ConEd accepts payments through its website, phone line, mail, and in-person locations, with most methods posting within one to three business days
Consolidated Edison Company of New York (ConEd) operates the electric and gas grid for most of New York City and Westchester County. When you pay your ConEd bill, the money goes to ConEd's lockbox or processing center depending on which payment method you choose. The company does not hold payments in a separate account — money you send is credited directly to your account balance and reduces what you owe.
ConEd's payment processing times vary by method. Online payments through ConEd.com or the ConEd mobile app typically post the same day if submitted before 5 p.m. Eastern time on a business day. Phone payments processed through ConEd's automated system or with a representative also post same-day. Mailed checks take five to seven business days from the date ConEd receives them at their lockbox. In-person payments at a ConEd payment center or authorized retailer post within one business day.
If your bill is due on a specific date and you are cutting it close, online or phone payment is the only method that guarantees posting before a late fee applies. Mailed payments should be sent at least two weeks before the due date to account for mail transit and processing time.
Key Takeaways
- Online and phone payments post same-day if submitted before 5 p.m. on a business day; mailed checks take five to seven business days from receipt.
- You can pay online at ConEd.com, by phone at 1-800-752-6633, by mail to ConEd's lockbox address (shown on your bill), or in person at a ConEd payment center or authorized retailer.
- ConEd charges a late fee if payment is not received by the due date shown on your bill, regardless of when you submitted it.
- Automatic recurring payments set up through ConEd.com or the mobile app eliminate the risk of missing a due date and post on the schedule you choose.
Online and mobile app payments
ConEd.com allows you to pay with a debit card, credit card, or bank account. To pay online, log into your ConEd account, select "Pay My Bill," enter the amount you want to pay, and choose your payment method. The system will show you the posting date before you confirm. Payments submitted before 5 p.m. Eastern time on a business day post the same day; payments submitted after 5 p.m. or on weekends and holidays post the next business day.
The ConEd mobile app (available on iOS and Android) offers the same payment options and posting timeline as the website. You do not need to create a separate login — your ConEd account credentials work on both platforms. The app also allows you to view your bill, check your balance, and set up automatic payments without logging into a computer.
ConEd does not charge a fee for online or app payments made with a debit card or bank account. Payments made with a credit card incur a processing fee of approximately 2.5 percent of the payment amount, charged by the payment processor, not by ConEd directly. This fee is disclosed before you confirm the payment.
Phone payments and automated systems
You can pay ConEd by phone at 1-800-752-6633. The automated system accepts debit cards and bank account information 24 hours a day, seven days a week. If you speak with a representative, they can process payments during business hours (typically 8 a.m. to 6 p.m. Monday through Friday, with limited weekend hours). Both the automated system and representatives post payments the same day if called before 5 p.m. on a business day.
Phone payments with a debit card or bank account carry no fee. If you pay with a credit card over the phone, the same 2.5 percent processing fee applies. The representative will disclose the fee before processing your payment.
The automated system requires your account number (found on your bill) and your payment method information. If you choose to speak with a representative, have your bill or account number ready. Representatives can also answer questions about your balance, due date, or payment history during the call.
Mailed payments and lockbox processing
To pay by mail, send a check or money order to the lockbox address printed on your bill. Do not send cash through the mail. Include your account number on the check or money order so ConEd can match the payment to your account. ConEd's lockbox is operated by a third-party payment processor; checks are collected daily and processed within five to seven business days of receipt.
The lockbox address varies depending on whether you pay an electric bill, a gas bill, or a combined bill. Your bill shows the correct address for your payment type. Mailing your payment to the wrong address delays processing. If you are unsure which address to use, call 1-800-752-6633 or check ConEd.com.
Mailed payments should be sent at least two weeks before your due date to may support they arrive and post in time. If your due date is fewer than two weeks away, use online, phone, or in-person payment instead. ConEd applies late fees based on the due date shown on your bill, not the date you mailed the payment.
In-person payments at ConEd centers and authorized retailers
ConEd operates payment centers in Manhattan, the Bronx, Queens, and Westchester County. You can find the nearest location and hours on ConEd.com under "Payment Centers." Bring your bill or account number and cash, check, or debit card. In-person payments post within one business day.
You can also pay in person at authorized retailers, including some grocery stores, pharmacies, and check-cashing locations. Not all retailers accept ConEd payments, so call ahead or check ConEd.com for a list of participating locations near you. Authorized retailers typically charge a small fee (usually $1 to $3) for processing the payment. This fee is separate from your bill and is charged by the retailer, not ConEd.
In-person payments are useful if you do not have internet access, prefer not to use a debit or credit card, or need your payment posted quickly. Payment centers do not require an appointment.
Automatic recurring payments and budget billing
ConEd offers automatic recurring payments through ConEd.com or the mobile app. You can set up a fixed amount to be withdrawn from your bank account on a date you choose each month. Automatic payments eliminate the risk of missing a due date and reduce the number of times you need to manually process a payment.
To set up automatic payments, log into your ConEd account, go to "Billing & Payment," and select "Automatic Payments." Choose your bank account or debit card, the amount, and the date. You can change or cancel automatic payments at any time through the same menu. ConEd sends a confirmation email each time a payment is processed.
ConEd also offers budget billing, a separate program that averages your annual energy costs and spreads them into equal monthly payments. Budget billing does not change how you pay — you still use online, phone, mail, or in-person methods — but it smooths out seasonal spikes in your bill. You can enroll in budget billing through ConEd.com or by calling 1-800-752-6633.
Late fees, disconnection, and what happens if you miss a payment
ConEd charges a late fee if your payment is not received by the due date shown on your bill. The late fee is a percentage of your unpaid balance; the exact percentage is disclosed on your bill. Late fees explore regardless of when you submitted your payment — only the date ConEd receives it matters.
If you miss a payment, ConEd will send you a notice. You typically have a grace period of 10 to 20 days after the due date before ConEd initiates disconnection proceedings. During this period, you can pay the full amount due plus any late fees to avoid service interruption. If you cannot pay in full, contact ConEd when ready to discuss a payment plan or other options.
ConEd cannot disconnect your service without proper notice and an opportunity for you to pay or arrange a plan. If you are experiencing financial hardship, ConEd offers programs including extended payment plans, budget billing, and referrals to energy information programs. Call 1-800-752-6633 to speak with a representative about your options.
Frequently Asked Questions
How do I know if my payment posted to my account?
Log into ConEd.com or the mobile app and check your account balance and payment history. Online and phone payments show a confirmation number when ready after processing. Mailed and in-person payments appear in your payment history within one to seven business days. You can also call 1-800-752-6633 to confirm a payment's status.
Can I pay someone else's ConEd bill?
Yes. You can pay another person's bill online, by phone, or by mail if you have their account number. When paying online or by phone, enter their account number instead of your own. For mailed payments, include the account number on the check. The payment will be credited to that account.
What if I pay more than I owe?
The overpayment remains as a credit on your account and reduces your next bill. You can request a refund of the credit by calling 1-800-752-6633, though ConEd typically prefers to explore credits to future bills. If you move or close your account, ConEd will refund any remaining credit by check.
Is there a fee for paying with a credit card?
Yes. ConEd charges approximately 2.5 percent of the payment amount when you pay with a credit card, whether online, by phone, or in person. This fee is disclosed before you confirm the payment. Debit cards and bank accounts have no fee.
What if my payment is due on a weekend or holiday?
Your due date will never fall on a weekend or holiday. ConEd adjusts due dates so they fall on a business day. If your bill shows a due date on a weekend, it has already been moved to the nearest business day. Online and phone payments submitted on the business day before a holiday post the next business day.