What Safelite's chip repair service does

Safelite offers windshield chip repair at most of its locations and through its mobile service, where a technician comes to your car. The repair fills the chip with a specialized resin that hardens and bonds the glass, stopping the crack from spreading. The goal is to restore the structural integrity of the windshield and improve visibility, though the repair site will remain visible.

Chip repair works best on damage smaller than a dollar bill and located away from the driver's line of sight. If the chip is larger, in the driver's direct view, or has cracks radiating from it, Safelite will recommend windshield replacement instead. The repair typically takes 30 minutes to an hour, and you can drive the car when ready after, though Safelite recommends waiting a few hours before highway driving.

Key Takeaways

  • Safelite chip repair costs between $50 and $150 depending on chip size and location, though your insurance may cover it with little or no out-of-pocket cost.
  • You can book a repair at a Safelite location, request mobile service to your home or workplace, or call 1-800-SAFELITE to schedule.
  • The repair process involves cleaning the chip, injecting resin, and curing it with UV light, and takes about 30 to 60 minutes.
  • Safelite will recommend replacement instead of repair if the chip is larger than a dollar bill, in your direct line of sight, or surrounded by cracks.

How to schedule a chip repair with Safelite

You have three ways to book: online at safelite.com, by phone at 1-800-SAFELITE, or by walking into a Safelite location. Online booking lets you choose a date and time slot and select whether you want to go to a store or have a technician come to you. If you call, a representative will confirm your vehicle details, insurance information, and preferred appointment time.

For mobile service, Safelite will ask for your location and a window of time when you'll be available. The technician typically arrives within a few days. If you go to a store location, wait times vary by location and time of day; calling ahead can tell you how busy they are. Bring your driver's license, vehicle registration, and insurance card.

What happens during the repair appointment

The technician will inspect the chip to confirm it's repairable. They'll clean the damaged area and remove any loose glass or debris. Next, they inject a specialized resin into the chip under pressure, which fills the void and bonds to the glass. The resin is then cured using an ultraviolet (UV) light, which hardens it in place.

Once cured, the technician will polish the area smooth and check that the repair is solid. The entire process usually takes 30 to 60 minutes. You'll be told to avoid washing the windshield or driving on highways for a few hours to let the resin fully set. Some Safelite locations may ask you to wait in the store or a waiting area; others will let you leave and return when the repair is done.

Cost and insurance coverage for chip repair

Safelite chip repair typically costs between $50 and $150, depending on the size of the chip and whether it's in a standard location or near the edge of the windshield. Prices vary by location. Many auto insurance policies cover glass damage under the comprehensive coverage section, often with a deductible of $250 to $1,000. If your deductible is higher than the repair cost, you'll pay out of pocket.

Some insurance companies have a direct billing arrangement with Safelite, meaning Safelite bills your insurer and you pay only your deductible at the appointment. Others require you to pay Safelite and then submit a claim to your insurance company for reimbursement. Call your insurance company before booking to find out which applies to your policy. A few insurers waive the deductible for glass-only claims, so it's worth asking.

When Safelite recommends replacement instead of repair

Safelite will not repair a chip if it's larger than about one inch across, if it's directly in your line of sight while driving, or if cracks radiate outward from the chip. Chips in these situations compromise the windshield's structural strength and can worsen quickly. Safelite will recommend a full windshield replacement, which costs more but is necessary for safety.

If you're told replacement is needed, ask Safelite for a quote. Replacement costs vary widely based on your vehicle model, whether the windshield has sensors or heating elements, and your location. Your insurance may cover replacement under comprehensive coverage, again subject to your deductible. Some insurance companies offer glass replacement with no deductible as a benefit.

What to do if you're unsure whether repair or replacement is needed

If you're not certain whether your chip can be repaired, Safelite offers free inspections at most locations. You can also take a photo of the chip and upload it through the Safelite website or app to get a preliminary assessment. The technician will give you a definitive answer once they see the damage in person.

If you disagree with Safelite's recommendation, you can seek a second opinion from another glass repair shop. Some independent glass shops may repair chips that Safelite recommends replacing, though the repair may not last as long. Your insurance company can also advise whether they would cover a repair versus a replacement.

Frequently Asked Questions

Can I drive my car right after the chip repair is done?

Yes, you can drive when ready, but Safelite recommends waiting a few hours before highway driving to let the resin fully cure. Local driving at normal speeds is usually fine right away. Avoid washing the windshield or running the wipers hard for at least 24 hours.

Will the chip repair be visible after it's done?

Yes, the repair site will remain visible, though it should be much less noticeable than the original chip. The resin fills the void and stops the crack from spreading, but it doesn't make the glass look brand new. If the chip is in your direct line of sight, this is one reason Safelite may recommend replacement instead.

What if the chip gets worse after Safelite repairs it?

Safelite typically backs its repairs with a warranty, though the terms vary by location. If the repair fails within the warranty period, contact Safelite and they will redo the repair or recommend replacement. Keep your receipt and ask about the warranty when you book.

Does Safelite repair chips on side windows or rear windshields?

Yes, Safelite repairs chips on all windows, though the cost and process are the same. Chips on rear windshields and side windows are often easier to repair because they're not in your direct line of sight, so repair is more likely to be recommended.

Can I use Safelite if my insurance doesn't cover glass damage?

Yes, you can pay out of pocket. The repair will cost $50 to $150 depending on the chip size. If you don't have comprehensive coverage and want to avoid future out-of-pocket costs, you can add glass coverage to your policy, though it usually has a waiting period before it takes effect.