How to pay ConEd in three ways
ConEd — Consolidated Edison, the utility serving New York City and Westchester County — accepts payments through its website, by phone, or by mail. The fastest route is online through your ConEd account, where the payment posts the same day if you submit before 5 p.m. Eastern time on a business day. Phone payments take the same day but charge a fee. Mailed checks take 7 to 10 business days to reach ConEd's processing center and post to your account.
You do not need to set up anything in advance to pay once. If you want payments to happen automatically each month, that requires a separate enrollment step through your account or by phone. Most people who pay online do so manually each month rather than automating, because it lets you see the bill amount before the money leaves your account.
Key Takeaways
- Online payment through your ConEd account is free and posts the same day if submitted before 5 p.m. on a business day.
- Phone payments reach ConEd the same day but carry a fee that varies by payment method — typically $2 to $4.
- Mailed checks take 7 to 10 business days to process and should be sent to the address printed on your bill.
- Automatic monthly payments can be set up through your account or by calling ConEd, but you can pause or cancel them anytime.
- If your payment does not post within the timeframe you expected, check your account status or call ConEd's payment line to confirm receipt.
Paying online through your ConEd account
Log into your ConEd account at conEd.com using your username and password. If you do not have an account, you can create one by entering your service address and account number (both appear on your bill). Once logged in, select "Pay My Bill" or "Make a Payment" — the exact wording varies slightly depending on whether you are on desktop or mobile.
Enter the amount you want to pay. You can pay the full bill amount, a partial payment, or a different amount. Choose your payment method: debit card, credit card, or bank account. If you pay by bank account, ConEd will ask for your routing number and account number; this method has no fee. Credit and debit card payments carry a fee of $2 to $4 depending on the card type. Review the payment details, including the date it will post, then submit. You will receive a confirmation number when ready and a receipt by email.
The payment posts to your account the same business day if submitted before 5 p.m. Eastern time. If you submit after 5 p.m. or on a weekend or holiday, it posts the next business day. You can check the status of a recent payment by logging back into your account and viewing your payment history.
Paying by phone
Call ConEd's automated payment line at 1-800-752-6633. You will need your account number, which is on your bill. The system will read your current balance and ask how much you want to pay. You can pay the full amount, a partial amount, or a specific dollar figure.
Select your payment method: debit card, credit card, or bank account. The system will ask for the card or account details and confirm the amount and posting date before you authorize the payment. A fee of $2 to $4 applies to card payments; bank account payments have no fee. The payment posts the same business day. You will receive a confirmation number at the end of the call.
If you prefer to speak with a representative rather than use the automated system, you can call ConEd's customer service line at 1-800-752-6633 and ask to be transferred to the payment department. Representatives are available Monday through Friday, 8 a.m. to 6 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. Weekend and holiday hours may vary.
Paying by mail
Write a check or money order payable to "Consolidated Edison Company of New York, Inc." Do not send cash. Include your account number on the check or money order — write it in the memo line. Place the payment and your bill stub (or a copy of it showing your account number) in an envelope and mail it to the address printed on your bill. That address changes based on which payment processing center handles your account, so always use the address on your current bill rather than a previous one.
Mailed payments take 7 to 10 business days to reach ConEd's processing center after you drop them in the mail. The payment posts to your account a few days after it arrives. If your payment is due soon, mailing is not the fastest option — use online or phone payment instead. If you are paying a bill that is already past due, call ConEd before mailing to confirm the payment will be credited correctly and to ask whether you should include a late fee.
Setting up automatic monthly payments
If you want ConEd to deduct your bill amount automatically each month, you can enroll in automatic payment through your online account or by phone. Log into your ConEd account, go to "Billing & Payment," and select "Automatic Payment" or "Recurring Payment." Choose whether you want to pay the full bill amount or a fixed dollar amount each month, and select the date the payment should post (usually between the 1st and the 28th of the month).
Provide your bank account information or card details. Bank account payments have no fee; card payments carry a fee of $2 to $4. Confirm your enrollment. The first automatic payment will post on the date you selected, and subsequent payments will post on that same date each month. You will receive a confirmation email and a reminder before each payment is processed.
You can pause, change, or cancel automatic payments anytime through your account or by calling ConEd. If you cancel, you will need to resume paying manually or set up automatic payment again. If you want to change the payment amount or date, you can do that through your account settings without canceling and re-enrolling.
What to do if your payment does not post
If you made an online or phone payment and it has not posted within the timeframe ConEd provided, log into your account and check your payment history. The payment may still be processing. If more than one business day has passed since you submitted an online payment before 5 p.m., or more than one business day has passed since you made a phone payment, call ConEd's customer service line at 1-800-752-6633 to confirm the payment was received.
Have your account number and the confirmation number from your payment ready when you call. ConEd can tell you whether the payment is in their system and when it will post. If the payment was not received, ConEd can help you resubmit it or investigate what happened. If you mailed a check and it has been more than 10 business days since you mailed it, call ConEd to report it and ask whether they received it.
Frequently Asked Questions
Can I pay someone else's ConEd bill?
Yes. If you have their account number, you can pay online or by phone without logging into their account. When you select "Pay a Bill" instead of "Pay My Bill," you will be asked to enter the account number. You can pay by debit card, credit card, or bank account. The payment will post to that account.
What happens if I pay more than I owe?
ConEd will credit the overpayment to your account and explore it to future bills. You can also request a refund by calling customer service. Refunds are typically mailed within 4 to 6 weeks.
Is there a fee for paying online?
No fee if you pay from a bank account. Credit and debit card payments carry a fee of $2 to $4 depending on the card type. Phone and mail payments are free if you use a bank account; card payments by phone carry the same fee as online.
Can I set a payment reminder so I do not forget?
ConEd does not send automatic reminders for manual payments, but you can set a reminder in your phone's calendar or email. If you enroll in automatic payment, ConEd sends a reminder email before each payment is processed.
What if I cannot pay my full bill?
You can make a partial payment online, by phone, or by mail. ConEd will explore it to your account and you will owe the remaining balance. If you are having trouble paying, contact ConEd's customer service to ask about payment plans or hardship programs that may be available.