Where to go and what you'll need

You can replace your Massachusetts driver's license at any RMV (Registry of Motor Vehicles) branch office. The RMV is the state agency that issues and renews all driver's licenses in Massachusetts. You do not need an appointment at most branches, though some locations now offer reservation slots that can shorten your wait.

Before you go, gather these documents: your current license (if you still have it), proof of your Social Security number, and proof of your Massachusetts residency. Proof of residency can be a utility bill, lease, mortgage statement, or bank statement dated within the last 60 days. If your license was lost or stolen, bring a police report if you have one — it is not required, but it can speed up the process.

Bring your documents in their original form or certified copies. The RMV does not accept photocopies for proof of residency or Social Security number verification.

Key Takeaways

  • Visit any RMV branch office in person; you cannot replace a license by mail or online in Massachusetts.
  • Bring your current license, proof of Social Security number, and proof of residency dated within 60 days.
  • The replacement fee is $50 for a standard license, and the new license arrives by mail in 7 to 10 business days.
  • If your license was lost or stolen, a police report helps but is not required to get a replacement.
  • Check the RMV website for branch hours and locations before you go, as hours vary by office.

The replacement fee and how long it takes

The fee to replace a Massachusetts driver's license is $50. You pay this at the RMV branch when you submit your paperwork. The RMV accepts cash, check, debit card, and credit card at most locations, though a few branches may have payment method restrictions — calling ahead to confirm is worth the time if you only have one form of payment available.

After you pay and complete your process, the RMV mails your new license to the address on file. Standard delivery takes 7 to 10 business days. You will receive a temporary paper license at the branch that you can use to drive while you wait for the plastic card to arrive.

If you need the license faster, some branches offer expedited service for an additional fee, though availability varies. Call the branch you plan to visit to ask whether expedited replacement is available and what it costs.

What happens if your license was lost or stolen

If your license was lost, you can replace it using the same process as a regular replacement — no police report is required. However, if your license was stolen, filing a police report first is a smart step. The report gives you documentation in case the stolen license is used fraudulently, and it can help protect you if someone tries to open accounts in your name.

Bring the police report number or a copy of the report to the RMV. The staff can note in the system that the license was stolen, which flags it if anyone tries to use it. This does not change the replacement process or fee, but it creates a record that protects you.

If you suspect your license information has been used for fraud, contact the Massachusetts Attorney General's office or file a report with the Federal Trade Commission at IdentityTheft.gov.

Finding your nearest RMV branch and checking hours

The RMV operates branch offices throughout Massachusetts. You can find the full list of locations, hours, and services at mass.gov/rmv. The website shows which branches offer in-person replacement service (most do) and whether each location requires an appointment or accepts walk-ins.

Hours vary significantly by branch. Some are open Monday through Friday only, while others have Saturday hours. A few branches have extended evening hours on certain days. Checking the website before you go prevents a wasted trip.

If you live near the border of another state, you cannot use an out-of-state RMV office to replace a Massachusetts license. You must visit a Massachusetts branch.

What to do if you cannot visit an RMV branch in person

Massachusetts does not allow license replacement by mail or through an online portal. You must appear in person at an RMV branch. However, if you have a medical condition or disability that makes travel difficult, contact the RMV directly to ask about accommodations. Some branches can arrange for a staff member to meet you in a more accessible location, though this is handled case-by-case.

If you are temporarily out of state or out of the country, you will need to wait until you can return to Massachusetts to replace your license. The temporary paper license issued at the branch is valid for driving in Massachusetts and most other states while you wait for your permanent card.

Updating your information at the same time

If your address, name, or other information has changed since your current license was issued, you can update it when you replace the license. Bring proof of the change — for an address change, bring proof of residency at your new address; for a name change, bring a certified copy of your marriage certificate, divorce decree, or court order.

Updating your information does not add to the replacement fee or processing time. The RMV handles both the replacement and the update in a single transaction.

Frequently Asked Questions

Can I drive with the temporary paper license while I wait for my new card?

Yes. The temporary license issued at the RMV branch is valid for driving in Massachusetts and most other states. Keep it with you while you drive, just as you would your permanent license. Once your new plastic card arrives, the temporary license is no longer needed.

What if my license expired while I was waiting for the replacement?

The temporary paper license remains valid even if your old license has expired. When your new card arrives, it will be issued with a new expiration date based on your age and license class. You do not need to renew separately.

Do I need to replace my license if I only lost my Social Security card?

No. Your driver's license and Social Security card are separate documents. If you lost your Social Security card, you would contact the Social Security Administration, not the RMV. Your driver's license replacement is only necessary if the license itself is lost, stolen, or damaged.

Can someone else pick up my new license for me?

No. The new license is mailed directly to your address on file by the RMV. You cannot have it sent to another person or picked up by someone else. If your mailing address is incorrect, update it at the RMV branch before you leave.

What if my new license arrives damaged or with an error?

Contact the RMV branch where you applied and explain the problem. Bring the damaged or incorrect license with you. The RMV can issue a corrected replacement, usually at no additional charge if the error was made by the RMV.