El Paso Electric payment methods and where to send your money

El Paso Electric Company (EPE) accepts payments through several channels: online through their website, by phone, by mail, in person at payment centers, or through automatic bank transfers. The fastest way is online at epesolar.com, where you can pay when ready with a bank account or debit card. If you prefer not to use the internet, you can call their customer service line or visit a local payment location, though these methods may take longer to process.

The company does not charge a fee for payments made online, by phone, or by mail. Some third-party payment processors may add their own fees if you use them, so check before confirming. Payments made online or by phone are typically posted to your account within one business day.

Key Takeaways

  • El Paso Electric accepts online payments at epesolar.com with no fee, and they post within one business day.
  • Phone payments and in-person payments at authorized locations are also free, but may take longer to show on your account.
  • Mail payments should be sent to the address on your bill and may take 7 to 10 days to reach and post.
  • Setting up automatic payments from your bank account removes the need to remember due dates and prevents late fees.
  • Late payments trigger a reconnection fee if your service is shut off, so paying by the due date matters to your total cost.

Paying online through the El Paso Electric website

Log in to your account at epesolar.com using your account number and password. If you do not have an online account yet, you can create one by entering your account number and the amount of your last bill. Once logged in, select "Make a Payment" and enter the amount you want to pay. You can pay your full bill or a partial amount.

The website accepts payments from a checking or savings account (ACH transfer) or from a debit card. ACH transfers are free and post within one business day. Debit card payments are also free but may post the same day or the next day depending on when you submit them. You will receive a confirmation number when ready after payment, which you should save for your records.

Automatic payments and budget billing options

El Paso Electric offers automatic payment, where money is withdrawn from your bank account on a set date each month. To set this up, log into your online account, go to the payment settings, and enter your bank routing number and account number. You can choose the date the payment is withdrawn, and you can change or cancel it anytime. Automatic payments are free and remove the risk of forgetting a due date.

The company also offers budget billing, which spreads your annual electricity costs evenly across 12 months. This means your bill stays roughly the same each month instead of spiking in summer or winter. You still pay the full amount you owe over the year, but the predictability can make budgeting easier. Budget billing is separate from automatic payment — you can use one, both, or neither.

Paying by phone or at a payment center

To pay by phone, call El Paso Electric's customer service at 1-877-MYEPCO1 (1-877-693-7261). A representative will take your payment information and process the payment while you are on the call. Phone payments are free and are posted within one business day, though the exact timing depends on when you call and the time of day.

You can also pay in person at authorized payment centers in the El Paso area. These locations accept cash, checks, and debit cards. Payment center locations and hours are listed on the EPE website. In-person payments are posted the same day if you pay before the center closes, or the next business day if you pay after hours.

Mailing a check or money order

If you prefer to mail your payment, write your account number on the check or money order and send it to the address printed on your bill. El Paso Electric's mailing address is typically listed in the payment section of your statement. Mail payments take 7 to 10 days to arrive and be posted to your account, so send your payment well before the due date to avoid late fees.

Include only the check or money order and your account number — do not send the entire bill. Keep a copy of your cancelled check or a photo of the money order for your records. If your payment does not appear on your account within 10 business days, contact customer service to confirm it was received.

What happens if you miss a payment or pay late

El Paso Electric charges a late fee if your payment is not received by the due date shown on your bill. The late fee is a percentage of your bill amount and is added to your next statement. If you do not pay within a certain number of days after the due date, the company may disconnect your service.

If your service is disconnected for non-payment, you must pay the full amount owed plus a reconnection fee to have power restored. The reconnection fee is separate from your bill and can be substantial. To avoid this, contact customer service as soon as you know you will be late — the company may offer a payment plan or extension in some cases.

Payment plans and help if you cannot pay your full bill

If you cannot pay your full bill by the due date, El Paso Electric may allow you to set up a payment plan. Contact customer service to discuss your situation and ask about options. Payment plans typically allow you to split your bill into smaller amounts over several weeks or months, though you may still owe a late fee on the original amount.

The company also has programs for customers with low income or financial hardship. These programs may include bill discounts, budget billing, or information with past-due amounts. To learn about these programs, call customer service or visit the EPE website. Some community organizations in El Paso also offer utility bill information — you can search for local resources through 211.org or by calling 2-1-1.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments typically post within one business day. If you pay early in the morning on a weekday, it may show the same day. Payments made on weekends or after business hours post the next business day. You will receive a confirmation number when ready after submitting payment, even if it has not posted yet.

Can I pay my El Paso Electric bill with a credit card?

El Paso Electric does not accept credit cards directly on their website or by phone. You can use a debit card online or at a payment center. Some third-party payment services may allow credit card payments, but they typically charge a fee for this service.

What should I do if I think my payment was lost in the mail?

If your mailed payment does not appear on your account within 10 business days, contact El Paso Electric customer service right away. Have your account number and the date and amount of the check ready. The company can help you trace the payment and may be able to prevent a late fee if the payment was genuinely delayed.

Can I change my automatic payment date if it does not work with my pay schedule?

Yes. Log into your online account, go to payment settings, and select a different date. You can change it as often as you need. If you want to cancel automatic payments entirely, you can do that from the same menu. Changes take effect on your next scheduled payment.

What is the difference between a late fee and a reconnection fee?

A late fee is charged when your payment does not arrive by the due date and is added to your next bill. A reconnection fee is charged only if your service is actually shut off for non-payment and you want power restored. The reconnection fee is in addition to any late fees and the full amount owed.