3445 with your driver's license number and date of birth to get it again.
  • You will need this number when you contact ServiceOntario about reinstating your license or paying any fines related to the suspension.

What the suspension notice contains

The notice from ServiceOntario includes more than just the suspension number. It states the reason for your suspension — whether it is due to unpaid fines, a medical condition, a criminal conviction, accumulation of demerit points, or another reason. The notice also tells you the date the suspension began and, in many cases, when it will end or what you must do to have it lifted.

Read the entire notice carefully, because it often includes instructions for what happens next. Some suspensions are automatic and will end on a specific date. Others require you to take action — such as paying a fine, completing a driver improvement course, or submitting medical documentation — before you can drive again. The notice will explain which type applies to you.

Using your suspension number with ServiceOntario

Once you have your suspension number, use it whenever you contact ServiceOntario about your case. When you call, email, or visit in person, provide this number so the staff member can pull up your exact record when ready. This saves time and prevents confusion if there are multiple suspensions or cases in the system.

You will need the suspension number to ask about the status of your suspension, find out what steps you must take to reinstate your license, or confirm that a suspension has been lifted. If you are paying a fine or fee related to the suspension, the number helps may support the payment is credited to the correct case.

Finding your suspension number online

ServiceOntario does not currently offer a public online portal where you can look up your suspension number yourself. However, you can request your driving record through the ServiceOntario website, which will show any active suspensions and may include reference numbers. Visit ontario.ca and search for "driving record" to find the request form.

Requesting your full driving record takes longer than a phone call — usually five to ten business days — but it gives you a complete written document showing your suspension history. This can be useful if you need proof of the suspension for insurance purposes or legal proceedings.

What to do if you cannot find the notice

If your original notice is lost or damaged, do not wait to contact ServiceOntario. The sooner you reach out, the sooner you can get the information you need to move forward. Call 1-800-387-3445 and explain that you need a copy of your suspension notice or your suspension number. Have your driver's license number, date of birth, and full name ready.

ServiceOntario can issue a replacement notice by mail, which typically arrives within one to two weeks. If you need the information urgently, ask if they can provide the suspension number over the phone when ready and mail the full notice afterward.

Suspension numbers for different types of suspensions

The format of your suspension number does not change based on why your license was suspended. Whether your suspension is due to unpaid fines, medical reasons, criminal conviction, or demerit points, the number is still a reference code that ServiceOntario uses to track your case. The reason for the suspension will be stated separately in your notice, not encoded in the number itself.

Different reasons for suspension do require different steps to reinstate your license, but your suspension number remains the same throughout the process. Keep it in a safe place so you have it whenever you need to contact ServiceOntario or provide proof of your suspension status.

Frequently Asked Questions

What if I have multiple suspensions?

You may have more than one suspension number if your license has been suspended multiple times or for different reasons. Each suspension has its own number. When you contact ServiceOntario, ask for all active suspension numbers so you understand every restriction on your license.

Can I use my suspension number to check the status online?

ServiceOntario does not have a public online tool where you enter your suspension number to check status. You must call 1-800-387-3445 or visit an office in person. However, you can request your full driving record online through ontario.ca, which will show suspension details.

Do I need my suspension number to pay a fine?

Having your suspension number makes the payment process faster and ensures the money goes to the correct case. If you are paying a fine related to your suspension, provide the number when you pay. You can usually pay by phone, online, or in person at a ServiceOntario office.

What if the suspension number on my notice is unclear or smudged?

Call ServiceOntario at 1-800-387-3445 and provide your driver's license number and date of birth. They can read the correct number to you over the phone and can mail a replacement notice if needed.