Where to find the Amazon login page and what you need
Amazon's payment login is part of your main Amazon account — there is no separate payment portal. You log in at amazon.com using the same email address and password you use to shop. Once you are signed in, your payment methods and transaction history live in the "Your Account" section under "Payment options" or "Transactions".
You will need two things to log in: the email address or phone number associated with your Amazon account, and your password. If you have set up two-factor authentication (a security code sent to your phone or email), you will also need access to that device when you sign in from a new location or browser.
The login page does not ask you to choose between shopping and payments — Amazon treats them as one account. This means if you have ever bought anything on Amazon, your payment information is already stored in the same place where you manage orders and account settings.
Key Takeaways
- Amazon payment login uses your regular Amazon account credentials at amazon.com, not a separate payment system.
- After signing in, you reach payment methods and transaction history through "Your Account," then "Payment options" or "Transactions."
- Two-factor authentication adds a security step if you are signing in from a new device or location.
- If you forget your password, use the "Forgot password?" link on the login page to reset it by email or phone.
- Your payment information is encrypted and stored securely, but you should always log out on shared devices.
Step-by-step login process
Go to amazon.com and look for the "Sign in" button in the top right corner of the page. Click it. On the sign-in page, enter the email address or phone number linked to your account, then click "Continue." On the next screen, enter your password and click "Sign in."
If you have two-factor authentication turned on, Amazon will send a code to your phone or email. Enter that code on the screen that appears. Once the code is verified, you are signed in and can navigate to your account settings.
To reach your payment information, click the account icon (usually your name or initials) in the top right corner after signing in. Select "Your Account" from the dropdown menu. From there, look for "Payment options" (where you add or edit credit cards, debit cards, and bank accounts) or "Transactions" (where you see your order and payment history).
What to do if you cannot remember your password
On the Amazon sign-in page, click "Forgot password?" below the password field. Amazon will ask you to confirm the email address or phone number on your account. You will then receive a password reset link or code — check your email inbox or text messages.
Click the link or enter the code Amazon sends you. You will be taken to a page where you can create a new password. Make it at least six characters long and different from passwords you have used before. After you set the new password, return to the sign-in page and log in with your email address and the new password.
If you do not receive the reset email or text within a few minutes, check your spam or junk folder. If the email address or phone number on file is no longer yours, you may need to contact Amazon's customer service to verify your identity before resetting your password.
Two-factor authentication and security
Two-factor authentication (sometimes called 2FA) is an extra security layer that requires you to confirm your identity with a code in addition to your password. Amazon can send this code to your phone via text message or to your email address. You do not have to turn it on, but it makes your account much harder for someone else to access if they learn your password.
When you sign in from a new device or browser, Amazon may ask for a two-factor code even if you have not changed your password. This is normal and intentional — it is Amazon's way of making sure it is really you. Once you verify the code, you can usually stay signed in on that device for a while without entering the code again.
You can manage two-factor authentication in "Your Account" under "Login & security." From there, you can add a phone number for text codes, use your email for codes, or turn the feature off entirely. If you lose access to the phone number or email where codes are sent, contact Amazon customer service to update it.
Viewing your payment methods and transaction history
After you sign in and go to "Your Account," click "Payment options" to see all the credit cards, debit cards, and bank accounts you have saved. From this page, you can add a new payment method, delete one you no longer use, or set a default card that Amazon uses for purchases unless you choose differently at checkout.
To see your transaction history — a record of charges and refunds — go to "Your Account" and select "Transactions" or "Orders." This shows you every purchase you have made, when it was charged, and the payment method used. If you see a charge you do not recognize, you can click on the order to see details or contact Amazon's customer service.
Amazon also shows pending charges (money held but not yet taken from your account) and refunds in progress. These usually clear within a few business days. If a refund does not appear after that time, check the original order details or reach out to Amazon support.
Signing out and protecting your account on shared devices
Always sign out of your Amazon account when you are finished, especially on a computer or phone that other people use. To sign out, click your account icon in the top right corner and select "Sign out." You will be returned to the Amazon home page without access to your account information.
If you are on a shared device and want to stay signed in for convenience, use Amazon's "Household" feature instead, which lets multiple people have separate accounts on the same device. Each person signs in with their own email and password, and Amazon keeps purchases and payment methods separate.
If you think someone else has accessed your account without permission, change your password when ready using the "Forgot password?" process, then go to "Your Account" and "Login & security" to review recent sign-in activity. You can see where and when your account was accessed and sign out of sessions you do not recognize.
Troubleshooting common login problems
If you see an error message saying your email or password is incorrect, double-check that you are typing them exactly as they are — passwords are case-sensitive, meaning capital and lowercase letters matter. If you are certain your password is correct, use the "Forgot password?" option to reset it.
If Amazon says your account is locked or temporarily suspended, it is usually because of unusual sign-in activity or a security concern. Check your email for a message from Amazon explaining why. You may need to verify your identity by answering security questions or confirming a code sent to your phone before you can sign back in.
If you are having trouble with two-factor authentication — for example, you are not receiving codes — make sure the phone number or email address on file is correct. Go to "Your Account" and "Login & security" to check. If the number or email is wrong, update it. If codes still do not arrive, try turning off two-factor authentication temporarily and turning it back on with a different method (text instead of email, or vice versa).
Frequently Asked Questions
Is my payment information safe when I log into Amazon?
Amazon encrypts your payment data, meaning it is scrambled so that only Amazon's find servers can read it. Your credit card number is not stored in plain text on Amazon's servers. However, you should always log out on shared devices and never share your password with anyone, even Amazon employees.
Can I log into Amazon on multiple devices at the same time?
Yes. You can be signed in on your phone, tablet, and computer simultaneously. If you want to sign out of all devices at once, go to "Your Account," select "Login & security," and choose "Sign out of all devices." This is useful if you think someone else has accessed your account.
What if I do not have access to the phone number or email where my two-factor codes are sent?
Contact Amazon customer service and explain that you cannot receive codes. They can help you update the phone number or email address on file, or temporarily turn off two-factor authentication so you can sign in and update it yourself. You will need to verify your identity by answering security questions.
Do I need a separate login for Amazon Pay if I use it on other websites?
No. Amazon Pay uses your regular Amazon account login. When you choose to pay with Amazon on another website, you sign in with the same email and password you use for amazon.com. The other website never sees your payment information — Amazon handles the transaction securely.
Can I see all my Amazon charges in one place?
Yes. Go to "Your Account" and select "Transactions" or "Orders" to see every charge and refund. You can filter by date range or search for specific orders. This history includes purchases made through amazon.com and any charges from Amazon services like Prime Video or Kindle.