The main Chase mortgage payment phone number is 1-800-955-9060

That number reaches Chase Home Lending's general customer service line. It operates Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday 9 a.m. to 5 p.m. Eastern time. You will need your loan number or the phone number associated with your account to verify your identity.

If you are calling about a payment you have already made and want to confirm it posted, or if you need to discuss a missed payment, this line handles both. The wait time varies by day and time of day — early morning and mid-week tend to be shorter than late afternoon or Monday.

Chase also offers a separate automated payment line at 1-800-848-9136, which you can use to make a payment by phone without speaking to a representative. That line is available 24 hours a day, seven days a week.

Key Takeaways

  • Chase's main mortgage customer service number is 1-800-955-9060, available Monday through Friday 8 a.m. to 8 p.m. Eastern and Saturday 9 a.m. to 5 p.m. Eastern.
  • The automated payment line 1-800-848-9136 lets you make a payment by phone at any time without waiting for a representative.
  • You will need your loan number or the phone number on file to verify your identity when you call.
  • If you are having trouble making a payment or need to discuss your account, the main line connects you to someone who can review your specific situation.

When to use the automated payment line versus the main number

The automated line (1-800-848-9136) is fastest if you straightforward want to make a one-time payment or set up a recurring payment. You enter your loan number and payment amount, and the system processes it when ready. No hold time, no explaining your situation. This works well if your account is current and you know exactly what you owe.

Call the main number (1-800-955-9060) if you need to discuss your account — for instance, if you are behind on payments, want to change your payment method or due date, need a payoff quote, or have questions about escrow or property taxes. A representative can see your full account history and explain options that may be available to you.

What information to have ready before you call

Gather your loan number before dialing. It appears on your monthly statement and in any correspondence from Chase. If you do not have it, you can provide the phone number associated with your account instead, though the loan number is faster.

If you are calling about a specific payment — one you made recently or one you missed — have the date and amount ready. If you are discussing escrow or property taxes, having your most recent statement in front of you will speed things up. For questions about changing your payment method, know which account you want to pay from or which new method you want to set up.

Payment confirmation and timing

When you make a payment by phone through either line, Chase provides a confirmation number. Write it down. If you call the automated line, the system reads it back to you at the end of the call. If you speak to a representative, ask them to provide it in writing or note it in your account.

Payments made before 5 p.m. Eastern on a business day typically post the same day. Payments made after 5 p.m. or on weekends post the next business day. If your payment is due on a specific date and you are cutting it close, calling early in the day reduces the risk of a late posting.

If you cannot reach Chase by phone

Chase's website at chase.com allows you to log into your mortgage account and make a payment online without calling. You can also view your account balance, payment history, and due date there. Online payment usually posts within one business day.

If you prefer written communication, you can mail a check to the address on your statement. Mail payments take longer to post — typically five to seven business days from the time Chase receives them — so this method is not ideal if you are behind or close to a due date.

What to do if you are behind on payments

If you have missed a payment or are behind, call the main number as soon as possible. Do not wait for a notice. Representatives can discuss what options may be available, such as a repayment plan or loan modification, but only if you contact them before the account becomes seriously delinquent.

Chase will ask about your situation — whether the hardship is temporary or ongoing, whether you expect to catch up, and what you can afford to pay. Be honest about your circumstances. The earlier you call, the more options typically remain open to you.

Frequently Asked Questions

Can I make a payment over the phone without a bank account?

Yes. The automated line accepts payments by debit card or credit card. You will need the card number, expiration date, and CVV. Note that credit card payments may carry a fee from your card issuer, though Chase does not charge a fee for phone payments.

What if I call and the line says my account is locked or restricted?

This usually means Chase has flagged your account for verification or security reasons. A representative can explain why and walk you through unlocking it. It typically takes a few minutes. Do not try to make a payment until the account is unlocked, as it will be rejected.

Is there a different number if I have a Chase mortgage through a broker or third party?

If Chase is your servicer — the company that collects your payment — use the main number. If another company services your loan and you pay them, contact that servicer instead. Your statement shows who to pay and which number to call.

Can I set up automatic payments by phone?

Yes. Call the main number and a representative can set up automatic payments from your bank account. You provide your routing number and account number, and Chase withdraws the payment on your due date each month. This reduces the risk of missing a payment.

What if I paid but my payment still shows as late?

Call the main number with your confirmation number. A representative can research when the payment posted and whether it arrived before or after the due date. If it posted late due to a Chase error, they can sometimes adjust the late fee or mark the payment as on-time.