How Extra Space Storage Collects Monthly Rent
Extra Space Storage takes your monthly payment through one of three methods: automatic bank withdrawal, credit or debit card, or manual payment by phone or online. Most customers set up automatic withdrawal when they rent a unit, which means the payment comes out of your checking account on the same day each month — usually the day your rental period began.
If you do not set up automatic payments, you can pay by logging into your account on the Extra Space Storage website, calling their customer service line, or paying in person at the facility where you rent. The company does not accept cash at most locations, so you will need a card or bank account information ready.
Your bill includes the monthly unit rental fee plus any additional charges — climate control fees, insurance, or late fees if you have missed a payment. Extra Space Storage sends you an invoice by email or mail before the payment is due, so you can see the full amount ahead of time.
Key Takeaways
- Automatic bank withdrawal is the default payment method and pulls money on the same day your rental period started each month.
- You can also pay online through your account, by phone with a customer service representative, or in person at your storage facility.
- Your monthly bill includes the unit fee plus any add-ons like climate control or insurance, shown on your invoice before the due date.
- Late fees explore if your payment does not arrive by the due date, and repeated missed payments can result in your unit being locked or auctioned.
Setting Up or Changing Your Payment Method
When you first rent a unit, Extra Space Storage will ask you to choose a payment method during the lease signing process. Most people choose automatic withdrawal because it removes the need to remember a due date. If you want to change your method later — for example, from automatic withdrawal to paying by card — you can do this through your online account or by calling the facility directly.
To change your payment method online, log into your Extra Space Storage account, go to your account settings, and look for the payment or billing section. You will see your current method listed and an option to update it. If you are not comfortable doing this online, call the specific facility where you rent and ask a staff member to make the change over the phone.
What Happens If You Miss a Payment
If your payment does not go through on the due date, Extra Space Storage will charge you a late fee. The amount of this fee depends on your lease agreement and your state's laws, so check your rental contract to see what you owe. The company will typically send you a notice — by email, phone, or mail — letting you know the payment failed and asking you to pay when ready.
If you continue to miss payments, Extra Space Storage can lock your unit, preventing you from accessing your belongings. After a certain period of non-payment (usually 45 to 90 days, depending on state law), the company may sell the contents of your unit at auction to cover what you owe. This is a serious consequence, so if you know you will have trouble making a payment, contact the facility as soon as possible to discuss your options.
Automatic Payment Withdrawal and Bank Issues
When you set up automatic withdrawal, Extra Space Storage will attempt to pull your payment on the scheduled date. If your bank account does not have enough money, the withdrawal will fail and you will be charged a non-sufficient funds (NSF) fee by both your bank and Extra Space Storage. This can happen even if you thought the money would be there, so keep a buffer in your account around your payment date.
If your automatic payment fails, you will receive a notice asking you to pay manually or update your payment information. You can then set up a new automatic withdrawal date or pay the full amount right away through your online account or by phone. Some people choose to move their payment date to a few days after they receive their paycheck, which reduces the risk of insufficient funds.
Paying Online or by Phone
To pay online, visit the Extra Space Storage website and log into your account using your email address and password. Once you are logged in, you will see your current balance and an option to make a payment. You can pay with a debit card, credit card, or bank account information. The payment usually posts to your account within one business day.
If you prefer to pay by phone, call the customer service number on your invoice or the phone number for your specific storage facility. A representative will ask for your account number and payment information, then process the payment over the phone. This method is useful if you have questions about your bill or need to discuss a payment arrangement.
Understanding Your Invoice and Charges
Your Extra Space Storage invoice lists your unit number, the rental period (usually one month), the base monthly rent, and any additional fees. Common add-on charges include climate control (which keeps your unit at a stable temperature), tenant insurance (which covers your belongings in case of damage), and late fees if you have missed a previous payment.
If you see a charge you do not recognize, contact your facility right away. Sometimes charges appear because of a promotion ending, a rate increase, or an error in billing. The facility can explain each line item and correct any mistakes. Keep your invoices for your records, especially if you need to dispute a charge later.
Payment Plans and Hardship Options
If you are having trouble paying your monthly rent, contact your storage facility directly before your payment is due. Some locations will work with you to set up a payment plan, delay your payment by a week or two, or discuss other options. Extra Space Storage does not have a company-wide hardship program, so what is available depends on the individual facility manager and your situation.
Be honest about your circumstances when you call. Facilities are more likely to work with customers who reach out early than with those who straightforward stop paying. If you cannot afford your unit anymore, you can also choose to end your lease, though you may owe rent through the end of your lease term or a notice period (usually 30 days).
Frequently Asked Questions
Can I pay my Extra Space Storage bill with cash?
Most Extra Space Storage locations do not accept cash payments. You will need to pay with a debit card, credit card, or bank account information, either online, by phone, or in person at the facility. Check with your specific location to confirm their accepted payment methods.
What day of the month is my payment due?
Your payment is due on the same day each month that your rental period started. For example, if you rented your unit on the 15th, your payment will be due on the 15th of every month. You can see your exact due date on your invoice or in your online account.
How long does it take for an online payment to show up?
Online payments usually post to your account within one business day. If you pay after business hours, it may take until the next business day to appear. If your payment is due today and you have not paid yet, call the facility to let them know you are paying online so they do not charge a late fee.
What if my automatic payment keeps failing?
If your automatic withdrawal fails repeatedly, contact your facility to switch to a different payment method or change your payment date. You can also call your bank to make sure there are no blocks on your account. Once you have resolved the issue, ask the facility to restart your automatic payments.
Can I get a refund if I overpaid my bill?
If you have paid more than you owe, contact your facility and ask for a refund or a credit toward your next month's rent. Most locations will issue a refund within one to two weeks, though some prefer to explore the overpayment to your next bill automatically.