Check your Speedway gift card balance online or by phone

Speedway offers two straightforward ways to see how much money is left on your gift card: through their website or by calling their customer service line. The online method is fastest if you have the card number handy. The phone method works if you prefer speaking to someone or if you're having trouble with the website.

Both methods require the same piece of information: your 16-digit gift card number, which appears on the front of the card. You'll also need the 3-digit security code on the back if you're checking online. The balance check itself is free and takes less than a minute either way.

Key Takeaways

  • Visit speedway.com and select the gift card balance checker, or call 1-855-SPEEDWAY (1-855-773-3392) to hear your balance over the phone.
  • You need your 16-digit card number and the 3-digit security code on the back to check online.
  • If your card shows a zero balance but you believe you have money on it, the card may have expired or been compromised.
  • Speedway gift cards do not expire, but the company's policy on inactive cards or fraud holds can affect your balance.

Checking your balance on Speedway's website

Go to speedway.com and look for the "Gift Cards" section, usually found in the main navigation menu or footer. Click on "Check Balance" or a similar link. You'll be asked to enter your 16-digit card number and the 3-digit security code printed on the back of the card.

After you enter this information, the website will display your current balance in dollars and cents. The balance updates in real time, so if you've used the card recently, you'll see the most current amount. If the website is down or you're having trouble loading the page, the phone method is your backup.

Calling Speedway customer service for your balance

Call 1-855-SPEEDWAY or 1-855-773-3392 to reach Speedway's customer service team. Have your 16-digit card number ready before you call. A representative will ask you to provide the card number and may ask for the last four digits of the card as a security check.

Once verified, they'll tell you your balance over the phone. This method is useful if you're at a Speedway location and want to confirm your balance before making a purchase, or if you prefer not to enter card details online. Wait times vary depending on call volume, but most calls are answered within a few minutes during business hours.

What to do if your balance shows zero or seems wrong

If your card shows a zero balance but you believe you have money on it, start by checking whether the card was recently used. Review any receipts you have from recent Speedway purchases. If you didn't make those purchases, your card may have been compromised or used fraudulently.

Contact Speedway customer service when ready if you suspect fraud. They can review your transaction history and may be able to reverse unauthorized charges or issue a replacement card. Speedway gift cards do not have an expiration date, so an old card should still work unless it has been inactive for an extended period or flagged by the company's fraud system.

Why your balance might not match what you expect

The most common reason for a balance mismatch is a recent purchase you forgot about. Speedway transactions post to your card balance within minutes, so if you bought gas or items inside the store, that amount will be deducted when ready. Check your receipt from your last visit to confirm the purchase amount.

Another possibility is that a transaction is still pending. If you used your gift card at a pump and didn't complete the transaction, or if the system was interrupted, the charge may not have posted yet. Wait a few hours and check again. If the balance still doesn't match and you can't find a receipt explaining the difference, contact Speedway customer service with the date and time of your last visit.

Using your gift card balance at the pump or inside the store

Once you know your balance, you can use the card at any Speedway location. At the pump, insert the card into the reader and follow the on-screen prompts. Inside the store, hand the card to the cashier along with any items you're purchasing. The cashier will swipe or insert the card and deduct the purchase amount from your balance.

If your balance is lower than the total purchase amount, the card will be declined. You can pay the difference with another payment method, or you can reduce the number of items you're buying. There is no fee for using a Speedway gift card, and you can use the same card multiple times until the balance reaches zero.

Frequently Asked Questions

Do Speedway gift cards expire?

No, Speedway gift cards do not have an expiration date. However, if a card remains inactive for an extended period or if the company detects suspicious activity, the card may be frozen or the balance may be held. If you haven't used your card in several years and the balance shows zero, contact Speedway customer service to ask whether the card was deactivated.

Can I check my balance without the security code?

The online balance checker requires both the 16-digit card number and the 3-digit security code. If you don't have the security code, call Speedway customer service instead. They can verify your identity using the card number and other information and will tell you the balance over the phone.

What if I lost my gift card?

If you've lost your card, call Speedway customer service right away with your card number if you have it. They can check the balance and may be able to freeze the card to prevent unauthorized use. Speedway's policy on replacing lost cards and transferring balances varies, so ask the representative what options are available to you.

Can I check the balance of someone else's gift card?

Yes, you can check anyone's gift card balance if you have the 16-digit card number and security code. The balance checker does not require you to prove ownership. If you're checking a card that belongs to someone else, make sure you have their permission before entering their card details.