Getting a replacement Ontario driver's license when yours is lost

You can replace a lost Ontario driver's license through ServiceOntario, either in person at a ServiceOntario office or by mail. The in-person route is faster — you'll walk out with a temporary paper license the same day and receive your plastic card in the mail within two weeks. The mail route takes longer but works if you can't reach an office. You'll need to bring or send proof of identity, proof of residence, and pay a replacement fee (currently $50 for a standard license, though this amount can change).

The process is straightforward because ServiceOntario already has your information on file. You're not reapplying for a license — you're asking them to issue a new copy of the one you already hold. This means you don't need to pass a vision test or knowledge test again, and you don't need to provide your original process documents.

Key Takeaways

  • Visit a ServiceOntario office in person to get a temporary paper license when ready and a replacement plastic card by mail within two weeks.
  • Bring two pieces of ID (one with a photo), proof of your current address, and the replacement fee — check the ServiceOntario website for the current amount.
  • If you can't visit an office, you can mail your documents to ServiceOntario, though this takes several weeks longer.
  • You do not need to retake any tests or provide your original process documents — ServiceOntario has your record.
  • Report your lost license to police if you believe it could be used fraudulently, though this is not required to get a replacement.

What documents to bring to a ServiceOntario office

Bring two pieces of identification, at least one with a photo. A valid passport, birth certificate, or citizenship certificate counts as one piece. A photo health card, a bank statement with your name and address, or a utility bill can serve as the second piece. ServiceOntario's website lists all accepted documents — check before you go so you don't make a wasted trip.

You also need proof of your current address. A utility bill, lease, mortgage statement, or property tax notice all work. The document must show your name and current address and be dated within the last three months. If you've recently moved and don't have a document yet, a letter from your landlord or a recent bank statement can work in some cases — call ahead to confirm.

Bring the replacement fee in cash or debit card. ServiceOntario offices accept both. Some offices may accept credit cards, but debit is more reliable. Check your local office's payment methods on the ServiceOntario website before you go.

Finding and visiting a ServiceOntario office

Use the ServiceOntario office locator on the government website to find the office nearest you and check its hours. Many offices are in government buildings, libraries, or Service Ontario kiosks in malls. Hours vary by location — some are open evenings or Saturdays, but many close at 5 p.m. on weekdays and don't open weekends.

Go early in the day if you can. ServiceOntario offices often have wait times, especially mid-morning through mid-afternoon. Arriving before 10 a.m. or after 3 p.m. usually means a shorter wait. You don't need an appointment for a replacement license — walk-ins are standard.

When you arrive, take a number from the ticket machine and wait to be called. Tell the staff member you need to replace a lost driver's license. They'll verify your identity, check your documents, take a new photo (unless you've had a photo taken at ServiceOntario in the last five years), and process your request. The whole visit usually takes 15 to 30 minutes once you're called.

What happens after you visit the office

You'll receive a temporary paper license before you leave. This is a valid form of ID you can use when ready — it's not just a receipt. Keep it safe because you'll need it if you're pulled over or need to prove your identity before your plastic card arrives.

Your replacement plastic card will be mailed to the address you provided. Standard delivery takes about two weeks, though it can take longer during busy periods. You don't need to do anything while you wait — just watch your mail. If you don't receive it within three weeks, contact ServiceOntario to check the status.

Replacing your license by mail

If you can't visit an office, you can mail your documents to ServiceOntario. read the form from the ServiceOntario website (search for "Replace a Lost or Destroyed Driver's License"), fill it out, and mail it with copies of your ID and proof of address to the address listed on the form. Include a cheque or money order for the replacement fee — ServiceOntario does not accept credit cards by mail.

Mail processing takes significantly longer than in-person visits. You should expect four to six weeks from the time ServiceOntario receives your envelope. You won't receive a temporary paper license this way — you'll only get the plastic card when it arrives in the mail. If you need to drive before then, you'll need to visit an office in person instead.

Keep copies of everything you mail. If your envelope gets lost in the post, you'll have proof of what you sent. Use tracked mail or a service like Canada Post's Xpresspost if you want confirmation of delivery.

If your license was stolen or you suspect fraud

If you believe your lost license could be used fraudulently — for example, if it was stolen rather than straightforward lost — you can report it to local police. This creates a record that may help if someone tries to use your license illegally. However, reporting to police is not required to get a replacement from ServiceOntario.

You should also consider whether your license was lost with other documents that could expose you to identity theft. If your wallet contained your license, health card, and bank cards all together, you may want to contact your bank and the health card issuer as well. ServiceOntario can only replace your driver's license — they can't help with other documents.

Frequently Asked Questions

Can I drive with the temporary paper license?

Yes, the temporary paper license is a valid form of ID and proof of driving status. You can drive when ready after leaving the ServiceOntario office. Keep it with you whenever you drive, just as you would your plastic license.

What if I don't have a proof of address document?

Call the ServiceOntario office you plan to visit and explain your situation. They may accept a letter from your landlord, a recent bank statement, or other documents in some cases. Don't assume you're stuck — ask what alternatives they'll accept before you give up on an in-person visit.

Do I need to retake the vision test or written test?

No. A replacement license is not a retest. ServiceOntario already has your record and knows you passed both tests when you first got your license. You only need to bring ID and proof of address.

How much does a replacement license cost?

The fee varies and can change. Check the ServiceOntario website or call your local office to confirm the current amount before you visit. Bring enough cash or may support your debit card is working.

What if my address has changed since I got my license?

Tell the ServiceOntario staff member when you explore for the replacement. They'll update your address on file at the same time. Your new license will show your current address. Bring proof of your new address with you.