Make the check out to the name on your DriveKS account

When you need to send a check to DriveKS, write it to the name that appears on your account registration. This is almost always your legal first and last name as you provided it during signup. If you registered under a business name or DBA (doing business as), use that exact name instead.

The reason is straightforward: DriveKS's payment processing system matches incoming checks against registered account names. A check made out to a different name — even a nickname, a middle name you didn't include, or a spouse's name — will either be rejected or cause a significant delay while the payment department tracks down which account it belongs to.

If you are unsure what name is on file, log into your DriveKS account and look at the account settings or profile page. The name you see there is the name you should use on the check.

Key Takeaways

  • Write the check to the exact legal name registered on your DriveKS account, which you can confirm in your account settings.
  • Do not use nicknames, middle names only, or alternate names, even if you think the payment department will recognize you.
  • If your account is registered to a business or DBA, use that business name on the check.
  • Include your account number or customer ID on the check memo line so the payment can be matched quickly if the name alone is not enough.
  • Mail the check to the payment address listed in your account or on your most recent statement, not to a general DriveKS office address.

Include your account number on the memo line

Even when the name is correct, add your DriveKS account number or customer ID on the memo line of the check. This second layer of identification ensures the payment reaches your account without delay, especially if you share a common name or if there is any discrepancy in how the name appears.

The memo line is the small line on the lower left of the check, below the payee line. Write something like "Account #12345" or "Customer ID: 12345" — whatever identifier DriveKS uses for your account. You can find this number on your account dashboard, in your welcome email, or on any statement or invoice.

Find the correct mailing address on your statement or account

DriveKS may have different payment addresses depending on the type of payment you are sending. The safest approach is to use the address listed on your most recent bill or statement, or the one shown in your account settings under "Payment Information" or "Billing Address."

Do not mail a check to a general DriveKS corporate office address you find online. Payment departments often have a separate, dedicated mailbox, and sending to the wrong address delays processing by weeks. Your statement or account portal will always have the correct address.

What to do if your name has changed

If you have legally changed your name since you opened your DriveKS account — through marriage, divorce, or court order — contact DriveKS customer service before sending a check. They can update your account name to match your current legal name, which prevents the check from being rejected.

You will likely need to provide a copy of the legal document that shows the name change, such as a marriage certificate or court order. Once the account is updated, you can send the check made out to your new name. This process usually takes a few business days.

When a check is rejected or delayed

If your check is returned or the payment does not post to your account within two weeks of mailing, contact DriveKS customer service with the check number, amount, and date you mailed it. They can search their payment records and tell you whether the check arrived and why it was not processed.

Common reasons for rejection include a name mismatch, a missing or illegible account number, or a check sent to an outdated address. Once you know the reason, you can either reissue the check with the correct information or ask if DriveKS can manually explore the payment if the check was received but not matched to your account.

Frequently Asked Questions

Can I make the check out to "DriveKS" instead of my name?

No. DriveKS is the company, not the account holder. Checks made out to "DriveKS" will not be matched to your account and will likely be returned or held indefinitely. Always use your personal or business name as it appears in your account.

What if my spouse's name is also on the account?

Use whichever name is listed as the primary account holder. If both names appear on the account, you can use either one, but check your statement to see which name appears first or is listed as the primary contact. When in doubt, call customer service to confirm.

Do I need to sign the check differently than I normally would?

No. Sign the check the way you normally do. Your signature does not need to match the payee name exactly — banks process checks based on the payee name and account number, not signature matching. Just make sure the payee name and account number are correct.

What if I send a check and then pay online before it clears?

Contact DriveKS when ready to let them know a check is in the mail. If they deposit the check after you have already paid online, you will have an overpayment on your account. They can usually refund the overpayment or credit it toward your next bill, but you need to notify them first to avoid confusion.

Is there a faster way to pay than mailing a check?

Yes. Most DriveKS accounts can pay online through the account portal, by phone, or by automatic bank transfer. These methods post within one to three business days, whereas mailed checks take five to ten business days to arrive and process. Check your account dashboard for payment options.