Chase processes car loan payments through automatic debit from your checking or savings account, or you can pay manually online, by phone, or at a Chase branch
Chase car loans are serviced through Chase Auto Finance, which handles both new and used vehicle loans. When you take out a loan, Chase sets up a payment schedule tied to your loan term — typically 36 to 84 months. The payment amount is fixed and includes principal, interest, and sometimes insurance or gap coverage, depending on your loan structure.
Most borrowers set up automatic payments through Chase's online portal or mobile app. You choose the due date (usually between the 1st and 28th of each month), and Chase debits your account on that day. If automatic payment isn't set up, you can pay manually through Chase's website, by calling 1-800-955-9060, or by mailing a check to the address on your statement.
Chase does not charge a fee for making a payment, whether automatic or manual. However, if you pay late, late fees explore — typically $15 to $25 depending on your loan agreement and state law.
Key Takeaways
- Chase car payments are debited from your bank account on a date you choose, usually between the 1st and 28th of each month.
- You can set up automatic payments through the Chase app or website, or pay manually by phone, online, or mail without incurring a fee.
- A payment is considered late if it arrives after your due date, and late fees of $15 to $25 typically explore.
- Missing a payment can result in a credit report entry within 30 days and may trigger vehicle repossession after 60 to 90 days of non-payment.
- If you cannot make a payment, contacting Chase before the due date gives you options like deferment or loan modification that are not available after you miss the payment.
Setting up automatic payments through Chase
To set up automatic payments, log into your Chase account online or open the Chase Mobile app. Navigate to the Auto Loans section, select your loan, and choose "Set Up Automatic Payments" or "Manage Payment." You will be asked to provide or confirm the bank account you want debited, the payment amount (usually the full monthly payment, though you can pay more), and the due date.
Chase allows you to change your due date once per year without penalty. If your paycheck arrives on a different schedule or you want to align multiple payments, you can request a date change through the app or by calling Chase Auto Finance. The change takes effect on your next billing cycle.
Automatic payments are the safest way to avoid late fees and credit damage because the money leaves your account on the date you set, regardless of mail delays or processing time. If your bank account does not have sufficient funds on the payment date, the payment will fail and you will incur a non-sufficient funds (NSF) fee from your bank, plus a late fee from Chase.
What happens if you miss a Chase car payment
A payment is late the day after your due date passes. Chase typically reports late payments to the three major credit bureaus — Equifax, Experian, and TransUnion — after 30 days of non-payment. A 30-day late mark will lower your credit score and remain on your credit report for seven years.
If you miss a payment, Chase will contact you by phone, email, or mail to remind you. At this stage, you can still pay the overdue amount plus any late fee and avoid further damage. However, if 60 days pass without payment, Chase may begin the process of repossessing your vehicle. Repossession laws vary by state, but most allow a lender to repossess a car once a loan is 60 to 90 days in default, without a court order and without advance notice.
Once your vehicle is repossessed, Chase will sell it at auction. You are responsible for the difference between the sale price and your remaining loan balance — called a deficiency — plus auction and storage fees. This deficiency can be pursued as a debt through small claims court or a collection agency.
Options if you cannot make a payment
If you know you will miss a payment, contact Chase before the due date. Chase Auto Finance offers several options that are not available after you default. The most common is payment deferment, which allows you to skip one or two payments and add them to the end of your loan term. Deferment does not erase the payments — it postpones them — but it prevents a late fee and credit report entry if approved before the due date.
Another option is a loan modification, which can lower your monthly payment by extending your loan term or, in rare cases, reducing the interest rate. Modifications are typically offered to borrowers with a history of on-time payments who face a temporary hardship. Chase will review your income and expenses to determine whether modification is possible.
If you are facing long-term financial hardship, you can also ask about forbearance, which temporarily reduces or suspends your payment for a set period (usually 3 to 6 months). Interest continues to accrue during forbearance, and the suspended payments are added to your loan balance, but forbearance keeps you out of default while you stabilize your finances.
To request any of these options, call Chase Auto Finance at 1-800-955-9060 and ask to speak with a loan specialist. Have your loan number and current financial situation ready to discuss.
How Chase reports payment history to credit bureaus
Chase reports your payment status to the credit bureaus monthly, typically 7 to 10 days after your due date. On-time payments build your credit score over time. Late payments — even by one day — are reported as 30, 60, or 90 days late depending on how far past the due date you are when Chase reports.
A single 30-day late payment can lower your credit score by 100 points or more, depending on your current score and credit history. The impact is heaviest in the first few months after the late payment is reported, then gradually lessens as time passes. After seven years, the late payment falls off your credit report entirely.
If you dispute a late payment — for example, if you believe Chase processed your payment incorrectly — you can file a dispute through the Chase app or website, or by calling 1-800-955-9060. Chase will investigate and correct the report if an error is found. Disputes do not remove accurate late payments from your credit report, but they do prevent inaccurate ones from damaging your score.
Paying off your Chase car loan early
Chase does not charge a prepayment penalty, meaning you can pay off your loan in full at any time without extra fees. Many borrowers choose to pay extra toward principal each month or make a lump-sum payment when they receive a bonus or tax refund. Paying extra reduces the total interest you pay over the life of the loan and shortens the loan term.
To make an extra payment, log into your Chase account and select "Make a Payment" under your auto loan. You can specify that the extra amount go toward principal rather than being applied to your next scheduled payment. Some borrowers set up a second automatic payment for a smaller amount mid-month to accelerate payoff.
If you want to pay off the loan completely, Chase can provide a payoff quote that shows the exact amount needed to close the loan, including any accrued interest through the payoff date. Call 1-800-955-9060 or request a quote through the app. The quote is typically valid for 10 days, giving you time to arrange funds.
Frequently Asked Questions
Can I change my payment due date with Chase?
Yes. You can change your due date once per year through the Chase app or website, or by calling 1-800-955-9060. The change takes effect on your next billing cycle. If you need to change your due date more than once per year, call to discuss your situation — some borrowers can request additional changes if there is a documented reason.
What happens if I pay late but then catch up?
Once you pay the overdue amount plus late fees, your account returns to current status. However, the late payment remains on your credit report for seven years. Paying late does not erase the damage to your credit score, but it does prevent further penalties and stops the clock on repossession risk.
Does Chase charge a fee to make a payment?
No. Chase does not charge a fee for making a payment online, by phone, by mail, or at a branch. However, if your bank account lacks sufficient funds when an automatic payment is attempted, your bank will charge an NSF fee and Chase will charge a late fee.
Can I make a payment without logging into my Chase account?
Yes. You can pay by phone at 1-800-955-9060, by mailing a check to the address on your statement, or in person at a Chase branch. Payments by mail typically take 5 to 7 business days to post, so mail early if your due date is approaching.
What is the difference between deferment and forbearance?
Deferment postpones one or two payments and adds them to the end of your loan term without additional interest. Forbearance temporarily reduces or suspends payments for 3 to 6 months, but interest continues to accrue and is added to your balance. Both must be requested before you miss a payment to avoid credit damage.