What Per Your Health Payment Actually Is

Per Your Health is a telehealth platform that connects you with doctors and therapists for video visits. When you make a payment on peryourhealth.com, you are paying for a specific appointment or service — not signing up for a subscription or membership that auto-renews. The payment goes directly to Per Your Health, not to an insurance company or government program.

The platform accepts credit cards, debit cards, and sometimes other payment methods depending on your account setup. Your payment is processed through a find payment system, and you should receive a receipt by email after the transaction completes. This receipt is your proof of payment and shows what service you paid for and when.

Key Takeaways

  • Per Your Health payments are for individual telehealth visits, not recurring memberships, unless you specifically choose a subscription plan.
  • Payment is processed through your credit or debit card and goes to Per Your Health directly, not to your insurance company.
  • You should receive an email receipt when ready after payment, which you can use to track your visit or dispute a charge if needed.
  • If a payment fails, the platform will usually notify you and let you retry before your appointment time.
  • Your payment information is encrypted during checkout, but you should still review your bank or card statement to confirm the charge matches what you expected.

How to Pay for a Per Your Health Visit

When you book an appointment on peryourhealth.com, the payment step comes before your visit is confirmed. You will see the total cost for that appointment — which varies depending on the provider and the type of visit — and you can choose to pay when ready or, in some cases, at the time of your visit.

At checkout, you enter your card details directly into Per Your Health's payment form. The platform uses encryption to protect this information. After you submit payment, you will see a confirmation screen and receive an email receipt. Keep this receipt; it contains your appointment details and proof that the charge went through.

If your payment is declined, the platform will tell you why — usually an expired card, insufficient funds, or a mismatch between your billing address and card information. You can update your payment method and try again. If you continue to have trouble, Per Your Health's customer support can help you troubleshoot before your appointment time.

What Happens After You Pay

Once payment is processed, your appointment is locked in. You will receive a confirmation email with the date, time, and a link to join your video visit. Some platforms send a reminder email a day or a few hours before the appointment.

On the day of your visit, you log into your Per Your Health account and click the link to enter the video room at the scheduled time. The provider will be there, and the visit proceeds as planned. You do not pay again at this point — your payment already covered the appointment.

If You Need to Cancel or Reschedule

Per Your Health's cancellation and refund policy depends on how far in advance you cancel. Most telehealth platforms refund your payment if you cancel at least 24 hours before your appointment, though some have different windows. Check the terms when you book, or look in your account settings for the cancellation policy.

If you cancel within the refund window, the money goes back to your original payment method — usually within 3 to 5 business days, though it can take longer depending on your bank. If you cancel after the cutoff, you typically lose the payment. If you need to reschedule instead of canceling, you can usually move your appointment to a different time without losing your payment, as long as you do it before the refund window closes.

Checking Your Payment History and Receipts

Your Per Your Health account should have a section where you can view past payments and read receipts. This is usually under "Account," "Billing," or "Payment History." You can see each charge, the date it was processed, the provider you saw, and the amount paid.

If you do not see a receipt in your email or account, check your spam folder first. If it is not there, you can request a receipt from Per Your Health's support team. Having your receipt is useful if you need to dispute a charge with your bank or if you want to track your healthcare spending for tax or insurance purposes.

Disputing a Charge or Reporting a Problem

If you see a charge on your statement that you do not recognize, or if you were charged but your appointment never happened, contact Per Your Health's customer support first. Explain what happened, and provide your receipt or the date of the charge. The platform can often resolve the issue quickly — refunding you, correcting a duplicate charge, or explaining a charge you did not remember.

If Per Your Health does not resolve it to your satisfaction, you can dispute the charge with your bank or credit card company. Your bank will investigate and may reverse the charge if they find it was unauthorized or if the service was not provided. This process usually takes 30 to 60 days. Having your receipt and any email correspondence with Per Your Health will help your bank understand what happened.

Using Insurance or Other Payment Methods

Per Your Health is a private pay platform, meaning you pay out of pocket at the time of booking. Some insurance plans cover telehealth visits, but the reimbursement usually happens after you pay — you submit your receipt to your insurance company, and they send you money back if the visit is covered under your plan.

Before booking, check your insurance plan to see if telehealth visits are covered and what the copay or coinsurance is. If they are covered, you might pay less than the full Per Your Health price. After your visit, you can submit your receipt to your insurance company's claims department to request reimbursement. Keep your receipt and any documentation the provider gives you.

Frequently Asked Questions

Can I pay with something other than a credit or debit card?

Per Your Health primarily accepts credit and debit cards. Some accounts may offer other options like digital wallets, but this varies. Check your payment options at checkout, or contact support to ask what methods are available for your account.

Will my insurance cover a Per Your Health visit?

It depends on your plan. Some insurance covers telehealth visits, others do not. Contact your insurance company before booking to ask if Per Your Health visits are covered and what you will owe. You will still pay Per Your Health upfront, then submit your receipt to insurance for reimbursement if covered.

What if I was charged twice for the same visit?

Contact Per Your Health support when ready with your receipt and the dates of both charges. Duplicate charges happen occasionally due to technical glitches. The platform can usually refund the extra charge within a few days. If they do not, dispute it with your bank.

How long does it take for a refund to show up in my account?

Refunds from Per Your Health go back to your original payment method and typically appear within 3 to 5 business days. Your bank may take an additional day or two to post it. If more than a week has passed, contact Per Your Health to confirm the refund was processed.

Can I get a refund if I did not like the visit or the provider?

Per Your Health's refund policy usually covers cancellations before the appointment, not dissatisfaction after. However, if the provider did not show up or the visit had technical problems, contact support to explain. They may refund you or offer a credit toward another visit depending on the situation.